Jim Butler KIA

Best care dealership experience ever! I was very nervous about buying my car. The team at Jim Butler was amazing, From the initial contact, Cheryl Brown was the absolute best customer serv I was very nervous about buying my car. The team at Jim Butler was amazing, From the initial contact, Cheryl Brown was the absolute best customer service specialist I have had the pleasure of dealing with. She was kind, informative a and kept in contact. That was a great comfort. Bill Pack was my salesman and he was helpful with my questions and made me feel right at home. The finance portion of the deal was the scariest for me. Justin alleviated all of my fears and got me a deal that just blew me away. I will recommend this dealership to everyone I know and those I don't. Just the est experience ever. More

Awesome customer service Roger Peckham and his crew were absolutely amazing and professional! They found our family 4 cars and the prices that everyone wanted! We drove 6 hou Roger Peckham and his crew were absolutely amazing and professional! They found our family 4 cars and the prices that everyone wanted! We drove 6 hours to buy these cars because we were so impressed with their customer service. We would highly recommend them to everyone we know! More

Awesome I had seen a 2011 Acura TL online that was at the Jim Butler on Watson, but a friend of mine had referred me to Zack Knott at the Chesterfield locatio I had seen a 2011 Acura TL online that was at the Jim Butler on Watson, but a friend of mine had referred me to Zack Knott at the Chesterfield location. I called Zack and expressed my interest in the TL and within seconds he had all of the info pulled up and was able to answer all of my questions. Since my week at work was extremely crazy and I wasn't sure when I was going to have time to test drive it, he not only picked the car up for me on his day off, but he brought it to my job so that I could test drive it there! If that's not customer service, I don't know what is. I was suppose to come in the next morning to sign all the paperwork, but we had a snow storm, so Zack took all of my information over the phone and later that day, after the snow had been cleared, I was able to walk in and finalize the deal. The man in the finance department, Justin, had all of my paperwork printed and ready to sign - he was very explanatory about what I was signing and why and was very accommodating in finding a warranty that was right for me . The whole experience was very quick and effortless. Oh and the car is amazing, I love it!! More

Amazing customer service I just can't say enough about how much Chris Brinley and Kyle Robinson helped me get a new car. Over a period of nearly two months Chris helped me nav I just can't say enough about how much Chris Brinley and Kyle Robinson helped me get a new car. Over a period of nearly two months Chris helped me navigate a very difficult set of circumstances in order to get a new car after mine was totaled. Through the entire process he did everything within his power to do whatever he could to help me, including sending me numerous emails in which he told me to 'not worry'. He was right. I am now the proud owner of a 2016 Kia Soul. (This is my second Soul and I highly recommend them!) Kyle was extremely generous with his time and stayed well after the dealership closed on 12/23 to make sure that we understood all of the features of our new car. Both of these gentleman treated me with great respect and were extremely support. I truly felt like they cared. Please go see them . . . you won't regret it! More

service advisor had a flat tire on my brand new 2015 Kia Forte over the weekend. Unfortunately the tow co that roadside dispatched wasn't worth a dime. sent the wro had a flat tire on my brand new 2015 Kia Forte over the weekend. Unfortunately the tow co that roadside dispatched wasn't worth a dime. sent the wrong tow truck, and that's just the beginning. Either way, my follow up with Alex, the service advisor was outstanding. He treated me respectfully, took care of me quickly and even put me in a loaner so that he could order the correct tire. I didn't buy the care at that dealership, but I would certainly give them my business if I needed another car in the future. Alex was wonderful to deal with and I'm grateful for people like him :):) More

Another Easy Sale (Lease) As always, from the moment my son and I arrived until the moment we left with a brand new leased KIA Optima LX, Andrew made sure we were satisfied. Wh As always, from the moment my son and I arrived until the moment we left with a brand new leased KIA Optima LX, Andrew made sure we were satisfied. Whether it was making us feel comfortable about our potential decision or being extremely informative about all of our options, Andrew did it all. This is our third leased vehicle from Jim Butler KIA and Andrew has always made it a breeze with second-to-none customer service. I would without a doubt recommend him to anyone looking for a car in any fashion. More

Stress free buying experience I often put off buying a vehicle because it can be soooo stressful. Not with Jim Butler Kia. From the salesman to the finance expert this was a stress I often put off buying a vehicle because it can be soooo stressful. Not with Jim Butler Kia. From the salesman to the finance expert this was a stress free experience. They have a team of qualified professionals to handle whatever your situation may be. I diffidently recommend Jim Butler for your next vehicle purchase. Talk about above and beyond the salesman (Don Wright) stayed 45 min after closing just to show my wife and I the vehicle controls. Way to go Don!!!!! More

Amazing Experience!! I came into the dealership looking for a car that I had seen online, but it had been recently bought. The salesman Zach Knott asked more in depth of w I came into the dealership looking for a car that I had seen online, but it had been recently bought. The salesman Zach Knott asked more in depth of what I was looking for. I gave him all the details and he went on his way to look for the car. He was able to find the exact model, color, interior down to exactly what I was looking for. He kept me posted on how things were going as he was looking for it. He even found it pretty quickly. I can't express how excited I was to get "The car of my dreams" and I owe it all to Zach Knott. He's the kind of salesman that I would definitely recommend. Low pressure and laid back just the kind of salesman that makes you feel comfortable purchasing a vehicle. Can't even express how important that is, especially when making a decision as big as buying a car. I am very satisfied with my experience. More

Outstanding We started our relationalship with Jim Butler Kia in 2010.  We met for the first time our Sales Consultant, Andrew Cohen, from the beginning we could We started our relationalship with Jim Butler Kia in 2010.  We met for the first time our Sales Consultant, Andrew Cohen, from the beginning we could tell he was not your average salesperson.  He  made us comfortable with the process and was exceptional in how he conducted business.  When it was time to buy our grandson a car we never gave it a second thought who we would see, Andrew.  As this was the 5th new car purchased from Andrew we knew we would receive honest treatment and the respect he always shows is greatly appreciated. When dealing with finance we had the good fortune to work with Justin Johnson.  He takes the time to explain everything in detail and never rushes us giving us time to ask questions and get the detailed answers we not only need but appreciate.  Having now worked with him five times we will look forward to seeing him again on our next purchase. Service department is outstanding.  The guys always explain any maintainance issues that need attention and always are able to "slip us in for oil changes", THANKS GUYS! Bottom liine, you can tell by the attitudes of all concerned that it is fantastic place to do business. Great cars, exceptional people. Thanks Andrew, Justin, Matt, Keith et al. More

Thank you Jim Butler Kia! About two or three months back, it came to my attention that my little car just wasn't cutting it for me anymore. I had looked at the Kia Souls awhile About two or three months back, it came to my attention that my little car just wasn't cutting it for me anymore. I had looked at the Kia Souls awhile back but never made any decisions. My fiancé and I made a trip to another Kia dealership in South County and after spending nearly 6 hours there, we left in the same car we arrived it. My experience with them was so unpleasant and I already felt completely burnt out on the car buying experience. Two days later we made a trip to Jim Butler Kia in Chesterfield and I'm so grateful we did! The experience was very laid-back and I didn't feel any pressure to purchase. That evening I left in a 2010 Kia Soul and that fits my style and needs perfectly. I'm so thankful and happy that Nathan & Justin were on my side, not just trying to get me to purchase and get out the door. I truly would recommend Jim Butler to anyone who is in the market for a new or used vehicle. More