Jim Butler Chevrolet

Recall correction The employees at Jim Butler Chevrolet are consistently extremely professional and seem to always put customer service front and center. And the job is The employees at Jim Butler Chevrolet are consistently extremely professional and seem to always put customer service front and center. And the job is always done right and on time. More

Jim Butlers the best have I have brought four vehicles here . After all the deals I have made at JimButler there has never been buyer remorse.there is no need for me to go anyw I have brought four vehicles here . After all the deals I have made at JimButler there has never been buyer remorse.there is no need for me to go anywhere else. More

Awesome My experience was great, I was treated with th up most respect any the salesman really helped my understand the ins and outs of my new truck My experience was great, I was treated with th up most respect any the salesman really helped my understand the ins and outs of my new truck More

Exellent Patrick goes above and beyond. In the past I have purchased 3 vehicles from him over the years, and referred many friends to specifically ask for him! Patrick goes above and beyond. In the past I have purchased 3 vehicles from him over the years, and referred many friends to specifically ask for him! More

The Best Experience Buying A New Car My Salesperson, Tyler made sure I got everything I wanted on my new car. After Tyler was very helpful including getting me set up on My Chevrolet Rewa My Salesperson, Tyler made sure I got everything I wanted on my new car. After Tyler was very helpful including getting me set up on My Chevrolet Rewards. Also got me started with OnStar.. Chris handled my finance part and made it a breeze. I was impressed with the whole process of walking in Jim Butler Dealership and leaving in my new car the same day. Do the tour of the dealership while you’re there. They’re great! I will be recommending all my friends and family to use Jim Butler Chevrolet for all their car needs. More

Information not given I appreciated the daily calls saying it wasn’t ready. What I didn’t like was when I picked up the car it was a chaotic cluster . No one explained wha I appreciated the daily calls saying it wasn’t ready. What I didn’t like was when I picked up the car it was a chaotic cluster . No one explained what exactly was wrong with the car . I was pointed to the payment area , paid and went out and asked what car was mine. A guy went and got it along with another persons. “Here you go” I’m like that’s it ? What was wrong with it ? “Call your service advisor “. To this day all I know is the Power steering fluid dripped on a bunch of wires corroded them away they pulled out the engine and transmission and replace some wires. Why ,why did it happen that happen what else did you replace is that the reason why my battery went dead a week before on the two-year-old car? Another thing I didn’t like was I had to wait five days before I was approved a rental . It’s was under warranty I should have been given a rental from day one. It was such an inconvenience. More

Disappointing Problems with jeep in first 12 hours. Returned on Tuesday.Was not contacted about issue until Friday after I stopped in on Thursday 48 hours after dro Problems with jeep in first 12 hours. Returned on Tuesday.Was not contacted about issue until Friday after I stopped in on Thursday 48 hours after dropping off Jeep More

No DEF They took care of our scratch just fine, but they never prepped our new truck with def and said that they would at our setvice and still never did...b They took care of our scratch just fine, but they never prepped our new truck with def and said that they would at our setvice and still never did...bummer. More

nice job Great people to work with everyone was great and nice I would tell my friends about this dealer and going to bring my mom and dad their they are looki Great people to work with everyone was great and nice I would tell my friends about this dealer and going to bring my mom and dad their they are looking for a new car More

Time wasted! As a customer, you are asked to make an appointment for service. So you do. You go in at the scheduled date and time for the service and expect to get As a customer, you are asked to make an appointment for service. So you do. You go in at the scheduled date and time for the service and expect to get that service time and not be put to the back of the line. Kim was great and explained everything, however I do not know why we, as customers, need to wait for over two hours for a scheduled oil change/ tire rotation? Kim came out to let me know that it was almost ready and that one of the other service writers would bring out my paperwork because she was going on lunch break. That was fine! After fifty minutes of waiting I asked someone about a status on my truck. She said, "I will check and come and let you know". About twenty minutes later, Melissa called out my name. I went to her and she asked if I had any questions. I asked about why appointments are needed if it takes over two hours for this service and why i was pushed back. All she would say is, "I can get my manager" or "Do you want to talk to the manager"? I politely declined, as it had been over two hours and all I wanted to do was leave. I do not usually answer surveys in a negative way, but this is the second time in a row that I have had a bad experience with the service of my truck and this is the third vehicle I have purchased and serviced ONLY at Jim Butler in the past seven years! Looking forward to better service days ahead. More