Jim Butler KIA

Amazing experience ! Located a pre-owned 2013 Jeep Wrangler on line at Jim Butler Kia. We live in Memphis Tennessee and it just wasn't possible to go see and inspect it in Located a pre-owned 2013 Jeep Wrangler on line at Jim Butler Kia. We live in Memphis Tennessee and it just wasn't possible to go see and inspect it in person so I had to rely on photos and the judgment and honesty of Jordan and Annie to get an assessment of the true condition of the Jeep. We struck a deal over over the phone and drove up a few days later to complete the sale. Well the Jeep didn't disappoint, Jordan was spot on with his description and when we arrived, he made sure everything went perfect. We hit the road back home and realized we had forgotten the get our CDs out of our trade, we called Jordan and he shipped them to us! We had an amazing experience buying from this dealer and appreciated the professional, friendly service we got from Jordan and Annie. More

Excellent Service by Jordan and staff! I've bought a lot of cars, and I when I tell you that Jordan at Jim Butler Kia provided the best experience ever, I mean that wholeheartedly. We bough I've bought a lot of cars, and I when I tell you that Jordan at Jim Butler Kia provided the best experience ever, I mean that wholeheartedly. We bought two cars from him in a week. He made the process seamless -- no haggling to get the right price for the cars we purchased or our trades, and when we purchased the second vehicle, he rode over an hour to our home to pick up the vehicle we were trading in so that we didn't have to worry with making multiple trips. We got an amazing deal, and I couldn't be happier with Jim Butler Kia and Jordan. PLUS - we also loved how transparent, friendly and accomodating that Justin (in Finance) was. Side note: my husband and I were both impressed with the amazing fish tank in his office. *smile* Highly Recommended!!! More

Great experience! Don't waste your time anywhere else. I checked out the competitor first. Complete waste of time! Jim Butler Kia is by far ahead of the rest in customer service and making the deal you nee I checked out the competitor first. Complete waste of time! Jim Butler Kia is by far ahead of the rest in customer service and making the deal you need happen! Will not shop anywhere else from here on out. More

Never Use Jim Butler Kia Never use Jim Butler Kia! They are very manipulative and will quote how great of customer service they offer, when in reality, it is a blatant lie. A Never use Jim Butler Kia! They are very manipulative and will quote how great of customer service they offer, when in reality, it is a blatant lie. After using bait and switch tactics and taking advantage of a first time car buyer (which we all know is very scary and nerve racking experience), they were ignorant and very rude when trying to handle the situation. I strongly recommend avoiding this company at all costs, so you to wont get scammed as I have. More

Great Experience as a Female Car Buyer! Being a female, buying a car usually ranks somewhere in between 'multiple root canal' and 'being trapped in earthquake debris' on the list of things I Being a female, buying a car usually ranks somewhere in between 'multiple root canal' and 'being trapped in earthquake debris' on the list of things I enjoy. Dealing with Jim Butler Kia was a completely different kind of experience. I suffered none of the usual issues associated with being a woman walking into a car dealership alone, which in my past experience range from being ignored to being treated like a slightly stupid and possibly deaf cash cow. Bill Pack was my salesperson. No pressure, pleasant, friendly and informative. I came in to look at a specific used vehicle I'd seen on the internet. He didn't try to show me anything else, didn't try to oversell me, and didn't ask when my husband was coming in to look at the car or try to show me the vanity mirrors instead of the engine. When my husband did come in for the fifteen minutes it took to sign the paperwork, he was treated with the same respect. Very refreshing change from my past experiences at car dealers. I was offered the chance to do an extended test drive and take the car home over several nights. This made a big difference in how comfortable I was with the vehicle, and whether it was right for my family. Chris Brinley handled our financing. We had specific financial purchase goals and some credit challenges and he worked hard to meet them. He also took the time to go over all the figures with me when I was suffering some math failure and couldn't make everything add up correctly. Very patient and thorough. Most impressive? The dealership had a couple of opportunities to take advantage of us with a higher interest rate and GAP insurance. Chris actually lowered the rate on our final deal to get us where we wanted to be, and advised us that we didn't need to waste money on GAP at all since we had a large downpayment. I'd give them five stars based on that alone, since I usually feel like I have to take a shower in Lysol after I sit down with a dealership finance manager. That was definitely not the case this time. Overall, this might have been the easiest and most pleasant dealer car purchase I've had in the past thirty years, and I've gone through a lot of cars. More

Best car purchase experience I ever had My daughter and I came to look at a particular car she was considering buying. Bill Pack made our experience fabulous! My daughter was a first time My daughter and I came to look at a particular car she was considering buying. Bill Pack made our experience fabulous! My daughter was a first time car buyer. Bill answered our questions, and made the purchase a very professional and actually enjoyable experience. We feel we got a fair deal, and my daughter is thrilled! We were in the office several hours to finish the deal, but my daughter drove away very satisfied. More