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Jim Ellis Buick GMC Mall of GA - Service Center
Buford, GA
2,164 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,164 Reviews of Jim Ellis Buick GMC Mall of GA - Service Center
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November 02, 2024
The worst customer service experience I have ever had with a service department. I brought my vehicle in for an airbag recall, they damaged my dashboard, charged me to replace the damaged portion, damage with a service department. I brought my vehicle in for an airbag recall, they damaged my dashboard, charged me to replace the damaged portion, damaged another part of it during the replacement! More
by Zspahr
Verified Customer
November 01, 2024
Not the best recent experience …might be going to another location for services and future car purchasing. location for services and future car purchasing. More
by Guilbeauty97
Employees Worked With
October 31, 2024
It was my pleasure to have James as my Service Advisor, excellent service and great knowledge. excellent service and great knowledge. More
by Sharlottgraham
Employees Worked With
October 31, 2024
The service rep was nice and the service was done within the promised timeframe and car was returned clean. the promised timeframe and car was returned clean. More
by Ganesh_saravanan
Employees Worked With
October 30, 2024
I have a 2016 Denali XL. This company and their service personnel have been great to work with and gone above and beyond the call of duty to keep my car going strong for the This company and their service personnel have been great to work with and gone above and beyond the call of duty to keep my car going strong for the last eight years. I highly recommend them. More
by HKITCHENS
October 30, 2024
Facility is nice and Tom the service advisor was great and took care of me! Gave minus 1 star bc the tech didn’t reprogram my TPM sensors when they did tire rotation and now they are backwards. Also, and took care of me! Gave minus 1 star bc the tech didn’t reprogram my TPM sensors when they did tire rotation and now they are backwards. Also, they are little pricey, $294 for fuel filter replacement which takes literally 5min to replace + $50 for the part. More
by Jan Lukac
Employees Worked With
October 29, 2024
James really went above and beyond to ensure we were happy, which was not easy. happy, which was not easy. More
by tognersquad
Employees Worked With
October 29, 2024
It was a slow start. finally fixed. Thank you to nick to help and to hear me. The service rep to help me getting my uger set up.thankyou Jim Ellis finally fixed. Thank you to nick to help and to hear me. The service rep to help me getting my uger set up.thankyou Jim Ellis More
by Mslori
Employees Worked With
October 28, 2024
My oil change and 15k checkup were handled quickly and professionally. My car was washed and vacuumed aldo. professionally. My car was washed and vacuumed aldo. More
by DONNA050
Employees Worked With
October 28, 2024
Excellent experience both in the purchase and customer service after the sale. Worked with David, Nick, Ed (a little), Charlie and Sami - all so helpful and really took care of us! service after the sale. Worked with David, Nick, Ed (a little), Charlie and Sami - all so helpful and really took care of us! More
by Shawnmccall
