Jim Bass Ford Inc.

The folks at Jim Bass Ford have always been professional and good to deal with! and good to deal with! More

Sales person knew what he was talking about when explaining vehicles to us. Everyone was so helpful and nice explaining vehicles to us. Everyone was so helpful and nice More

Been a year still can’t fix the problem with the top of the car the car More

Trade in price was disappointing, everything else was good I didn’t want to write more good I didn’t want to write more More

The sales rep, Clint Adams was very friendly and helpful! Everyone we dealt with was friendly and very accommodating Everyone we dealt with was friendly and very accommodating More

Mike Smith is an awesome salesman and I will tell everyone about him. I've bought several trucks from Jim Bass Ford everyone about him. I've bought several trucks from Jim Bass Ford More

I will not use Johnny H the service writer again, he is not good at his job, he will not call you back and keep you updated on your truck and then is not very truthful about what is happening on it. I will not good at his job, he will not call you back and keep you updated on your truck and then is not very truthful about what is happening on it. I will only use Gabe from now on More

I'm extremely frustrated! I purchased my 2020 Lincoln Navigator from Jim Bass Cars and Trucks on February 26, 2024. It only had 28,000 miles. Since then, it has been serviced I purchased my 2020 Lincoln Navigator from Jim Bass Cars and Trucks on February 26, 2024. It only had 28,000 miles. Since then, it has been serviced at both Jim Bass and Rogers Lincoln six times. Jim Bass even kept it for three weeks. I gave birth in August 2024, and my husband had to pick it up while I was being discharged! The same electrical problems keep occurring. My breaking point was in December when the car locked my 4 month old son inside! Lincoln has updated their app. I can now access the full service history! I’m absolutely furious to discover that the previous owner had the same electrical issue serviced FOUR times! I usually avoid buying used cars, but I thought I was making a smart choice to save money for our IVF. Instead, I feel totally taken advantage of and am now $9,000 to $10,000 upside down. That means an extra $200 to $300 each month if I decide to trade it in! I reached out to my salesman, and he recommended that I contact Lincoln to inquire about a buyback. When I spoke to the representative, she informed me that my request was denied without offering an explanation! I feel so cheated! I’ve purchased my last four vehicles from them! Rant over. Expensive lesson learned! Needless to say I won’t buy or recommend them again! More

Their policy is very disappointing. Our banker doesn’t do drafting. He did send a picture of the check written for the vehicle being purchased and even offered to bring them the check t Our banker doesn’t do drafting. He did send a picture of the check written for the vehicle being purchased and even offered to bring them the check to hold the vehicle for the buyer until they could get there. They said no. They could not take it offline or hold the car with just a picture of the check or the check in had, that there would need to be drafting instructions. If someone wanted to buy it before the purchaser could get there they would sell it. Also they did not fill the car up with gas for the purchaser. I will never set foot on the property of Jim bass ford Nissan again or go to their website. The service policy sucks. Our banker has been doing business with them since 1974 and in these last few years has had issues with them accepting checks. My son went to them last year to buy a brand new ford truck because we do like ford products and he was told come back the next morning and we’ll have the truck ready for you. He came back the next morning waited 3 hours then left and went to GMC and bought a brand new 2024 GMC sierra because ford did not produce the truck after 3 hours and being told it would be ready for him the next morning. I would go to Hyundai GMC or any another dealership but not ford. They won’t treat you right in my opinion. More