Back

Jim Butler Chevrolet

Fenton, MO

4.3
7,500 Reviews
Contact Dealership

759 Gravois Bluffs Blvd

Fenton, MO

63026

Directions

By Type

Showing 7,500 reviews

November 13, 2018

Always a great experience! I love going to Jim Butler Chevrolet for service! They always provide me and my family with excellent customer service. Kim Hausmann is the best servi More

by tf4favre
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Johnson
Nov 13, 2018 -

Jim Butler Chevrolet responded

That is great to hear! We agree- Kim is awesome! We work hard to make sure we have a top notch team that really cares about our mission and our customers! We're so glad that showed through during your visit with us while working with Kim. We look forward to seeing you next time!

November 13, 2018

I am able to feel confident and assured. I am able to sit back and relax while the professionals tend to my car. I can be assured that the car is being serviced appropriately and that I wont More

by marywainscottofs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Johnson
Nov 13, 2018 -

Jim Butler Chevrolet responded

Thank you for your great review! We’re so happy we are able to provide such a relaxing and positive service experience for you! We can’t wait to have you back at the dealership.

November 13, 2018

Great Service I buy my cars at Jim Butler Chevrolet and I have them serviced there also. They have always taken good care of my cars and me. More

by CARDINALSFAN788
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Johnson
Nov 13, 2018 -

Jim Butler Chevrolet responded

Thanks for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We look forward to seeing you again next time! Looking forward to baseball season again, too (GO CARDS)!

November 13, 2018

Repair oil leak I had my car in for and oil change on November 2nd. The following week I noticed oil on my brand new driveway. I called and told them I was bringing i More

by marysharon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t remember name
Nov 13, 2018 -

Jim Butler Chevrolet responded

We're sorry to hear about the spot on your driveway. We understand your frustration with this problem popping up so shortly after getting an oil change done. While these two issues are likely unrelated, we're very sorry that you're dealing with that frustration, and we are glad we made sure to not charge you for the service of getting the plug replaced and that you had an otherwise pleasant experience with us.

November 13, 2018

Great Service Department I always get great service at Butler's service department, starting with the associate that greets me and ending with the cashier. Kim is the best se More

by triday
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill "Fuzz" Steinlage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 13, 2018 -

Jim Butler Chevrolet responded

Thank you for your feedback! We're so glad you had an awesome experience with our service department, especially Kim! We look forward to working with you again in the future!

November 13, 2018

They are used car salesmen They told me to text my paystubs in beforehand so they could get a head start, only when we arrived the salesman had no idea what was going on because More

by benb79
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Sparks
Nov 13, 2018 -

Jim Butler Chevrolet responded

Thank you for your feedback, Ben. We're sorry to hear that you didn't have the perfect purchasing experience that we aim for with our customers. We certainly did not mean to offend you by expressing our love for our current selection of vehicles. While we always want to get our customers the best possible rate, we submit credit information to our banks/lenders and they choose the scores from there. Unfortunately, we do not have control over the bureau that those lenders select. We are thrilled that you are happy with your new vehicle and we do sincerely appreciate your business! We hope you enjoy it for many years to come & wish you safe travels.

November 13, 2018

Not to happy I’m usually not a person to leave a bad review but I recently got my oil changed at your establishment. My appointment was at 9am but I had to take m More

by b.chesnick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I do not want to list names.
Nov 13, 2018 -

Jim Butler Chevrolet responded

Thank you for your feedback, Brian. We're very sorry to hear that we didn't live up to your expectations for your oil change and tire rotation, and that it caused you to have to change your plans. Unfortunately, the day that you came in we had 53/82 appointments that were for oil changes. While this is extremely abnormal, it did cause us to be much farther behind on our oil changes than we would have liked. Going forward, in an attempt to avoid this problem from happening again, please let us know if you need your vehicle back by a certain time when dropping off so we can do everything in our power to make sure we don't interfere with your plans. We want you to have great experiences with us going forward and we hope that helps!

November 13, 2018

Yes the people were very friendly I have not used their service dept yet, the sales dept were very friendly. I would recommend Jim Butler my mom and son both bought their car and truck More

by beck286
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Johnson, Mike Brewer
Nov 13, 2018 -

Jim Butler Chevrolet responded

That is great to hear! We work hard to make sure we have a top notch team that really cares about our mission and our customers! We're so glad that showed through during your visit with us. We look forward to seeing you next time and hope you enjoy our Service Department as well in the future!

November 12, 2018

Comfortable The showroom is very comfortable to be in. Mike and Mike were very friendly and worked hard to help me get my new truck. Would visit again. More

by stlbluesfan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Gray, Mike Brewer
Nov 12, 2018 -

Jim Butler Chevrolet responded

We are happy to hear that you got exactly what you wanted out of your car-buying experience with us at Jim Butler Chevrolet. We wish you safe travels in your new vehicle and look forward to seeing you again for your next purchase or service!

November 12, 2018

Chevy Cruze I’ve always had good service at Jim butler. This time was concerning. I received a call from the advisor who explained that several things were wrong More

by tjyeah8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Can’t remember his name. Paul or Dan maybe. , Tyler Sparks
...
690
...