Jim Bass Ford Inc.

Cody Johnson made our buying experience a breeze, Trey Jordan with after market got us all the extras we were looking for and Robert Chappa in Finance looked out for us. Thanks Jim Bass Ford. Jordan with after market got us all the extras we were looking for and Robert Chappa in Finance looked out for us. Thanks Jim Bass Ford. More

Excellent customer service. I went into the dealership knowing exactly what I wanted, and they delivered. I now own my dream truck and they helped me get there knowing exactly what I wanted, and they delivered. I now own my dream truck and they helped me get there More

Just as bad a Lithia of San Angelo I have a 2018 Ford Focus bought from Jim Bass Ford. The car has had 2 issues and both times the service department has not helped. My remote start w I have a 2018 Ford Focus bought from Jim Bass Ford. The car has had 2 issues and both times the service department has not helped. My remote start works part time. I have part of the car draging on the ground since i bought it that they told me would be removed every time I have taken it in for service and it still there. They make you wait at least a week before getting your car in.. and then when you show up the it may work that one time they are there and there is nothing they can do. Its like they get paid to not work on your car so you will go find a new one in the lot. They like to play games. I will not be buying from Jim Bass as long as the act like Lithia and not warranty the vehicles they sale. More

Excellent personal service The whole process was easy. With the coronavirus restrictions I called ahead and told them what we were interested in. Todd Parker had it waiting when The whole process was easy. With the coronavirus restrictions I called ahead and told them what we were interested in. Todd Parker had it waiting when we arrived. It was what we were looking for, the price was right and I got what I needed for my trade, Thanks to Todd, Dana, all the staff at Jim bass. Great deal. More

Unwanted Pro Package I found the exact car I wanted online and at a great price. I live 183 miles away from the dealership. I took care of the details over the phone. E I found the exact car I wanted online and at a great price. I live 183 miles away from the dealership. I took care of the details over the phone. Everyone I spoke to was extremely nice and helpful. One of the two salesmen I spoke to asked me if I was interested in purchasing a “Mazda Wrap Warranty” of which I declined. I was not asked if I wanted to purchase anything else. Over the cost of the car. I drove the thee hours to pick up the car and when I arrived everything was ready to go, all I had to do was sign the paperwork. It was the easiest car purchase I have ever made. While going over the finances, the finance manager quickly tried the pass over the “Pro Package” for $599.00 already figured into the purchase price. I asked him what that was, and he said that it included wheel locks, nitrogen in the tires, and Chrystal Fusion for the windshield. I told him that I did not ask for the “Pro Package” and was not asked if I wanted it. The finance manager asked the salesman about it and he shrugged his shoulders and never gave an answer. What was I going to do at that point, wait until they deflated the nitrogen out of the tires and refilled them with air, wait until the removed the wheel locks, wait while they removed the Chrystal Fusion from the windshield, wait until they changed all the financing to remove the $599.00? Genuine Mazda wheel locks cost $48.00. It costs up to $180.00 to fill tries with nitrogen. That leaves $371.00. Who knows what the Chrystal Fusion cost? What would have been a great car buying experience is not so great with the “Pro Package” almost forced on me. What makes me more and more mad about this, is that I sat there and signed the papers. I should have gone home, but I drove three hours there and had to drive three hours back. I guess I should not complain, I was the one who signed the papers. More