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Jim Butler Chevrolet

Fenton, MO

Overview
Employees
Reviews
Vehicles
4.3
7,495 Reviews
Contact Dealership

759 Gravois Bluffs Blvd

Fenton, MO

63026

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Showing 7,495 reviews

October 04, 2018

Oil change and rotation I was able to get in and out of the dealership service area in about 90 minutes. They also were able to arrange for a warranty service on my tire that More

by tateuscher
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Timmons
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Oct 04, 2018 -

Jim Butler Chevrolet responded

Thank you for your feedback! We're thrilled that everything went as planned and that we were able to make sure your tire was taken care of! We look forward to working with you again next time!

October 04, 2018

Great dealership I’ve bought two vehicles from Jim Butler. They’re a busy dealership so that’s got to mean something positive!! My sales guy was very knowledgeable abo More

by COPPER85
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Cox, John Zensen, Mike Brewer
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Oct 04, 2018 -

Jim Butler Chevrolet responded

Thank you for such a great review! We work really hard to offer the best deals in the best possible environment, so we’re happy to see that reflected on your last visit. We made sure that John got the recognition he deserved. Hope to see you again in the future!

October 04, 2018

Service Normal scheduled service oil, tire rotation, recall notice program the computer. Drive in the service bay take my name pull the paper work, talk too t More

by ddddoh54
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mallory, John Zensen, Melissa Perez, Mike Johnson
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Oct 05, 2018 -

Jim Butler Chevrolet responded

Thank you for your feedback! We're glad to hear that you enjoyed working with us! We were honored to share the experience with you and we hope to work with you again in the future!

October 04, 2018

Poor customer service I had the worst experience at this dealership. Sold me a bad car and no one will help. Managers don’t respond as well. Service department is useless. More

by keldavis0519
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tim Rhame
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Johnson
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Oct 05, 2018 -

Jim Butler Chevrolet responded

Spoke with Mike and Tim regarding you personally. You purchased a 2010 Malibu with in 2015 along with an extended service contract. In 2016, you brought your vehicle in for a transmission repair. We repaired it. You came back a year later stating you felt the transmission was still not correct. We reviewed the transmission and it was working as it was designed to do. Since that time, we have never seen you or your vehicle at our dealership. Last week, you brought your vehicle to us with a transmission issue and asked us to repair at no charge. Unfortunately the warranty on both the transmission and the extended service contract is out of date and mileage. You can be assured, if we could self approve GM or the extended warranty company to pay for your transmission repair, we would. That is the business we are in. GM does offer a service that helps customers pay for repairs after warranty but the math takes into consideration all your service dollars spent at a GM dealership. Since your vehicle was serviced at a non GM dealership, those dollars were not credited to provide a loyalty discount. I personally reviewed your situation, contacted Gm and the Extended Service Agreement company begging for help, for you. They declined an now you are saying that we are the reason why you are unhappy and that we are just the worst people in the world. I appreciate your frustration and really wish you did not feel this way about us. While we really dislike bad reviews, we get them and sometimes they are justified. This is how we improve our business. However, reviews must be truthful and based on the voice recordings on your interactions with my team, your frustration seems to be around us not repairing your vehicle for free. Not poor customer service. You left me a message without a return phone number just saying you were unhappy and you were going to leave bad reviews and blast them all over the place. Give me a call, come meet with me, I will be happy to walk through all the details. Sincerely, Brad Co-owner

October 03, 2018

Helpful staff, good value The salespeople were great. Very few hassles. Straight forward and no gimmicks. Love the new car and look forward to having an ongoing relationship wi More

by billhurst59
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tara (finance), Marie (internet), Alex Cox, Mike Gray
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Oct 03, 2018 -

Jim Butler Chevrolet responded

Thank you for your feedback! We're glad to hear that you enjoyed working with us! We were honored to share the experience with you and we hope to work with you again in the future!

October 03, 2018

Amazing Jim Butler in fenton is amazing. Ask for Brian Reece. He was very helpful and did everything possible to get my deal done with the best pricing for my More

by TONYAMARTIN66
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Ries
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stacey Thornton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Cox
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Oct 03, 2018 -

Jim Butler Chevrolet responded

Thank you very much for your business and your recommendation! We're so glad that Brian took great care of you and got you the car you wanted at the price you needed! We look forward to working with you again next time!

Aug 25, 2022 -

TONYAMARTIN66 responded

I WILL NEVER step foot in this dealership again. I have bought my last 6 vehicles from here and this last ordeal with my 2018 Malibu that needed a new motor in under 14000 miles and then more work of which I had to pay for in under 25000 miles. Noone wanted to hear what I had to say.

October 03, 2018

Good experience I can only say good things about this dealership. They have a can do attitude with any of my issues. My 3 rd car from them. Watch for sales. They are More

by gkwindrifter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Ries
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kayla is great!!, Alex Cox, Mike Brewer
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Oct 03, 2018 -

Jim Butler Chevrolet responded

Thank you for your kind review and your repeat business! We're honored to have shared those experiences with you and look forward to seeing you for your 4th! Safe travels.

October 03, 2018

Amazing service! Mike was my sales man and he did amazing! He put me in the car of my dreams at the lowest price possible. I would 100% recommend Jim Butler. More

by kimmy218646
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob from sales, Mike Gray
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Oct 03, 2018 -

Jim Butler Chevrolet responded

Thank you for your kind review and you recommendation! We are happy to hear that you got exactly what you wanted out of your car-buying experience with us at Jim Butler Chevrolet. We wish you save travels in your new vehicle and look forward to seeing you again for your next purchase or service!

October 03, 2018

Wonderful experience. Everything about buying from Jim Butler Chevrolet was a great experience. Sales people was very helpful and even the finance lady was great. Thank you More

by hrmmam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tara, Ardi Zegullaj, Scott Johnson
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Oct 03, 2018 -

Jim Butler Chevrolet responded

That is great to hear! Thank you for your business! We work hard to make sure we have a top notch team that really cares about our mission and our customers! We're so glad that showed through during your visit with us. We look forward to seeing you next time!

October 03, 2018

New Car Ardi was so helpful and helped me find the perfect car for what I needed! I am very thankful I went to Jim Butler Chevrolet. More

by arbode93
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ardi Zegullaj, Alex Cox
Report | Print
Oct 03, 2018 -

Jim Butler Chevrolet responded

We're thankful that you came to us to get your new car too! We look forward to working with you again in the future! Safe travels.

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