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Jim Butler Chevrolet - Service Center

Fenton, MO

3.9
4,276 Reviews
Call Service Center (636) 349-3222

4,276 Reviews of Jim Butler Chevrolet - Service Center

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April 25, 2025

Pleasant experience, staff are friendly & very helpful, service was done in a timely manner, waiting area was clean & organized More

by joan.bommarito
Recommend Dealer
Yes
Employees Worked With
Raymond Huffman Amanda Dennison
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May 01, 2025 -

Jim Butler Chevrolet responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Jim Butler Chevrolet, INC. and we hope to see you again soon!

April 24, 2025

Took 2. 5 business days to complete diagnostic, grease the front end, and then balance and rotate tires. This was after waiting 2 weeks for an appointment. More

by eric.r.grundmann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown, not listed.
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Apr 28, 2025 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave us your feedback. We apologize if your appointment time wasn't properly explained to you. If a vehicle needs to see a journeyman technician for diagnostic, we normally quote 24 to at times 72 hours. Our records indicate that your vehicle was checked in on 4/16 and checked out on 4/18. Thank you so much for your high star rating! We appreciate you taking the time to leave us this review. We hope that you have a great day!

April 24, 2025

Lied about how long it would take, gave a crappy rental, didn’t have a rental at First when an appointment for it was made!!! Don’t call back or give out correct info More

by turnerm2313
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Doug Darr
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 28, 2025 -

Jim Butler Chevrolet responded

Thank you for your feedback. We sincerely apologize for the inconvenience you experienced. We understand your frustration regarding the rental process and the communication issues. We strive to provide accurate information and timely service, and it's clear we fell short in this instance. Your feedback is invaluable in helping us improve our services. We are taking steps to ensure better communication and availability of rentals in the future. In an effort to help restore your trust in our business we have added 2 free oil changes to your account. If you wish to further discuss your experience, please reach out to our service manager directly at 314-274-1687.

April 24, 2025

Everything went as it should. Work was completed in time and Kim was friendly and called when the work was complete. More

by kurts1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 27, 2025 -

Jim Butler Chevrolet responded

We appreciate your positive review about your recent experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!

April 24, 2025

Everyone was great to work with and very courteous, love the bed liner and running boards they installed. More

by ttnt2u55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chuck Geringer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zach Hunter
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 27, 2025 -

Jim Butler Chevrolet responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Jim Butler Chevrolet, INC.. We're looking forward to your next visit with us!

April 24, 2025

The lady at the payment window needs a new job , something nowhere in the vicinity of customers . Not the lady named amanda , it's the other lady- Karen is her name i think lol More

by pdclements8970
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Neither names are listed below . I also don't see Daltons name on the list , that guy deserves a raise and should be training the rest of your staff on how to treat people like people
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Apr 27, 2025 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave us your feedback. We apologize if the person at the checkout window earned us this one star. We would like to address your concerns. If you would reach out me directly at 636-717-3041 to provide additional information, we would really appreciate it.

April 24, 2025

I was very happy with the team and the work done especially the driver that drove me back and forth. More

by lmjmbm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The driver who brought me home and picked me up and took me back to pick up my car. I can’t remember his name. He drove the green car.
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Apr 27, 2025 -

Jim Butler Chevrolet responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

April 22, 2025

Good communication, very nice customer service. I only buy and service my truck at Jim Butler More

by crazycavanaugh60
Recommend Dealer
Yes
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Apr 25, 2025 -

Jim Butler Chevrolet responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Jim Butler Chevrolet, INC. and we hope to see you again soon!

April 19, 2025

This was the first time I used your service department. Overall, the door-to-door experience was excellent. More

by batson4652
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 23, 2025 -

Jim Butler Chevrolet responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

April 19, 2025

Jim Butler's service department needs to review their service model and how they communicate with their customers. The consistent pattern of negative reviews online should tell them this. More

by dustinfirestine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Raymond
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Apr 23, 2025 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave your feedback. I have spoken with our service manager regarding your concern. He will have a meeting regarding communications with the service staff. He will also be reaching out to you. We truly hope that our efforts to improve are evident in future visits.

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