Jim Causley Buick GMC - Service Center

My truck was in for a check engine light and door alignment. Neither issue was fixed and now the truck is being repaired at another dealership. I sent numerous emails and left voicemails but the serv alignment. Neither issue was fixed and now the truck is being repaired at another dealership. I sent numerous emails and left voicemails but the service advisor and 2 service managers never returned calls or emails. Per GMC customer service, I was advised to take my truck to another dealer. I have already filed complaints with GMC. I will also be filing a complaint with the BBB as well as sharing my experience with all social media platforms. In response to JIM CAUSLEY’s response. Your claim is that every concern was addressed and fixed correctly. I sent photos and videos showing the door is still not aligned. I also sent a pic of my CHECK ENGINE light taken 4 days after picking my truck up which the mileage proves. How do you claim these issues were resolved? You stated my emails were sent on the weekend. However, the emails were sent on Wed 5/3, Thurs 5/4, Fri 5/5, and Sat 5/6. To date, I never have been contacted by anyone from your dealership by phone or email More

I am very happy with the service I recieved from Matthew. He makes sure you are happy and satisfied with your visit. He's an asset to your company!!!! He makes sure you are happy and satisfied with your visit. He's an asset to your company!!!! More

The scheduling process was easy and quick. When I arrived early for my appointment, the service personnel were friendly and efficient. My car was done quickly and the tech called me for pickup at my convenie early for my appointment, the service personnel were friendly and efficient. My car was done quickly and the tech called me for pickup at my convenience. Great job More

Tim and Jason are extremely helpful, courteous and professional at all times. I’m a long time Causley Customer and they make me feel part of their family with exceptional service, that’s why I come ba professional at all times. I’m a long time Causley Customer and they make me feel part of their family with exceptional service, that’s why I come back. Thanks Guys!! More

Verono Service was excellent. Tim Hermz was excellent and I hate to see Tim move to sails. My 2014 Verono was serviced in a timely manner. Service was excellent. Tim Hermz was excellent and I hate to see Tim move to sails. My 2014 Verono was serviced in a timely manner. More

As usual, first class service, attentive reception, and continued commitment from the certified used lot to the service bay. Causley ”does good work". Great experience. continued commitment from the certified used lot to the service bay. Causley ”does good work". Great experience. More

A Great Dealership The staff are very friendly and helpful. Adam was a great sale representative, no pressure, listen and gave us a great lease at a great price. The se The staff are very friendly and helpful. Adam was a great sale representative, no pressure, listen and gave us a great lease at a great price. The service department is wonderful, they really do care about the customer. They explain every thing about what your Auto needs and how long it will take. Every one at Jim Causley Buick greats you with a smile More

Helpful service Being a woman who doesn’t know a lot about cars, I feel I can depend on the men in the service department. I have learned helpful things about my car. Being a woman who doesn’t know a lot about cars, I feel I can depend on the men in the service department. I have learned helpful things about my car. When services are suggested, there is no pressure to do them. There isn’t wasted time waiting, the service is done & you are on your way!! More

Excellent service Office staff, sales reps, and service reps are ALWAYS friendly, courteous, and informative. My vehicles are always serviced/repair in a timely manner Office staff, sales reps, and service reps are ALWAYS friendly, courteous, and informative. My vehicles are always serviced/repair in a timely manner. If there are any problems, the service reps always explain the situation in ways I can understand. More

Oil change service review. We were taken care of quickly at the service facility and led to the show room where we looked at some new vehicles. The room was exceptionally busy We were taken care of quickly at the service facility and led to the show room where we looked at some new vehicles. The room was exceptionally busy so we did not attempt to speak to a sales person. More