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Jim Butler Chevrolet

Fenton, MO

4.3
7,500 Reviews
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759 Gravois Bluffs Blvd

Fenton, MO

63026

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Showing 7,500 reviews

November 17, 2018

Impala service Kim was amazing!!!!!! She went way above to make sure my car was a priority. She kept me posted on the repairs and she returned my call. I could not h More

by kerrykline5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 19, 2018 -

Jim Butler Chevrolet responded

Thank you so much for your kind words, Kerry. We really appreciate you taking the time to share your experience with us- and we agree, Kim is truly an asset to our team! We count ourselves lucky for customers like you. We look forward to working with you again in the future!

November 17, 2018

Oil change Was at garage door 12 minutes waiting for check in, I wasn’t even acknowledged. Quoted 90 minutes it was 2hrs15minutes. Very rude employees. In their More

by danettedwyer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don’t have name handy now.
Nov 19, 2018 -

Jim Butler Chevrolet responded

Thank you for your feedback, Danette. We are very sorry to hear about your experience with us in our Service Department. We do apologize that your oil change took longer than normal due to our high volume of oil changes on 11/8, as you noticed. We know our customers' time is valuable and are constantly working to improve our customers' wait time for routine maintenance. We are most concerned that you felt our staff was rude. We pride ourselves on having staff that truly cares about our customers and, while sometimes things take a little bit longer than we would like, we still provide the best possible customer service. We hope that is reflected on your next visit with us. If you would like to discuss this situation further, please reach out to Theresa in our Customer Relations Department at 636-717-3017 or theresa@jimbutlerchevrolet.com.

November 16, 2018

Great Experience Everybody was very easy to work with and Nick went the extra mile to find the perfect vehicle. I'm very happy with my purchase and definitely recomme More

by harrison.r2020
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Cox, Nick Mullen, Mike Brewer
Nov 16, 2018 -

Jim Butler Chevrolet responded

Thank you very much for your business and your recommendation! We're so glad that our whole team took great care of you and got you the car you wanted at the price you needed! We look forward to working with you again next time!

November 16, 2018

Fantastic Dealership Everyone Adrian who took my on l online application to Tyler who picked out the perfect car and made it look so simple and easy. To justin in financin More

by Acesqueen74
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adrian Tyler Forbus
Nov 16, 2018 -

Jim Butler Chevrolet responded

We are happy to hear that you got exactly what you wanted out of your car-buying experience with us at Jim Butler Chevrolet. We wish you safe travels in your new vehicle and look forward to seeing you again for your next purchase or service!

November 16, 2018

Definitely recommend Outstanding service, I had a very good experience with the whole Jim Butler team, I will definitely be back and recommend to my family and friends. More

by carlcox2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Ruchala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 16, 2018 -

Jim Butler Chevrolet responded

That is great to hear! We work hard to make sure we have a top notch team that really cares about our mission and our customers! We're so glad that showed through during your visit with us. We look forward to seeing you next time!

November 16, 2018

Bill the service writer was awsome. I was a walk in due to a check engine light on my 2002 S-10, I had just come from another place that wanted $125 to check and find out what was wrong More

by C18201
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill
Nov 16, 2018 -

Jim Butler Chevrolet responded

Thank you for your feedback! We're so glad Bill really took the time to explain what was going on with your truck in detail so everything went as smoothly as possible. We look forward to working with you again in the future!

November 16, 2018

Service work Regular maintenance check up, oil change, rotate tires, etc. Waited for the work to be done. Done with a short wait with coffee. Good service. More

by jlfudge
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kayla Merrick
Nov 16, 2018 -

Jim Butler Chevrolet responded

Thank you for your kind review! We're glad everything went as expected and you enjoyed our coffee! We're always here to help. See you next time & safe travels.

November 16, 2018

new truck sales very friendly and helpful. the dealership will bend over backwards to make you feel welcome and they will work with you to try to get you the price yo More

by ibagem2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Ries
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stacey Thornton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Cox, Mike Marshall
Nov 16, 2018 -

Jim Butler Chevrolet responded

We are happy to hear that you got exactly what you wanted out of your car-buying experience with us at Jim Butler Chevrolet. We wish you safe travels in your new vehicle and look forward to seeing you again for your next purchase or service!

November 16, 2018

HAPPY with my Cheyv I just bought a new Chevy truck. I drove Chevys when I was younger and ended up driving Ford trucks for a while. I switched back to Chevy and was luc More

by Craig
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Zensen
Nov 16, 2018 -

Jim Butler Chevrolet responded

Thank you for such a great review! We work really hard to offer the best deals in the best possible environment, so we’re happy to see that reflected on your last visit. We made sure that John got the recognition he deserved. Hope to see you in the future for another Chevy!

November 16, 2018

Service was okay Didn’t explain the auto start to me after being programmed into my car. I emailed the service advisor a question that I had about it and never even r More

by steve.wimberly78
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t remember the names
Nov 16, 2018 -

Jim Butler Chevrolet responded

Thank you for your feedback, Steve. We're sorry to hear that your Service Advisor didn't get back to you regarding your questions. I spoke with your Service Advisor and he said he must have missed the email and apologized. He said he would reach back out to you today. I hope he is able to answer your questions. If he is not, please let Theresa in our Customer Relations Department know (theresa@jimbutlerchevrolet.com or 636-717-3017) so we can get you in touch with someone who can take care of you.

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