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Jim Ellis Buick GMC Mall of GA
Buford, GA
3,994 Reviews
Established in 2010, Jim Ellis Buick GMC Mall of Georgia offers a wide selection of new, pre-owned, and commercial Buick and GMC vehicles. As part of the Jim Ellis Automotive Group — which encompasses 21 dealerships, 17 brands a collision center and a stand-alone service center — the dealership is committed to assisting customers in finding vehicles that suit their lifestyles and needs. The dealership's dedication to excellence has been recognized with the 2025 Reputation.com 800 Club Award and the 2024 CarFax Lifetime Top-Rated Dealer designation. Visit Jim Ellis Buick GMC Mall of Georgia at 3600 Buford Drive, Buford, GA 30519, or online at JimEllisBuickGMCMallofGeorgia.com.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
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Showing 3,994 reviews
June 28, 2018
Overall Great customer service Quick service,Friendly and helpful Staff! Everytime I come in to service my car I deal with the same person which I absolutely love Instead of having Quick service,Friendly and helpful Staff! Everytime I come in to service my car I deal with the same person which I absolutely love Instead of having someone different on every visit so whoever came up with this Had a brilliant idea! More
by MAMASH1130
Verified CustomerEmployees Worked With
David Gonzalez
June 28, 2018
Regular maintenance It was good. Staff is always friendly job was done in an hr. I'll be back. Now still a little disappointed in the price of programming a keyfob but I It was good. Staff is always friendly job was done in an hr. I'll be back. Now still a little disappointed in the price of programming a keyfob but I guess it is what it is. But all went well. More
by RITEFD121
Employees Worked With
Chris Stout
June 28, 2018
I was extremely happy with the service and support provide The time frame was longer than expected but there were extra problems and I was kept well informed. All problems were fixed and I was informed of how The time frame was longer than expected but there were extra problems and I was kept well informed. All problems were fixed and I was informed of how the problem was fixed. More
by LTwining
Employees Worked With
Sean Garrett
June 28, 2018
Frustrating at best I brought my vehicle in for two intermittent issues, the vehicle had been in the shop previously for both issues but I was told they couldn't find th I brought my vehicle in for two intermittent issues, the vehicle had been in the shop previously for both issues but I was told they couldn't find them. Since the initial visit one issue was verified by the service manager, the second I emailed audio clips to the service advisor. I was told that the wind noise heard by myself and the service manager, that was coming from the sunroof was actually a bad seal on my windshield, which was resealed. Two days later the sunroof wind noise is back. The sound that I sent them the audio recordings of, I was told they couldn't fix it since it wasn't making that sound when it was in the shop. The bottom line, they weren't going to try anything until it would reliably make the noise when it is in the shop. Can you say VERY FRUSTRATING. I sure can. The vehicle goes back for the wind noise issue next week. More
by RYALFORD
Employees Worked With
Sean Garrett
June 28, 2018
Excellent service The work was performed timely. After identifying the problem and determining time for repair, the service rep arranged for a rental vehicle for use u The work was performed timely. After identifying the problem and determining time for repair, the service rep arranged for a rental vehicle for use until repairs were completed. Vehicle seems great following the repair. More
by TERRIHARVEYASSOC
Employees Worked With
June 27, 2018
Customer-service experience: outstanding. The staff was friendly, courteous and professional. The service of my vehicle was completed in a timely manner by the tech experience: outstanding. The staff was friendly, courteous and professional. The service of my vehicle was completed in a timely manner by the technicians. More
by Happy
Employees Worked With
Kaleb Dance
June 27, 2018
Oil change - plus Went in for an oil change and was advised I needed the transmission and brake fluids flushed / exchanged and had that done at the same visit. Went in for an oil change and was advised I needed the transmission and brake fluids flushed / exchanged and had that done at the same visit. More
by RANDC377
Employees Worked With
Sean Garrett
June 27, 2018
Safety Recall and Routine Service Excellent experience with the service department, from the gentleman who greeted me at the door to Sean who oversees my car's service, Very professio Excellent experience with the service department, from the gentleman who greeted me at the door to Sean who oversees my car's service, Very professional and customer-focused staff. More
by DECHAVAR
Employees Worked With
Sean Garrett
June 26, 2018
Great Experience Jim Ellis was very professional compared to other car dealerships that I've worked with in the past. The whole process was stress free and easy. I w Jim Ellis was very professional compared to other car dealerships that I've worked with in the past. The whole process was stress free and easy. I would definitely recommend them. More
by TBoyce21
Employees Worked With
Jason Hoychick, Isaac Pineda, Jasmine Abreu
June 26, 2018
Part Change on Recently Bought Used Car Bought a Denali Yukon that needed a part change week one. The dealership brought me in asap and paid for the cost of replacement. Wow Bought a Denali Yukon that needed a part change week one. The dealership brought me in asap and paid for the cost of replacement. Wow More
by ta4878
Employees Worked With
Sean Garrett, Nelson Carbo
