Jim Butler Chevrolet

Rude Customer Service It was incredibly frustrating to bring my vehicle to this location for service. There was a woman working in the service area who was very rude, curt It was incredibly frustrating to bring my vehicle to this location for service. There was a woman working in the service area who was very rude, curt and short with everyone she was speaking to. In addition, The girl behind the "payment desk" didn't even look at us when we stood there, and she just asked questions that she needed without looking at us. Overall very disappointed with customer service, and will not be bringing my vehicle back. Mike in the service department was helpful. The others need to be taught how to speak to customers. More

Switched to Chevy Everyone was polite and professional. John, the sales consultant, was great. He knew his stuff, which was a good thing, because I asked a lot of quest Everyone was polite and professional. John, the sales consultant, was great. He knew his stuff, which was a good thing, because I asked a lot of questions. I was a little concerned about switching back to Chevy after driving Ford trucks the last 25 years. Butler made the decision easy. I love the new truck. More

Excellent all round from drop off to pick up. Timely scheduling of service. Full explanation of what was to be done and a clear expectation set for the timeframe involved. Completed within timefr Timely scheduling of service. Full explanation of what was to be done and a clear expectation set for the timeframe involved. Completed within timeframe and great work. More

The Best way to get the Best Service I was right in,sat down in a comfortable chair and was done before I knew it, I Love this place and I will be back??💞 I was right in,sat down in a comfortable chair and was done before I knew it, I Love this place and I will be back??💞 More

Brian was very helpful with getting the deal done Brian help me get the best, the only issue that I had is Stacy give me the wrong title and having to come back to get the right one Brian help me get the best, the only issue that I had is Stacy give me the wrong title and having to come back to get the right one More

On time and easy I was in and out in no time. My rental was ready and work was completed on time. Hassle free - that's what it's all about! I was in and out in no time. My rental was ready and work was completed on time. Hassle free - that's what it's all about! More

Great experience Scheduling was easy, service was done quicker than expected. Very happy with the entire service department from start to finish. Would definately reco Scheduling was easy, service was done quicker than expected. Very happy with the entire service department from start to finish. Would definately recommend them and have. More

Car buying without hassles I usually dislike going into stores or places of business because I feel that the employees are trying too hard to get the sale. I came here after con I usually dislike going into stores or places of business because I feel that the employees are trying too hard to get the sale. I came here after contacting the dealership online due to the great prices on the Chevy Cruze Hatchbacks that I was eyeing. I arrived and was approached quickly by Scott to see if my wife and I needed help with anything. Scott ended up being our salesman and was quick in assisting us with the vehicles that we wanted to look at and test drive. We made a decision on the car and Scott then introduced us to Mike who initiated our financing. I was preapproved for a loan but Mike got us a better loan than I was approved for which saved us $$$$. Scott also got us squared away with the Chevy app and OnStar. We didn’t feel hassled or pressured at any time. We were never alone for longer than a couple minutes at a time and the other staff members were courteous as well. I would recommend this dealership if you want to buy a vehicle. More

No pressure, great communication We bought a car previously from Jim Butler and were very satisfied with the service department, so we decided to get our next car there as well. The We bought a car previously from Jim Butler and were very satisfied with the service department, so we decided to get our next car there as well. The previous salesman was not great, but when we met Mike, he changed our experience. Mike was very open to what we wanted when we went in to the dealership and did not pressure us to do any more than that. He was very friendly and welcomed my two children who were also there. The process took much longer than expected, but Mike stayed in constant communication and made sure my kids had snacks and we were comfortable. We worked in financing with Bob Schneider, and while we weren't given the loan company we wanted, he was very friendly and explained everything well. More

Staff is difficult to work with Dropped off my 2017 vehicle for oil change and tire rotation. Since then tire keeps losing air and dealer doesn't want to get the car in and be accoun Dropped off my 2017 vehicle for oil change and tire rotation. Since then tire keeps losing air and dealer doesn't want to get the car in and be accountable for issue. Issue only began after they rotated them. I was also going to be charged for the oil change even though at time of purchase I was told there were two years of free oil changes and tire rotations. Had to get my salesman to approve. Totally wasting my time. Not sure I will ever buy another vehicle here. I have purchased three in the past five years. Time to rethink the next vehicle dealership and brand of car. More