Jim Butler Chevrolet - Service Center

Kim kept me informed on the progress of my truck. Kim gave me a shuttle home and picked me up when the truck was ready Kim gave me a shuttle home and picked me up when the truck was ready More

Tyler Lang was very knowledgeable about the Silverado, you guys should feel blessed to have him on your team, he has a bright future at jim butler you guys should feel blessed to have him on your team, he has a bright future at jim butler More

Bill the service manager was very nice to deal with. Zach was very knowledgeable and quick to locate the issue with my vehicle Zach was very knowledgeable and quick to locate the issue with my vehicle More

Kim was very helpful and nice. She kept me up to date as much as possible. Will come see her again. She kept me up to date as much as possible. Will come see her again. More

Brian rise was an amazing car salesman for me and my family I wished that every sales man was as good as he was and that’s something that could improve there forsure! family I wished that every sales man was as good as he was and that’s something that could improve there forsure! More

Normally service is good however, this time I had oil changed and tires rotated aligned. Left the service center to find that car was severly pulling right, had to reschedule to have them fix. Also air p changed and tires rotated aligned. Left the service center to find that car was severly pulling right, had to reschedule to have them fix. Also air pressure was not checked in tires and was below recommended air pressure. I thought when you had oil change it included check points. More

My 2024 Chevy Silverado 1500 LTZ Duramax $65,000 truck purchased in March with approx. 900 miles in April had a check engine light on. It had to do with DEF injector and warned truck shutdown would occur purchased in March with approx. 900 miles in April had a check engine light on. It had to do with DEF injector and warned truck shutdown would occur if not serviced immediately. It took a week to get in with a loaner/Rental. Then took another week to get done. In may the check engine light came on again with the exact same P2054 code for DEF. Took over 3 more weeks and a dozen phone calls to GM(case opened) and dealer, and many hours and my own research given to them explaining the software fix needed. It took a few hours for the fix and 1 overnight stay for a 50+ miles test drive and then it was released. No loaner/Rental supplied even though promised. The dealer service dropped the ball even leaving my truck sit all afternoon without a call it was done. The ticket is still open in case it fails again. There is much much more details of this saga if needed. I had server loss of time and indirect expense due to this. It's too bad GM and the dealer are not more interested in their customers. They could learn a lot to improve. Overall an F and 0 Stars. Not my family and large network of friends and associates....they are being informed and to not buy GM and the dealer. I'm looking elsewhere from here. And doing these Surveys with details take more time. Lose/Lose. More

Great to do business with. Great experience from start to finish. From sales to finance everybody was helpful. Great experience from start to finish. From sales to finance everybody was helpful. More

Excellent service The staff Very professional. Will recommend family members and friends. I know my next visit will be the same. Will recommend family members and friends. I know my next visit will be the same. More