Jim Ellis Chevrolet

The sale went well but after a few miles of driving the vehicle the check engine light came on faulty catalytic converter. I was able to work it out with the dealership. Integrity is a special trait, than vehicle the check engine light came on faulty catalytic converter. I was able to work it out with the dealership. Integrity is a special trait, thanks Jim Ellis Chevrolet. More

I wish that I was writing a positive review on my experience however I am not. On Saturday March 23, 2024 I arrived at the dealership at 8:09 AM. I was checked in for service on my vehicle at 8:17 AM experience however I am not. On Saturday March 23, 2024 I arrived at the dealership at 8:09 AM. I was checked in for service on my vehicle at 8:17 AM. When I left the dealership at 12:28 PM. I watched people that came after me leave well before me and yet still I didn’t get my vehicle back until after 4 hours had passed. The technician that worked on my vehicle (AJ Durotye) literally in the middle of servicing my vehicle at 11:30 stopped working on my vehicle and went and sat down and started eating lunch. I didn't imagine that I would be at the dealership over four hours with an appointment. I understand that things happen and that it might take a little bit of time when servicing a vehicle, however not over four hours without any real explanation as of why it took so long. As time continued to pass I kept getting up to check on my vehicle. At 11:30 the technician stopped to get lunch, he sat down and ate. Orlando the service bay supervisor told the tech prior to him stopping to eat that he needed him to finish my car before he ate lunch. I was able to watch their interaction from where I was sitting. To compensate me for my time I was offered 10% off my service price, which i felt definitely should’ve been more. I after all of that still had to wait 15 additional minutes because nobody could find my car. I sincerely hope this doesn't happen to me or any other customers as this was a very disappointing servicing experience. More

Jaylan was very helpful and responsive. Very easy to work with, very knowledgeable and overall nice guy. Very easy to work with, very knowledgeable and overall nice guy. More

Very professional Retanza makes me feel very comfortable while I wait on my car and great coffee ?? while I wait on my car and great coffee ?? More

Great dealership gm to sales person very knowledgeable. Enjoyed the long daunting experience Need more docusign applications Enjoyed the long daunting experience Need more docusign applications More

Every time I brought my truck in for 'warranty' I ended up paying hundreds or thousands. Was without my truck for months. Nothing was fixed. Known problems were ignored because they said the scanner didn't up paying hundreds or thousands. Was without my truck for months. Nothing was fixed. Known problems were ignored because they said the scanner didn't see a problem. Even though my truck had the error notification on my dash when it rolled in the shop where I made a tech look at it before the truck was turned off so they wouldn't blow it off again. I was wrong. Twice after I picked my truck up and left the dealership it stranded me before I even made it to my destination, one of those times was after I paid out of pocket for a temporary fix to get my truck back on the road until the replacement part (which had no ETA) came. Asked if I would get the $165 for the 'temporary fix' back because I didn't even get home and was stranded on the interstate. The answer was no of course. That was the final straw. Paid out of pocket to have it towed to another shop local to me. It was fixed in 2 hours and for less than $500. After that to my surprise, I get a call that my mysterious cable just happened to show up. Months without my truck and the day after he realizes he's not going to see my truck or a dime of my company's money ever again, my part shows up. The day before he told me it could be months. Maybe it's an unfortunate coincidence, but it's bad optics regardless. And at that point I opted to pay for a shop that knew what they were doing and had it fixed. Pleased to say it's running great. If you want more details, I'd be happy to indulge whoever reviews this. More

A tire pressure monitor needed to be replaced. I was able to get a convenient appointment and the work was completed in a timely manner. I was able to get a convenient appointment and the work was completed in a timely manner. More

Inadequately gave an information about my car and it's turned around time. Pandered me about the inconvenience that the dealership caused me like it was my fault. turned around time. Pandered me about the inconvenience that the dealership caused me like it was my fault. More

Efficient and professional service! I think I've said all that needs to be said. Bye I think I've said all that needs to be said. Bye More

She is always very courteous. She is always very professional. I appreciate her taking the time to explain to me everything that is going on. Retanza is a wonderful employee and a She is always very professional. I appreciate her taking the time to explain to me everything that is going on. Retanza is a wonderful employee and as an asset to Jim Ellis Chevrolet More