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Jim Ellis Buick GMC Mall of GA - Service Center

Buford, GA

4.4
2,166 Reviews
Call Service Center (770) 872-6272

2,166 Reviews of Jim Ellis Buick GMC Mall of GA - Service Center

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August 06, 2024

Purchased my car from this dealership six or seven years ago. The car has been great. The service has typically been quite good. This time the service rep did not listen to my concern with the A/C. Thei More

by LANAJ51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Wellborn 2 stars
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Aug 16, 2024 -

Jim Ellis Buick GMC Mall of GA responded

Thanks again for taking the time to leave us this information about your recent visit. Take care!

August 04, 2024

Good customer service would have liked to have recall work done but delayed because of part's. More

by gregory.scott1906
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ed Barnes
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 09, 2024 -

Jim Ellis Buick GMC Mall of GA responded

Thank you for choosing Jim Ellis Buick GMC Mall of Georgia as your first choice for all your automotive needs!

August 01, 2024

I purchase my 2021 GMC Terrain from Jim Ellis on April 2 of this year. I love it. I brought it in for an oil change and was treated professionally. I will be bringing it back. More

by DWOOD5550
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Hatcher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jovan Riley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Cannon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 09, 2024 -

Jim Ellis Buick GMC Mall of GA responded

Hi there, we are very happy to have provided you with such a positive experience!

August 01, 2024

Ed Barnes was one of the best GMC reps in my 60 years of buying GMC! More

by Jem1945
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ed Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 09, 2024 -

Jim Ellis Buick GMC Mall of GA responded

Hello, thank you for your kind words and this wonderful review!

Aug 09, 2024 -

Jem1945 responded

Maintain this high level of service and the GMC clients will support you! Thanks Ed Barnes for top rated customer service !

August 01, 2024

We had a very pleasant experience making our purchase, considering that both my wife and I would rather get poked in the eye with a sharp stick than car shop. More

by Fritz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Stecker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jovan Riley
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 09, 2024 -

Jim Ellis Buick GMC Mall of GA responded

Our staff is committed to providing each of our clients with the best automotive experience!

July 31, 2024

Tom was very helpful and a very nice guy! Made sure car service was done as fast as he could! More

by Erika
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Floystrop
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 09, 2024 -

Jim Ellis Buick GMC Mall of GA responded

It is great to hear everything was done quickly and to your satisfaction!

July 06, 2024

Everyone was very nice and efficient. We love GMC of Buford. I will definitely recommend to everyone. More

by DCAROLUS1989
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Hatcher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ben Atuegwu
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 10, 2024 -

Jim Ellis Buick GMC Mall of GA responded

Thank you for choosing Jim Ellis Buick GMC Mall of Georgia as your first choice for all your automotive needs!

July 05, 2024

I always receive excellent service from your honest and friendly service reps. It makes getting my car serviced a more pleasant experience. More

by MCRichards
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ed Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 10, 2024 -

Jim Ellis Buick GMC Mall of GA responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

July 05, 2024

Jim Ellis GMC was fantastic to work with. Very easy and seamless sales process here! More

by scott.urbizo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Dowdy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fred Lovette
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jovan Riley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Toole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 10, 2024 -

Jim Ellis Buick GMC Mall of GA responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Jim Ellis Buick GMC Mall of Georgia and we hope to see you again soon!

June 22, 2024

One lug nut came off my truck with in two days and two more were loose. Have had my truck serviced there several time each time it took way to long even with an appointment. Better to drop off and hope f More

by GLMAULDIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Melissa Toole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 10, 2024 -

Jim Ellis Buick GMC Mall of GA responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (770) 872-0884 to discuss your concerns, as your satisfaction is of utmost importance to us.

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