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Jim Bone Kia

Santa Rosa, CA

Overview
Reviews
Vehicles
4.5
224 Reviews
We have a strong and committed sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory online request more information about vehicles set up a test drive or inquire about financing! If you don't see what you are looking for send us an email. We will let you know when vehicles arrive that match your search! If you would rather discuss your options with our friendly sales staff just give us a call at 707-888-260-2803 or better yetcome visit us at 1255 Santa Rosa Ave. Santa Rosa CA. 95404 on the Original Automobile Row!
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1255 Santa Rosa Ave

Santa Rosa, CA

95404

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Showing 224 reviews

February 20, 2026

The service was good, I got new tires and my recall all checked out! The only thing is they forgot to put on my tire air caps so I need to go back. But overall everyone there was super friendly! More

by Kristie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maria
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Feb 22, 2026 -

Jim Bone Kia responded

Thank you, Kristie, for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

February 20, 2026

Working with Andrew during my car search was what really sold me on my Niro. He was patient and kind during a really challenging time for me. I would recommend seeking him out of you are looking for an amaz More

by Catt
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Andrew
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Feb 20, 2026 -

Jim Bone Kia responded

It's great our team helped you find your new Kia Niro when you needed patience and kindness. We appreciate your willingness to recommend us. Enjoy every mile in your Niro and feel free to reach out if you need anything.

February 17, 2026

I was able to make an appointment on Friday afternoon, bring my car in Saturday and have it all wrapped up within an hour and a half. More

by Joe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maria
Report | Print
Feb 17, 2026 -

Jim Bone Kia responded

It’s wonderful your Kia service appointment went smoothly from booking on Friday to completion by Saturday in just an hour and a half. We’re happy we could handle everything that fast and get you back on the road so promptly. Thank you for sharing your experience.

February 17, 2026

Maria is the best! Everything went smoothly and quickly too! Always helpful and great experience. Thanks! More

by MAGENTARAVEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maria
Report | Print
Feb 17, 2026 -

Jim Bone Kia responded

Thank you for sharing your experience with your Kia Niro service. We’re pleased the process was smooth and efficient and that our team could help. We look forward to welcoming you back.

February 16, 2026

Had 2 services with 1600 miles. Had terrible experiences both times. 77k car expected more More

by pwhiteaz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Department
Report | Print
Feb 19, 2026 -

Jim Bone Kia responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you, and we will reach out. We'd love to get to the bottom of this and turn things around for you.

Feb 19, 2026 -

Jim Bone Kia responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you, and we will reach out. We'd love to get to the bottom of this and turn things around for you.

February 15, 2026

Staff very personable but the credit card fee seemed to be unusual and wrong for car service business. It should be considered a part of the cost of having a business. More

by BIKEDUDE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Can’t remember
Report | Print
Feb 19, 2026 -

Jim Bone Kia responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

Feb 19, 2026 -

Jim Bone Kia responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

February 12, 2026

I’ve had a frustrating experience with conflicting responses as to whether or not a dent in my car is eligible for coverage from the Lease Insurance I took out. Weeks have passed with no resolution. More

by Makeba
Service Price Transparency
Service Time
Recommend Dealer
No
Employees Worked With
Jose in Finance and Nicole in Service.
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Feb 15, 2026 -

Jim Bone Kia responded

Thank you for providing this feedback, and we apologize for not providing you with a better experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

Feb 15, 2026 -

Jim Bone Kia responded

Thank you for providing this feedback, and we apologize for not providing you with a better experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

February 12, 2026

Everything went well. My only issue was that the maintenance reminder was not reset nor was a sticker placed in my windshield More

by JSTRICKLAND1959
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't remember
Report | Print
Feb 12, 2026 -

Jim Bone Kia responded

Thank you for choosing Jim Bone Kia. Your feedback and rating mean a lot to us. Please don't hesitate to reach out if you need any further assistance!

February 12, 2026

Truly grateful for the extra service provided to work my Kia Niro into the schedule to determine that a strong sharp chemical odor substance leaking from the Niro was the synthetic oil. The cause of the lea More

by FLYINGMAN734
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alohi Warner
Report | Print
Feb 12, 2026 -

Jim Bone Kia responded

We’re glad we could fit your Kia Niro in on short notice to identify the odor and determine it was synthetic oil causing the leak. It’s rewarding to hear the repair was swift and your vehicle returned ahead of schedule. Thank you for recognizing the technician’s efforts in fixing the leak and cleaning the affected parts.

February 11, 2026

They were fabulous getting my car serviced even though I was late for my appointment time. Very efficient and accommodating. More

by Katsieg45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't remember
Report | Print
Feb 11, 2026 -

Jim Bone Kia responded

Thank you for letting us know how we did. Our team is glad we could accommodate your late arrival and efficiently service your Kia EV6.

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