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Jim Butler Chevrolet

Fenton, MO

4.2
7,462 Reviews
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759 Gravois Bluffs Blvd

Fenton, MO

63026

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Showing 7,462 reviews

August 22, 2018

2018 Chevy Equinox First time going to Jim Butler and I was impressed! They have deals no one could touch! Got a great deal on our new 2018 Chevy Equinox diesel! More

by ChrisRauch
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Cox, Scott Johnson
Aug 22, 2018 -

Jim Butler Chevrolet responded

We’re so glad we got the perfect mix of customer service, great deals, and great vehicles for your visit. We’re always here to help in any way we can. Thanks for the love!

August 22, 2018

Nice experience All of the people I worked with had a lot of knowledge and were able to explain things in great detail. Good experience at dealership! More

by AMYP02
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stacey Thornton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ardi Zegullaj, Alex Cox
Aug 22, 2018 -

Jim Butler Chevrolet responded

That's great to hear, Amy! We're so glad our knowledgeable staff took the time to make sure to answer any questions or concerns you had! We look forward to working with you again in the future. Safe travels!

August 22, 2018

Good Service Had a few issues with phone calls. But over all was taken very well of. I would recommend this dealership to my friends and family More

by terrytel4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Sparks
Aug 22, 2018 -

Jim Butler Chevrolet responded

Thanks for your feedback, Terry! We are focusing hard on improving our communication with customers throughout the entire dealership. We hope your next visit goes smoother and we are able to really knock your socks off! Until then, please let us know if we can help in any way!

August 22, 2018

Excellent 😍 Best Service ever😍thanks.. I would give 10 stars...Tyler Forbus...I would definitely recommend. I am very thankful for all the helped and honesty I r More

by shardae.shannon26
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Forbus , Alex Cox
Aug 22, 2018 -

Jim Butler Chevrolet responded

WOW! Thank you for your kind feedback, Shardae! We’re so blown away by your review. It made our day here at Jim Butler Chevrolet. We are honored that you chose us to trust with your vehicle purchase and our team was happy to share that experience with you! We'll make sure Tyler gets the recognition he deserves. Thank you again for joining the Jim Butler family and we look forward to seeing you for your routine maintenance and future vehicle purchases! :D

August 22, 2018

Took 2 hours an 10 min to change oil an rotate tires slow Took 2 hours an 10 mins for oil change an tire rotate slow people was nice mike Johnson was great girls in service was great after they got right truc More

by lonniemorris78
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Johnson
Aug 22, 2018 -

Jim Butler Chevrolet responded

Thank you for your feedback, Lonnie. We're sorry to hear that your oil change/tire rotation took longer than normal. We totally understand your frustration there. We are constantly working to shorten the wait times for our customers and we know your time is very valuable. That being said, we're thrilled that Mike and the ladies in service made your visit an enjoyable one!

August 22, 2018

Brian Andrews sold me the car I really wanted! I came to Jim Butler because a friend recommended the dealership. I checked online for the car I wanted and came in. Brian Andrews met me at the doo More

by mindyalcott
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Andrews , Alex Cox, Chris Brinley
Aug 23, 2018 -

Jim Butler Chevrolet responded

That's awesome, Mindy! We're very happy that you're happy! We're so glad that Brian took great care of you from start to finish, with a no-pressure approach that worked for you. Congratulations on your dream car! We look forward to working with you in the future. Safe travels!

August 21, 2018

Need more mechanics I have confidence in the work which is done on both our cars. I worked with Kim in the service department and she was great. She kept me informed and More

by DS.HUGO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2018 -

Jim Butler Chevrolet responded

Thank you for your feedback. We are so glad that you have confidence in our service department and that Kim took such great care of you. We understand your frustrations with the longer than anticipated wait time. It looks like we did several services to your vehicle, including the diagnostic time it took to find out what the roaring noise you brought it in for was coming from. We always want to make sure that our customers' safety is #1 and that we are ensuring that there are not any additional problems that might have been missed. Sometimes this thorough service does take a bit longer.

August 21, 2018

lesson learned would not recommend for safety inspections, invoice is confusing. It would be nice if someone in management could sit down with me and explain why the More

by ranlin70
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kayla Merrick
Sep 04, 2018 -

Jim Butler Chevrolet responded

Thank you for your feedback, Lindell. We tried reaching out to you to look at your invoice in detail with you. We hope you got our voicemail and emails. We are always here to help, and, if it would work better for you, you are more than welcome to bring in your invoice to your next visit and we can go over it with you in person. Thanks again.

August 21, 2018

Awesome!!! Professional!!! Above and beyond Had some lifter work done on my gmc. Doug went above and beyond to make sure it was done and done right. Very pleased with the whole experience from t More

by anthony.frederich
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug kircher
Aug 21, 2018 -

Jim Butler Chevrolet responded

Thanks for the awesome review, Anthony! We work hard to meet expectations like yours, and we’re happy to hear we went above and beyond for you. We hope to work with you again under more positive circumstances!

August 20, 2018

Gm makes lemons I have not had my new Duramax for more than a year and a half and I already want to sell it bad I've had nothing but problems with this truck and it i More

by plastercreations
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Butler
Aug 20, 2018 -

Jim Butler Chevrolet responded

Thank you for your feedback, Robert. We did offer you a phenomenal deal for your truck and on a new one, as well as go to bat for you multiple times with GM to try to make this right. At this point we have done all we can to try to make you happy.

Aug 20, 2018 -

plastercreations responded

Fixing the one have would be nice but it apparently is not fixable, as for phenomenal deal , you guys tried to sell me a truck! Fool me once Shame on you do fool me twice Shame on me! This truck has cost me thousands of dollars in lost, delayed and postponed work. There was no understanding in that! Must be nice being the one on the other side and not care of your product cost the little guy money . My gm experience will never happen again . I will not make the same mistake twice. I know all your product aren't like this one they can't be but this brand new 62g sticker Duramax was the worst vehicle I have ever owned , I have owned 20+ used vehicle high miles and out of all of them this new one has been 5x worst than any used hoopty I ever owned so sorry I haven't an issue with wanting to give up another 13-20g for another , not phenomenal!!!!

Aug 20, 2018 -

plastercreations responded

Your service crew are good people and everyone who works for your company has been pleasant but after all the issues I have had it offered a new truck I would probably just take it straight to Ford and trade it in a part-time and give them my money. Nothing against you or your employees out any person but standing behind what is sold and to be a little too step on this truck. They cannot fix all the safety issues? It's really hard to want another gm truck after my experience.

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