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Jim Butler Chevrolet - Service Center

Fenton, MO

3.9
4,276 Reviews
Call Service Center (636) 349-3222

4,277 Reviews of Jim Butler Chevrolet - Service Center

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April 19, 2025

Jim Butler's service department needs to review their service model and how they communicate with their customers. The consistent pattern of negative reviews online should tell them this. More

by dustinfirestine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Raymond
Report | Print
Apr 23, 2025 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave your feedback. I have spoken with our service manager regarding your concern. He will have a meeting regarding communications with the service staff. He will also be reaching out to you. We truly hope that our efforts to improve are evident in future visits.

April 15, 2025

You people are so awesome that really words cannot express how awesome you people are and like I said I will see you in mid June. More

by seanbeechler364
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chuck Geringer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zach Hunter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Taylor
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Apr 17, 2025 -

Jim Butler Chevrolet responded

Thank you for choosing Jim Butler Chevrolet, INC. as your first choice for all your automotive needs! We sincerely value your business and look forward to your next visit!

April 14, 2025

Both Brian Ries and Stacey Thornton were very professional and courteous, felt comfortable doing business with them More

by tkuelker278
Recommend Dealer
Yes
Employees Worked With
Brian Ries
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stacey Thornton
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 16, 2025 -

Jim Butler Chevrolet responded

Congratulations on your new vehicle! Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle!

April 14, 2025

Have had my car in there twice now for a rattle/vibration in my dashboard. It’s even worse More

by gloriaharwell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 16, 2025 -

Jim Butler Chevrolet responded

Thank you for bringing this to our attention. We sincerely apologize for the inconvenience you've experienced with your car. Our goal is to ensure every visit to our service center results in a positive outcome, and it's clear we fell short in this instance. We would like to make things right. Could you please contact our service manager directly at 314-274-1687 so you can bring your car back in at your earliest convenience? Our team will prioritize your vehicle and conduct a thorough inspection to resolve the issue. Additionally, we will ensure that this matter is handled with the utmost care and urgency. Thank you for your patience and understanding. We value your feedback and are committed to improving our services.

April 11, 2025

Never talked to anyone about the issues with my car and why the fuel pump had to be replaced at 39,500 miles. No confidence in this car for sure. Nothing but problems since I bought it More

by SANDRACRUSE22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
1.0
This rating includes all reviews, with more weight given to recent reviews.
Chuck Geringer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Zach Hunter
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 14, 2025 -

Jim Butler Chevrolet responded

We strive to provide the best possible service and support, and it's clear we fell short in your case. I would like to understand more about your situation and see how we can make things right. Could you please contact our service manager directly at 314-274-1687 so we can discuss your concerns in detail? Your feedback is invaluable as it helps us improve our products and services. We appreciate your patience and hope to restore your confidence in our brand.

April 11, 2025

Always good service and great turn around time, highly recommended to use this service department! Always accommodating to my my needs. More

by mormino3854
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Hunter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 16, 2025 -

Jim Butler Chevrolet responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Jim Butler Chevrolet, INC. and we hope to see you again soon!

April 11, 2025

Kim was great! I noticed my car's oil leak two weeks before I was meant to move to states. Kim communicated with me and did everything she could to help me meet my More

by Audrey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chuck Geringer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zach Hunter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 14, 2025 -

Jim Butler Chevrolet responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Jim Butler Chevrolet, INC. and we hope to see you again soon!

April 11, 2025

I had a bad tire and the Service Department was kind enough to work me in without an appointment - that's GREAT public relations! More

by HENSZ57
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kayla Merrick
Report | Print
Apr 14, 2025 -

Jim Butler Chevrolet responded

Hi, reviews like this give us motivation and help us ensure we provide high-quality care. Thank you again for choosing Jim Butler Chevrolet, INC. and we hope to see you again.

April 09, 2025

Jim butler definitely goes above and beyond . Service and sales . They make the experience that much better More

by pontgt7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim mann
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Apr 12, 2025 -

Jim Butler Chevrolet responded

Hi, we're so glad that we were able to go above and beyond your expectations! Thank you again for choosing Jim Butler Chevrolet, INC. and we hope to see you again.

April 09, 2025

Butlers service department is always friendly. They let you know right away if they find any problems. Great teamwork. More

by johnmcdale
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kim Hausmann
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Apr 09, 2025 -

Jim Butler Chevrolet responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Jim Butler Chevrolet, INC. - Service and we hope to see you again soon!

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