Back

Jim Coleman INFINITI

Bethesda, MD

4.2
333 Reviews
At Jim Coleman INFINITI of Bethesda MD, we strive to exceed our clients' expectations by providing exceptional sales and service experience. We are one of the largest Infiniti dealerships in DC, VA and Maryland metro area. We serve client from VA and DC areas alongside our MD clients. We have a large selection of new and INFINITI Certified Pre Owned Vehicles to choose from. Stop by and let us serve your automobile needs today. We look forward to providing you the best car buying/servicing experience possible! Jim Coleman INFINITI... our cars are great, our people are better.
Contact Dealership

10400 Auto Park Ave.

Bethesda, MD

20817

Directions

By Type

Showing 333 reviews

April 29, 2023

Mark Jones and Enrique Diaz from start to finish treated me and my car wonderfully! More

by Jlex_cortez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark, Jones
March 31, 2023

Salesperson Brandon was excellent. General Manager Mike Nugen was great as well. finance person great More

by kenneth.alderman
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon and Mike Nugen
March 17, 2023

Service fees are exorbitant. Went in for a simple headlight bulb replacement and they charge me over $400. Mind you this is labor cost without the bulbs. And I provided them w More

by Vannero
Recommend Dealer
No
Employees Worked With
DJ. 5 Star customer service.
February 27, 2023

The sales people at the Jim Coleman are great until after the sales paperwork is done. Don’t expect any help with your new vehicle after the sale. More

by Buyer beware
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
William Morris
1.0
This rating includes all reviews, with more weight given to recent reviews.
Noah Traore
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The finance lady was nice
Feb 27, 2023 -

Buyer beware responded

You guys were so nice prior to the sale , but after the sale your lack of response to my request for help was was very disappointing.

January 21, 2023

This Dealership left me with mixed emotions and ultimately the last call is what pushed me to purchase elsewhere. Terry Greer is an amazing sales professional and is respectful thru and thru. If More

by Mr Boodhoo
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Stephan Sagbo
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Terry Greer 5stars for professionalism
January 20, 2023

Car serviced at Jim Coleman Infiniti, Bethesda, MD. My car was serviced immediately upon my arrival. Received an exceptional level of service from service rep named DJ. He was professional, knowledgeab More

by jenise
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DJ
January 02, 2023

I have been driven two QX 60 for years. It is reliable enough for everything of this type of SUV. Trouble free plus safety devices which bring me much confidence to have infinity forever I More

by Van
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Noah Traore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : April Goodman
November 29, 2022

I bought a QX80 from Jim Coleman, and they are now refusing to honor a service agreement that they gave me, which was agreed upon at the time of my original purchase. So, if you are looking for som More

by avi
Recommend Dealer
No
Employees Worked With
William Morris
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 05, 2022 -

Jim Coleman INFINITI responded

Thank you for taking the time to review our business. We apologize you had a poor experience with us but we do appreciate the feedback. We would be grateful for the opportunity to resolve this. We appreciate you bringing this experience to our attention. If you are willing, please contact us at (301) 469-2100 so we can work towards a resolution. We look forward to hearing from you.

November 15, 2022

Great service, I’ll be back for more work done to my car, we’ll taken care of More

by R.cochran27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephan Sagbo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 05, 2022 -

Jim Coleman INFINITI responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

October 02, 2022

Terrible experience. Have concern for paint problem on my new Infiniti.Manager Stas Odnolko told me ,,you bought your car not from our dealership,with all questions go wh More

by Marina Nedelko
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Stas Odnolko
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 21, 2022 -

Jim Coleman INFINITI responded

Thank you for taking the time to review our business. We apologize you had a poor experience with us but we do appreciate the feedback. We would be grateful for the opportunity to resolve this. What would the best way for one of our team members to contact you? We would like to work towards a resolution, so if you are willing, please reach out to us at (301) 469-2100 to discuss this further.

2
...