Back

Jim Butler Chevrolet - Service Center

Fenton, MO

3.9
4,270 Reviews

4,271 Reviews of Jim Butler Chevrolet - Service Center

Sort by
May 20, 2025

Rodney came out during rain to assist me with the selection and purchase of a new truck. Quick, no hassle trade-in process. First service was timely and efficient More

by plthaggard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chuck Geringer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zach Hunter
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2025 -

Jim Butler Chevrolet responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

May 18, 2025

Good Service and Honesty. The service center with the employees were all polite and willing to help. More

by billgutweilerphoto
Recommend Dealer
Yes
Employees Worked With
Bill
May 23, 2025 -

Jim Butler Chevrolet responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

May 18, 2025

I dropped the car off before I left for vacation. IT got done and they let me keep the car there until I came back. More

by bigrok33
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chuck Geringer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zach Hunter
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2025 -

Jim Butler Chevrolet responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Jim Butler Chevrolet, INC.. Thank you again for choosing Jim Butler Chevrolet, INC. and we hope to see you again.

May 16, 2025

We dropped our car off on a Sunday evening to have a "shift to park" message checked. It turned out our car needed a new "shift to park" sensor. It too 9 days to do this!! 7 weekdays. Unacceptable. More

by Paul and Lin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2025 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave us your review. We apologize that your experience did not live up to your expectations. It appears that your vehicle was waiting on parts. Your repair order states that Jim Butler Chevrolet is not responsible for unavailable parts. If you wish to further discuss your experience, please reach out to our service manager directly at 636-717-2790.

May 16, 2025

I have always received great service at Jim Butler and this is why I continue to service my vehicle there. More

by Ltucci
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chuck Geringer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zach Hunter
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 18, 2025 -

Jim Butler Chevrolet responded

Thank you for choosing Jim Butler Chevrolet, INC. as your first choice for all your automotive needs! We sincerely value your business and look forward to your next visit!

May 16, 2025

Our experience was very pleasant, the guys we dealt with were excellent and knew their jobs well ( Michael, Tj & I'm sorry I don't remember the guys name we signed paperwork with). They explained everything More

by mamad545
Recommend Dealer
Yes
Employees Worked With
Tj Watkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Taylor
May 19, 2025 -

Jim Butler Chevrolet responded

Congratulations on your new vehicle! Thanks for highlighting some of our staff who helped make this such a great experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

May 14, 2025

Very pleasant experience , prompt service and was finished ahead of time. Planning to return the next time. More

by imaamx1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill "Fuzz" Steinlage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2025 -

Jim Butler Chevrolet responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

May 12, 2025

Pleasant and kind. Very conscientious and professional! Seems to enjoy her job and cheerful with customers. More

by janrobison1
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan Mann
May 15, 2025 -

Jim Butler Chevrolet responded

Hi there, we are very happy to have provided you with such a positive experience! Thank you again for choosing Jim Butler Chevrolet, INC. and we hope to see you again.

May 11, 2025

I am a 66 year old black woman I feel they did not give me the courtesy that I deserved after I was tricked into buying a defective vehicle. First there was a crack in the windshield and a dent in the tru More

by valeriel.thomas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t want to rate anyone
May 14, 2025 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave us your feedback. We treat all of our customers with the same respect regardless of age color or creed. We do not trick our customers into anything. Our records indicate that your signed a VALUE VEHICLE DISCLOSURE. This disclosure states that the vehicle in question "does not meet Jim Butler Certified used car requirements and the vehicle may need repairs. It's full condition is unknown. all repairs and the cost of the repairs are the responsibility of the customer." Additionally, you signed a WE OWE form that states nothing promised or nothing owed. Lastly, no warranties or service contracts were purchased. This is why we sell warranties because we don't know when a vehicle will fail. We truly hope that this information has been helpful and that we can be of service to you again in the future.

May 11, 2025

Best service I ever had. Great service , wonderful people that care about you. I can’t say anything bad about the place. I give them an A+ for everybody!. Especially Heather More

by crisgo2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Heather Brown
May 14, 2025 -

Jim Butler Chevrolet responded

Congratulations on your new vehicle! Thanks for highlighting some of our staff who helped make this such a great experience! We sincerely value your business and look forward to your next visit!