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Jim Ellis Buick GMC Mall of GA
Buford, GA
3,988 Reviews
Established in 2010, Jim Ellis Buick GMC Mall of Georgia offers a wide selection of new, pre-owned, and commercial Buick and GMC vehicles. As part of the Jim Ellis Automotive Group — which encompasses 21 dealerships, 17 brands a collision center and a stand-alone service center — the dealership is committed to assisting customers in finding vehicles that suit their lifestyles and needs. The dealership's dedication to excellence has been recognized with the 2025 Reputation.com 800 Club Award and the 2024 CarFax Lifetime Top-Rated Dealer designation. Visit Jim Ellis Buick GMC Mall of Georgia at 3600 Buford Drive, Buford, GA 30519, or online at JimEllisBuickGMCMallofGeorgia.com.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
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Showing 3,988 reviews
May 21, 2018
Best experience, very knowledgeable about Buick Mike was very easy to work with and was so knowledgeable when we purchased our Buick Enclave. He took the time to answer all of our questions and expl Mike was very easy to work with and was so knowledgeable when we purchased our Buick Enclave. He took the time to answer all of our questions and explain all of the vehicle features and show them to us. He stayed way past closing to make sure we were all set before he left. He even waved to us as we were leaving the lot like a family member would. We would definitely recommend Jim Ellis to others! We also Dealt with Fred in Finance he was up front and easy to deal with. We came in with our own financing but he was able to find us a better rate. He made our finance experience painless. More
by RobertD
Employees Worked With
Mike Hatcher, Fred Marszalek
May 21, 2018
Bought a new Sierra SLT I am totally satisfied with my experience with buying a new pickup at Jim Ellis Buick - GMC of Buford. My salesman, Mike Hatcher, was very procession I am totally satisfied with my experience with buying a new pickup at Jim Ellis Buick - GMC of Buford. My salesman, Mike Hatcher, was very processional, friendly, knowledgeable of the product and how to complete the transaction from start to finish. I brought my Mother-In-Law and my Wife with me for the final transaction and he made them very comfortable and treated them with the utmost respect and charm. He took all the time needed to explain my new vehicle's options and how to use them before we left the Dealership. Fred was great in explaining the finance process and we completed the process to my satisfaction. I understood each option and was able to chose from several to be satisfied with the one I picked. Overall it was a good experience. More
by Bill
Verified CustomerEmployees Worked With
Mike Hatcher, Fred Marszalek
May 19, 2018
Ken is Fantastic Ask for Ken. He is the best. My wife is handicapped with special modification needs. He never rushed us and even helped us out on several occasions Ask for Ken. He is the best. My wife is handicapped with special modification needs. He never rushed us and even helped us out on several occasions after the sell. More
by timhydrick
May 19, 2018
Top Customer Service Chris took his time to listen to my concerns with my truck. He called and provided detailed information on how they checked my vehicle. Explained it Chris took his time to listen to my concerns with my truck. He called and provided detailed information on how they checked my vehicle. Explained it in a way that was not all mechanical but instead understood completely. The other service team members are always very helpful as well. Excellent service department at Jim Ellis Buick GMC Mall of GA. More
by MariaM
Employees Worked With
Chris Martin
May 18, 2018
Superior Service Managers and Techs extremely knowledgeable and kind. Found issue I didn’t know about and had those items fixed in the most reasonable manner. Thanks Managers and Techs extremely knowledgeable and kind. Found issue I didn’t know about and had those items fixed in the most reasonable manner. Thanks More
by DAVISJAY01
Employees Worked With
David Gonzalez
May 18, 2018
Excellent customer service I always feel like I'm taken care of when take my truck in for service there. Sean was my service advisor and was nothing less than exceptional. He I always feel like I'm taken care of when take my truck in for service there. Sean was my service advisor and was nothing less than exceptional. He went above my expectations and had my truck back to me looking beautiful. More
by PIKEUCF
Employees Worked With
David Gonzalez, Jeff Ryberg, Sean Garrett
May 18, 2018
They did a great job getting the vehicle that we wanted. . Chris did an excellent job and showing us trucks and explaining the differences. After visiting several dealerships we found Chris to be most knowle . Chris did an excellent job and showing us trucks and explaining the differences. After visiting several dealerships we found Chris to be most knowledgeable of the product. He made the difference in us buying from Jim Ellis. More
by Mikewag
Employees Worked With
Sammy floor manager , Chris Martin
May 17, 2018
