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Jim Ellis Buick GMC Atlanta - Service Center

Atlanta, GA

4.1
921 Reviews

921 Reviews of Jim Ellis Buick GMC Atlanta - Service Center

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October 06, 2011

I took my Yukon in for an oil change and tire rotation. Everything was fine until I picked up the car. First, some employee had parked a dealer truck so close to my driver's side that nobody could even sq More

by watchguy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
General Manager
May 16, 2013 -

Jim Ellis Buick GMC Atlanta responded

At the time of this transaction, we had just opened the new facility and yes, space was tight. We have since made efforts to alleviate the situation. I believe in this case, in viewing the video of the vehicle coming in, the scratches were there. However, we did offer to fix the scratches. Doesn't happen often, but it does sometimes. I think the most aggravating part of this is the porter who parked the vehicle for delivery parked it about six inches from the car next to it. Not good, at all, and we apologized profusely. All though we are a nationally recognized "Mark of Excellence" dealer(award based on sales and customer reported satisfaction), yes, some days, we are not at our best. It is our goal to make those days far and few between. Mark Frost, General Manager

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