Jim Coleman INFINITI

When I began searching for a vehicle, I narrowed my choices down to two cars, one of them being the Infiniti QX50 Sensory. While researching online, the Infiniti dealership in Bethesda came up, and sin choices down to two cars, one of them being the Infiniti QX50 Sensory. While researching online, the Infiniti dealership in Bethesda came up, and since I was already nearby, I decided to stop in. From the moment I walked through the door, I was greeted warmly by everyone. I let the receptionist know I was interested in test driving a vehicle, and the General Manager, Rasean, happened to be walking by and personally introduced me to my salesperson, Stephen Lall. I made it very clear that I did not want to feel pressured, as I was still in the decision-making process. Stephen completely respected that. We went for a test drive, and I shared that I really liked the vehicle. He asked if I was interested in purchasing that day, and I explained that I planned to test drive another car before making my final decision. He simply asked if he could follow up — there was absolutely no pressure. After visiting another dealership, I immediately noticed the difference. Other sales teams contacted me multiple times a day. That was not my experience here. The Infiniti team respected my space and allowed me time to decide comfortably. After about two and a half weeks, I returned and purchased the Infiniti QX50 Sensory, and I am extremely happy with my decision. The vehicle is smooth, comfortable, and truly feels like the right fit for me. The seats are especially comfortable, and the overall driving experience has been excellent. I did return briefly for a minor detail, and Eric in the service department was very helpful and took the time to review everything again to ensure I was satisfied. What stood out most throughout my experience was the professionalism, patience, and respect shown by everyone at the dealership. I would confidently recommend this team to anyone looking to purchase a vehicle. You will not be disappointed in the care and service you receive. More

Purchased multiple cars from Jim Coleman. Professional dealership. Salesman, Marvin was easy to deal with. Highly recommend. Professional dealership. Salesman, Marvin was easy to deal with. Highly recommend. More

I was pleasantly surprised when Milad took the lead in my purchase of a fairly new, but used Infiniti. He understood my concerns, my budget and my angst. He was able to make happen what seemed to be turning purchase of a fairly new, but used Infiniti. He understood my concerns, my budget and my angst. He was able to make happen what seemed to be turning into an arduous situation. Malik, as well helped me to understand the mechanics of the car since it had been 20 years since I purchased a car; and the mechanics have vastly changed. They were pleasant, kind and efficient. More

Follow up service needs vast improvement. General Manager made an effort to correct the experience afterwards. Customer service and product training is highly recommended. While employees’ jo General Manager made an effort to correct the experience afterwards. Customer service and product training is highly recommended. While employees’ jobs may be exhausting, the customer is looking for a pleasant experience especially while having to spend a lot of money. More

I had purchased 2 Infiniti Q45's back in the 1080's and enjoyed my experience then. The current experience was equally pleasant. enjoyed my experience then. The current experience was equally pleasant. More

I had a very pleasant experience buying a used Nissan Leaf a few days ago. Terry Greer was upfront with the numbers for purchasing the vehicle and made it easy to proceed. Kayla, the finance officer, als Leaf a few days ago. Terry Greer was upfront with the numbers for purchasing the vehicle and made it easy to proceed. Kayla, the finance officer, also was excellent in finding the best loan. I am very happy with my purchase. I appreciate them and glad to know there are reputable dealers. And so glad to be helping the environment by going EV with an affordable vehicle. Thank you both Terry and Kayla. More

I always have a pleasant experience when I have my vehicle serviced. Every is very friendly and the maintenance and service is outstanding. vehicle serviced. Every is very friendly and the maintenance and service is outstanding. More

This dealership is conveniently located, easily accessible with a friendly staff that was efficient from start to finish. My service representative, Enrique Diaz, was great. accessible with a friendly staff that was efficient from start to finish. My service representative, Enrique Diaz, was great. More

Simply wanted a diagnostic check(quoted $195) on my Infinity. They said my recently replaced starter failed after they started the vehicle and drove it into their shop and they could not diagnose my or Infinity. They said my recently replaced starter failed after they started the vehicle and drove it into their shop and they could not diagnose my original problem until I paid them $2,500. for the starter. I said no thanks, now they won't release my vehicle unless I pay the diagnostic fee, a service they admit they cannot perform. These people are the stereotypical dealership thieves. Please go elsewhere unless you have money to burn!! More

Misleading sales practices. Servicing that is not needed but still recommended. Never get my Loaner vehicle, even though was promised one when bought car. You can't place you Servicing that is not needed but still recommended. Never get my Loaner vehicle, even though was promised one when bought car. You can't place your trust on them. And you must read fine print at all times. Don't just start signing away. It will come back to bite you big time ! More