Jim Ellis Buick GMC Mall of GA - Service Center

Problem was corrected very quickly very helpful all was good run run run run run good run run run run run More

The service was very good and clear, I also liked the service time and quality. service time and quality. More

My engine light was on and my normal shop was hesitant to try to fix the car saying that I really should go to a dealer, so I did. Kevin was great! He was very helpful explaining what the codes could mean an try to fix the car saying that I really should go to a dealer, so I did. Kevin was great! He was very helpful explaining what the codes could mean and what the next steps would be. He kept me informed throughout the process via text. My experience was great and the price was better than my shop! I will definitely be returning! More

Horrible service, I always have a problem coming here. I bought my truck here and will not be coming back. I bought my truck here and will not be coming back. More

My service advisor was great, but I’m experiencing some heavy vibrations from rear end after last service and when I called another service advisor said it would be $228 for them to look at it. My truck o heavy vibrations from rear end after last service and when I called another service advisor said it would be $228 for them to look at it. My truck only has 35k, so I figured was under the assumption that this could be checked for something that may be converted under the warranty for no cost. Idk More

Is very professional. It jus took too long for an oil change. I was told you were short of staff, understandable. Thanks for your service. It jus took too long for an oil change. I was told you were short of staff, understandable. Thanks for your service. More

The work i requested was not done and I did not check that it was. I thought I was dealing with customer focused folks. I brought the truck in for an oil change and both bucket seats had padding dropped that it was. I thought I was dealing with customer focused folks. I brought the truck in for an oil change and both bucket seats had padding dropped down from bottom of seats. I left the vehicle for an extra day to ensure the repair was done. I don't remember the service writes name so I checked the first name More

Great experience from the service manager Nick Rose, service advisor Melissa Toole, and service advisor Ed Barnes. Extremely helpful and they did an excellent job on my vehicle. service advisor Melissa Toole, and service advisor Ed Barnes. Extremely helpful and they did an excellent job on my vehicle. More

Melissa is great and always consistent with her communication. Her customer service is friendly professional and honest. A fantastic and valuable team player! communication. Her customer service is friendly professional and honest. A fantastic and valuable team player! More

Great customer service. Thank you, Mr. Cannon for the outstanding communication. Also a very clean facility. Thank you, Mr. Cannon for the outstanding communication. Also a very clean facility. More