Jim Butler Chevrolet

Very disappointed. Pulled into the dealership garage, it took almost 30 minutes before the Service Writer could wait on us. Once checked-in, the Service Writer did a Pulled into the dealership garage, it took almost 30 minutes before the Service Writer could wait on us. Once checked-in, the Service Writer did a quick scan of stored codes in the Tahoe’s computer and advised it looks as though we might have a weak battery causing the messages we were getting but the mechanic would confirm the next day. Got a call 2 days later saying the battery needed to be changed and there might be an updated program that needed to be loaded into the vehicles computer. He quoted almost 800 dollars to replace the battery & download the update. I begrudgingly said OK, fix it. I received a call at 5:45 the next day stating my vehicle was ready for pick-up. I informed them I could not get there before they closed at 6:00 so I’d pick it up the following morning. I arrived the next day to pick up my vehicle, I was directed to the cashier and was presented a bill for approximately 1,000 dollars. I was shocked at the bill but paid it and took my vehicle home. It is truly sad that to change the battery & download and update into the vehicles computer could cost that much money. I don’t mind paying for quality work but in this case, I feel I have been taken advantage of, there is no reason it should cost almost 600 dollars to update my vehicles computer, this should have been a free service. To charge over 300 dollars to change a battery is also excessively high in my opinion, especially when I priced the exact same battery in the aftermarket for 159.00 dollars and installed free. More

I would not buy another car from this dealer based on the service after buying a used car and 5 minutes from dealer tire sensor light came on and 2 weeks after purchase check engine light came on service app service after buying a used car and 5 minutes from dealer tire sensor light came on and 2 weeks after purchase check engine light came on service appt was pushed out almost 2 weeks which I thought was too long then was told I would have to pay for diagnostic which was $200 so I complained to service manager and he was able to help with a little bit I understand tire sensors can go out at anytime but they had just put on new tires and something like that not being covered I just feel was unacceptable it ultimately cost me $120 to get car back basically but they did fix the other saying that the warranty I purchased covered the water temp thermostat More

Purchasing this truck was the easiest transaction I have ever done! We started the process and were in and out in less than 25 minutes! ever done! We started the process and were in and out in less than 25 minutes! More

Lots of vehicles to choose from, very friendly and always ready to help. It took too long to get all the paperwork together but I find that’s normal for all dealerships. ready to help. It took too long to get all the paperwork together but I find that’s normal for all dealerships. More

Had a recall on my truck,took it in and they had to order the parts,which took over a year to get the part in. Once it finally was installed all good to go. Disappointed it took over a year to get a recalled the parts,which took over a year to get the part in. Once it finally was installed all good to go. Disappointed it took over a year to get a recalled part in and installed. More

Three weeks to get an appointment. Another week and I had to leave messages to find out the status of my vehicle. Only to be told. Parts were ordered and no rental vehicle available. Another week and I had to leave messages to find out the status of my vehicle. Only to be told. Parts were ordered and no rental vehicle available. Why am I paying for a service I don’t get? Still another week before I get a call to pick up my vehicle More

Love getting service done here! Never wait long, and the staff is kind and informative! Never wait long, and the staff is kind and informative! More

William steinlage was amazing through the whole process of allocation and finally pickup of my new 25 corvette Eray. I would highly recommend him to anyone, superb customer service and awesome communicati of allocation and finally pickup of my new 25 corvette Eray. I would highly recommend him to anyone, superb customer service and awesome communication along the whole way. Finance manager was also great, very timely, and detailed. Great team overall at Jim butler Chevrolet. More

Very good service. They were so friendly and helped us so much. I will always go there to buy my vehicles They were so friendly and helped us so much. I will always go there to buy my vehicles More

This has been the most frustrating experience ever. My vehicle has been to the shop THREE times for the same issue, and I am concerned about the vehicle issue continuing after warranty and the response My vehicle has been to the shop THREE times for the same issue, and I am concerned about the vehicle issue continuing after warranty and the response is get an extended warranty. I am going to look into lemon lawyers because no one seems to care. Today I called from 9AM to 4PM about my loaner with no answer yet! Communication is terrible. More