Jim Ellis Buick GMC Mall of GA - Service Center

Not the greatest experience with a simple oil change and tire rotation appointment. Waited for 2 hours when I discover my Yukon was sitting ready for who knows how long while my service advisor had disappea tire rotation appointment. Waited for 2 hours when I discover my Yukon was sitting ready for who knows how long while my service advisor had disappeared. Had to run around and try to get someone else to help. Final straw was $109.95 oil change “special” with an additional $17.00 in “compliance” and “supply” fees. Very unprofessional overall. More

My experience was fantastic from the beginning of making an appointment. Everyone was friendly, it was done quickly and very informative. an appointment. Everyone was friendly, it was done quickly and very informative. More

We had a terrible experience. Again. No response from customer service as to when we would get our vehicle back. 5 days for a repair when it should have taken half that. We cons Again. No response from customer service as to when we would get our vehicle back. 5 days for a repair when it should have taken half that. We constantly left messages with no response. We left a message for the service manager- no response. General manager- no response. More

Issue wasn't fixed. Made it less than a mile and had to have the vehicle towed home and to another location. Brakes immediately started to smoke Made it less than a mile and had to have the vehicle towed home and to another location. Brakes immediately started to smoke More

I made an appointment on May 16th at 8:30 AM for an oil change and tire rotation it took them 2hours and 30 minutes. what's the point of making an appointment if I have to wait that long. change and tire rotation it took them 2hours and 30 minutes. what's the point of making an appointment if I have to wait that long. More

They kept me informed as they worked on our Buick. I believe the problem has been fixed. I believe the problem has been fixed. More

Your service center is all about money and taken advantage of women. You have lost a customer and will never get a good review from me. We just want the warranty issues fixed and we hope to never ha advantage of women. You have lost a customer and will never get a good review from me. We just want the warranty issues fixed and we hope to never have to deal with your company again. More

Clean, easy to a schedule appointment, video from mechanic very helpful, snacks & beverages readily available & variety offered. Good communication about progress of appointment & any recommendations mechanic very helpful, snacks & beverages readily available & variety offered. Good communication about progress of appointment & any recommendations. More

They gave me a good deal at a good price. They followed everything up with a great job from their service department. They followed everything up with a great job from their service department. More

This was great service. We really appreciate everything during our service. We will continue to come back. We really appreciate everything during our service. We will continue to come back. More