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Jim Causley Buick GMC - Service Center

Clinton Twp, MI

3.9
158 Reviews

158 Reviews of Jim Causley Buick GMC - Service Center

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November 10, 2024

Technician Jason Hughes made my first experience with this dealership a very pleasurable and easy one. More

by ernoerno
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Hughes
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November 04, 2024

Addressed our concerns for the repair. Salesman also engaged in the process promptly assisted by costumer service representative More

by rachelleandrob
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Williams 5stars
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November 01, 2024

Wendell and Thomas made the repair easy and fast good job to body shop workers More

by mrobosan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wendell and Thomas
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Nov 06, 2024 -

Jim Causley Buick GMC responded

Thank you for your kind review; we are happy to pass along your comments to the team here at Jim Causley Buick - GMC Truck! We hope you have a great day!

June 09, 2024

I had front tires loosing air pressure did mention during device they said they patched but still having the same issue More

by Zeo510
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/a
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Jun 12, 2024 -

Jim Causley Buick GMC responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (800) 966-2287 to discuss your concerns, as your satisfaction is of utmost importance to us.

April 18, 2024

Never disappointed with service experience. Wait times for appointments are reasonable. Jason, Josh, & Adam always provide excellent service. More

by Donnella
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh, Jason, & Adam
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Apr 20, 2024 -

Jim Causley Buick GMC responded

Thanks for highlighting some of our staff who helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 18, 2024

Very attentive to the customer’s needs. My service for my Yukon was done quicker than estimated. More

by dawnmikeh
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 21, 2024 -

Jim Causley Buick GMC responded

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Thank you again for choosing Jim Causley Buick - GMC Truck and we hope to see you again.

February 29, 2024

have been going to Moran Chevy for service because they offer car loaners if your vehicle needs to be kept overnight or longer.thats a big plus because my 97 yr old mother in law lives with us an cant be More

by lardewhirst
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David Gray
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 03, 2024 -

Jim Causley Buick GMC responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (800) 966-2287 to discuss your concerns, as your satisfaction is of utmost importance to us.

February 14, 2024

My daughter went for her free oil change (from a purchase of a previous owned 2020 Chevy Trax). It was a first time experience for her having dealership service performed. She stated it was good experience w More

by cep156
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
February 05, 2024

Fast and friendly service. Comfortable and clean waiting room. Easy to make appointment for routine maintenance. More

by Ldrury525
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 09, 2024 -

Jim Causley Buick GMC responded

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you have any further questions, please give us a call. We're always happy to help!

January 24, 2024

Service department did not inform customer of GM Service Bulletin covering accelerated tire wear. As a result customer was 17 days pass coverage period. Dealership Service Manager stated that Factory Rep More

by rjrein
Service Communication
Recommend Dealer
No
Employees Worked With
David Gray
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 27, 2024 -

Jim Causley Buick GMC responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (800) 966-2287 to discuss your concerns, as your satisfaction is of utmost importance to us.

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