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Jim Ellis Buick GMC Mall of GA
Buford, GA
3,979 Reviews
Established in 2010, Jim Ellis Buick GMC Mall of Georgia offers a wide selection of new, pre-owned, and commercial Buick and GMC vehicles. As part of the Jim Ellis Automotive Group — which encompasses 21 dealerships, 17 brands a collision center and a stand-alone service center — the dealership is committed to assisting customers in finding vehicles that suit their lifestyles and needs. The dealership's dedication to excellence has been recognized with the 2025 Reputation.com 800 Club Award and the 2024 CarFax Lifetime Top-Rated Dealer designation. Visit Jim Ellis Buick GMC Mall of Georgia at 3600 Buford Drive, Buford, GA 30519, or online at JimEllisBuickGMCMallofGeorgia.com.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
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Showing 3,979 reviews
March 16, 2017
Horrible customer communication Two days after I drove the BMW off the lot, the check engine light came on and I noticed a roaring coming from the front end. I called, emailed, and t Two days after I drove the BMW off the lot, the check engine light came on and I noticed a roaring coming from the front end. I called, emailed, and texted the sales associate and manager to let them know so they could fix the issues and they told me to take it to the BMW dealership and that was it. They were adamant about no wanting me to bring the car back for them to fix. So after two days of arguing with them, the store manager finally assured me that I would not incur any costs when I take it to the dealership...i took it to the dealership and turns out they sold me a car that did not have a gas cap, which turns out to have been lost when they filled the tank up for me upon purchase. They also told me they took it to the BMW dealership when they first got the car in on trade, which was also a lie. I found this out by asking what dealership they took it to and I took the car to that specific dealership and was notified that the car had never been in there for any kind of service. The car needed a front wheel bearing, which jim ellis said they had replaced by the dealership already. That was a lie as well, i talked to the BMW advisor and he said the right front wheel bearing is the only one that has been replaced, and that both sides were factory parts from day one. So which bearing on what car did they replace at Jim Ellis?? Moral of the story is, if you want a luxury or performance car, go to the specific dealership for that specific car. I ran into the same issue with buying an SS camaro a week prior which is why I got my money back and traded for this BMW. Good luck consumers. More
by Cluskgo
March 14, 2017
Wonderful Experience My wife and I came in looking for a Camaro and left with a Camaro and a Suburban! Jesse was awesome and the rest of the team was on the ball as well My wife and I came in looking for a Camaro and left with a Camaro and a Suburban! Jesse was awesome and the rest of the team was on the ball as well to help us make it work. Very pleased and we will be back. Thanks Jesse and Fred! More
by treyanderson
Employees Worked With
Nathan Shaw, Fred Marszalek, Jesse Brown
March 14, 2017
Great buying expirence Our neighbor bought a Canyon a few weeks prior, looking at it in his driveway I thought it would be something that would really fit my needs in terms Our neighbor bought a Canyon a few weeks prior, looking at it in his driveway I thought it would be something that would really fit my needs in terms of size and gas efficiency compared to the Avalanche is was driving at the time. . My wife and I stopped in to just take a look at a new GMC Canyon but had no real intentions of buying that day. We had the pleasure of having Melvin show us the exact vehicle that we described, test drove it and fell in love with it right away. He was very knowledgeable and demonstrated all functions and accessories the truck was equipped with and made us feel comfortable about making a purchase that night! Thanks Melvin for the excellent professional service! More
by Derek G
Employees Worked With
Melvin Sandlin
March 11, 2017
Repeat Buyer This is my second time buying from Jim Ellis. I live over 1.5 hours away but still make the drive. I have worked with Steve Eason and Michael Battle This is my second time buying from Jim Ellis. I live over 1.5 hours away but still make the drive. I have worked with Steve Eason and Michael Battles both times and they made the buying experience very easy. There was a small issue with the Denali Yukon we bought this last time but Jason, the GM, made sure our every desire was met. Worth the drive and will always be a Jim Ellis customer and refer friends and family here. Just to put this into prospective, this is the first review I have ever written for anything ( including Amazon and I waste a lot of money on Amazon..haha) but felt Jim Ellis and the team deserved to be praised for their work that is often above and beyond of what should be expected. More
by mattuga
March 11, 2017
Going the extra mile with courtesy. Craig Ebel expertly accommodated my auto needs on two separate occasions. His expertise, courtesy and patience helped make my auto purchases extreme Craig Ebel expertly accommodated my auto needs on two separate occasions. His expertise, courtesy and patience helped make my auto purchases extremely pleasant. His helpfulness did not end after the sale was completed. Craig also came to my assistance after I moved to another state, which required certain documents regarding my auto purchase. More
by Libbeybel
March 10, 2017
Great Service We found our car on-line and worked with salesman, Alan Cavell, to get the deal made. We live out of state so we flew into town and Alan was right th We found our car on-line and worked with salesman, Alan Cavell, to get the deal made. We live out of state so we flew into town and Alan was right there to pick us up from the airport. Alan was very easy to work with and provided fast efficient service so we could get the paperwork completed and on the road for a 10 hour drive home. We couldn't be more please with Alan and the Jim Ellis Dealership and the beautiful car we purchased. Thanks for making buying a car a pleasure! More
by L&R
Employees Worked With
Alan Cavell
March 09, 2017
Love my car! Everyone was friendly, fast and we had an overall fantastic experiance purchacing our Lexus IS 250 F Sport. We both love our new car! I will come Everyone was friendly, fast and we had an overall fantastic experiance purchacing our Lexus IS 250 F Sport. We both love our new car! I will come back to Jim Ellis next time we need another automobile. More
by Tin Man
March 07, 2017
Simply Excellent!!!! I went to another dealership who screwed up my paperwork with the bank. I decided to go to Jim Ellis. Oh boy did they take care of me. Jesse was aweso I went to another dealership who screwed up my paperwork with the bank. I decided to go to Jim Ellis. Oh boy did they take care of me. Jesse was awesome salesman. Financing team was on the ball. They got me taken care of in one day. Thanks Jim Ellis More
by Celestine123
March 07, 2017
Personable, relaxed, good deal on a new truck. Enjoyable new car buying experience, personable. They gave me a great deal without the hassle. I will definitely consider first for my next new truc Enjoyable new car buying experience, personable. They gave me a great deal without the hassle. I will definitely consider first for my next new truck. More
by Tim123
Employees Worked With
Dee Hong, Anthony Roselle
March 06, 2017
Quick Buy We found our vehicle on line and negotiated the purchase prior to arriving. The staff was helpful in directing us to our sales person and we were take We found our vehicle on line and negotiated the purchase prior to arriving. The staff was helpful in directing us to our sales person and we were taken well care of from there. More
by Michael F
Employees Worked With
Steve Eason
