Jim Bass Ford Inc.

I'm extremely frustrated! I purchased my 2020 Lincoln Navigator from Jim Bass Cars and Trucks on February 26, 2024. It only had 28,000 miles. Since then, it has been serviced I purchased my 2020 Lincoln Navigator from Jim Bass Cars and Trucks on February 26, 2024. It only had 28,000 miles. Since then, it has been serviced at both Jim Bass and Rogers Lincoln six times. Jim Bass even kept it for three weeks. I gave birth in August 2024, and my husband had to pick it up while I was being discharged! The same electrical problems keep occurring. My breaking point was in December when the car locked my 4 month old son inside! Lincoln has updated their app. I can now access the full service history! I’m absolutely furious to discover that the previous owner had the same electrical issue serviced FOUR times! I usually avoid buying used cars, but I thought I was making a smart choice to save money for our IVF. Instead, I feel totally taken advantage of and am now $9,000 to $10,000 upside down. That means an extra $200 to $300 each month if I decide to trade it in! I reached out to my salesman, and he recommended that I contact Lincoln to inquire about a buyback. When I spoke to the representative, she informed me that my request was denied without offering an explanation! I feel so cheated! I’ve purchased my last four vehicles from them! Rant over. Expensive lesson learned! Needless to say I won’t buy or recommend them again! More

Their policy is very disappointing. Our banker doesn’t do drafting. He did send a picture of the check written for the vehicle being purchased and even offered to bring them the check t Our banker doesn’t do drafting. He did send a picture of the check written for the vehicle being purchased and even offered to bring them the check to hold the vehicle for the buyer until they could get there. They said no. They could not take it offline or hold the car with just a picture of the check or the check in had, that there would need to be drafting instructions. If someone wanted to buy it before the purchaser could get there they would sell it. Also they did not fill the car up with gas for the purchaser. I will never set foot on the property of Jim bass ford Nissan again or go to their website. The service policy sucks. Our banker has been doing business with them since 1974 and in these last few years has had issues with them accepting checks. My son went to them last year to buy a brand new ford truck because we do like ford products and he was told come back the next morning and we’ll have the truck ready for you. He came back the next morning waited 3 hours then left and went to GMC and bought a brand new 2024 GMC sierra because ford did not produce the truck after 3 hours and being told it would be ready for him the next morning. I would go to Hyundai GMC or any another dealership but not ford. They won’t treat you right in my opinion. More

Five Stars All the Way – Worth Every Mile! I’m a die-hard Ford fan and proud Bronco owner, and while I could’ve bought my vehicle anywhere in the U.S., I chose Jim Bass Ford in San Angelo, I’m a die-hard Ford fan and proud Bronco owner, and while I could’ve bought my vehicle anywhere in the U.S., I chose Jim Bass Ford in San Angelo, TX for one reason—Robert Trevino. This is now my 4th vehicle purchased through Robert, and I wouldn’t have it any other way. Even though I live in Washington state, I call Robert every time I’m in the market because I know he’ll treat me right. He’s upfront, honest, and works hard to get me the best possible deal on the vehicle I truly want. He’s not afraid to tell me what’s realistic, and he always goes the extra mile—literally and figuratively—to make the process smooth, fair, and personal. Robert is more than just a salesman; he’s someone I trust. And that’s why I travel thousands of miles to work with him. If you're in the market for a vehicle, do yourself a favor—call Robert at Jim Bass Ford. A great man and an even better friend. Thank you, Robert! More

Very satisfied with the trade in amount they offered and salesman was very knowledgeable this will not be the last time I trade with Jim Bass salesman was very knowledgeable this will not be the last time I trade with Jim Bass More

Robert Trevino was Accommodating and helpful …he answered every question and offered his professional advice… every question and offered his professional advice… More

Sean and Candy were easy to work with. The entire process was seamless. They actually listened to my needs and requests and did what was best for me. The entire process was seamless. They actually listened to my needs and requests and did what was best for me. More

Very friendly, professional and considerate of my needs as a car buyer. Much better experience than the Chevrolet dealership customer care. as a car buyer. Much better experience than the Chevrolet dealership customer care. More

They had the truck and paperwork ready to go when we got there. Everyone was friendly and professional. The internet was slow that day but still wasn't too long. there. Everyone was friendly and professional. The internet was slow that day but still wasn't too long. More

Loved doing business with Ford . Robert Trevinio is the best salesman around . Called him told him what I was looking for & he delivered we’ve been buying cars from him for years !!! Robert Trevinio is the best salesman around . Called him told him what I was looking for & he delivered we’ve been buying cars from him for years !!! Thanks Robert & Ford !!! We love our truck . More

Easy to work with but not pushy. We were interested in one specific vehicle and they didn’t try to push us towards something more expensive We were interested in one specific vehicle and they didn’t try to push us towards something more expensive More