They try...a little...best that can be said I absolutely hate to say it, but dealing with this service center is exhausting! After asked for a previous review, which was less than stellar, but p I absolutely hate to say it, but dealing with this service center is exhausting! After asked for a previous review, which was less than stellar, but pointed out all the things that the service department already knew we were unsatisfied with (damage to our car that resulted from bringing it in to them) they contacted us to "make it right." I told them I was extremely leery because each time we used them they damaged our car and it kept snowballing out of control. I was assured by Chris Stout they were going to "take a blow dryer to the snowball" and they offered to come get our vehicle, leave us with a loaner and then return it, damage corrected, the next day. Nice, right? In theory, but in practicality it took 2 nights and 3 days and one of the 3 instances of damage has yet to be corrected due to a "part coming in damaged". Now WE need to bring the car back in 3-5 business days. While Chris was nice and obviously tried, the experience wasn't as painless as he promised. The whole reason we decided to throw our hands up and say 'forget it, we will go elsewhere,' to begin with was because we didn't want to have to keep coming back to deal with the problems created and yet we are doing that now. I warned Chris that maybe this service center was just cursed when it came to our YukonXL Denali but he was sure he could fix the problems. However, the whole "melting of the snowball" has now become an inconvenience to us, again, one I did not want to deal with from the beginning and was assured would not be one, nor did I trust this service department to fix to begin with...it's just a smaller snowball now to stick with that analogy. It is disappointing that we are here, but at least the paint was touched up from where they damaged it, so there is that. Our custom chrome wheel was fixed as well, by ordering a new one. The wheel was originally damaged after the new Yukon had it's first rotation, preformed by this service department. They stated "it looks like it was dropped" but once they replaced it they said it was a "manufactures defect". It looked like an obvious gouge from a tool on the inside of the rim (not reachable past the width of the tire with anything but a tool while servicing). If I had to guess I'd say it's easier to say defect to be reimbursed by their manufacturer but luckily that doesn't concern me, just makes me question their assessment skills or honesty, especially when all damage to our car had to be found by us upon pickup while looking it over in the garage. Not including today, our car has been serviced here for 3 things, it's had 3 items damaged, unrelated to the original service work. I'm almost scared to look it over too closely now. Accidents happen, we absolutely understand that. Especially with something as big and detailed as a car/truck, but how those issues are handled is what makes an average company a great one. Since you asked for my review, and based on how this was all handled, I wouldn't call this a good company, but I may give them points for trying...sort of. I still have to do more in the end because it wasn't handled correctly (like we were promised); things that take away from my life, like checking if the part is in (only based on past experience because they do not call like they say they will when a part comes in) and then take it over and wait while they fix the damage that they originally caused to the car, all while praying hard that no new damage is caused by a careless employee. To be completely fair, this last visit resulted in no new damage to our vehicle, so Chris took good care of it and had I just had to rank his team and his service I would easily give them more than one star. Not exactly a glowing recommendation but trying to be positive in an already bad situation. Almost like saying "yay, you didn't screw it up while it was there to be fixed, but it's not completely fixed and it took you twice as long as estimated." I REALLY was looking forward to giving this dealership a last chance and going back to add an addendum to our previous less than excellent review, but now I'm asked for my opinion again on another disappointing visit. We wanted this dealership to be the place we service our cars but it just isn't for us. If you use this dealership for service and you care about cosmetic damage to your car, be sure to CHECK OVER your car/truck BEFORE leaving the service bay. Or you could just have a lot of free time to deal with unforeseen issues that arise while your property is in their care. More
by theman
Employees Worked With
Chris Stout
May 17, 2018
Excellent, knowledgeable, friendly service Impressed with the concern for me and my car. I had to leave it for extensive work and unexpectedly received a loaner truck. That really saved the day Impressed with the concern for me and my car. I had to leave it for extensive work and unexpectedly received a loaner truck. That really saved the day. I feel my car is as good as new (even though it's a 2003) Runs great again. More
by JKOR05
Employees Worked With
Other Employees :
Alex (not sure of his last name) who worked on my car-thank you!
May 16, 2018
The usual great experience. From the time I drove into the service bay until my car was ready, Jessica and team provided a great experience. Jim Ellis is the only place I use fo From the time I drove into the service bay until my car was ready, Jessica and team provided a great experience. Jim Ellis is the only place I use for service. More
by BC326
Employees Worked With
Jessica Walter
