Jerry's Mitsubishi

I went in with my boyfriend to get his Evo serviced. While waiting, we were looking around. I ended up really liking a car and test driving it. I made the mistake of buying on a whim... I didn't price a While waiting, we were looking around. I ended up really liking a car and test driving it. I made the mistake of buying on a whim... I didn't price around and bought while I was there. Knowing cars like I do, it seemed like a great deal from the way it was explained to me. I was willing to pay a bit more since I was getting a 10-year bumper to bumper warranty and free tires for life..! Or so I thought... When I went to take my car in for servicing, it was great when I got my first 2 oil changes for free (1 dealership and 1 manufacturer), but when I had to start paying for the services, they wanted to charge me $90 for a synthetic oil change! Ridiculous when I can buy the oil, filter, and do it myself for $40, right?? Wrong... I was told as long as I brought my car in for tire rotations every 3k miles, my tires would be covered up to a certain price. What they FAILED to tell me is that I have to take my vehicle there for every service and pay their jacked up rates in order to get my free rotations and for them to honor my "tires for life" deal! I couldn't believe it... I felt so swindled because even as I was signing the papers, I was told that I just had to maintain the regular services on my vehicle per manufacturer specs. I was never told it had to be done there. If you do decide to buy a vehicle from there (I highly recommend you don't), make sure that you have them knock off an additional $1k off the price and tell them to keep their "free" tire rotations and tires for life... If you can, buy from Jones Junction! Great experience there. If only they sold Mitsubishi..!!! Wherever you buy, do a LOT of research and price back and forth between dealers. Let them bid each other under the table and NEVER let them have the upper hand. Be ready to walk away and it will save you so much money... Don't get me wrong... I LOVE my car, which is a 2012 Ralliart. Service there is absolutely wonderful!!! Just that the sales team explains the agreement differently from how it's actually enforced. I tried to talk to someone about it and was always given the same story. It was the Assistant Manager in Service who actually tried to help me and make things right! If I owned a dealership, I would make him a manager. If it wasn't for him, I would have said forget it and lost the tire deal and rotations just because I felt swindled. The Sales Manager there shouldn't even have a job with his sneaky behavior and poor customer service. I got a better feel at the Mitsubishi sales dept. in Owings Mills. More

I removed defective dvd player and give it to them so they could replace or repair it. they said they would get back to me and let me know what they where going to do abought this.I have emailed my sales they could replace or repair it. they said they would get back to me and let me know what they where going to do abought this.I have emailed my salesmen tom 7 times.hey replys,keep the faith, I offerd to settle for 100.00 dollars and install a relacement myself.The least they could do is send the one I removed. More

Dave was very nice and helpful. He sold me a 2012 Lancer, and I love it thus far. He let me take it for a test drive and was knowledgeable about the car. and I love it thus far. He let me take it for a test drive and was knowledgeable about the car. More

I recently purchased a Toyota MR2 from Jerry’s Used Car department and I was very pleased with my experience. I dealt with Nate, Jimmy and Mike and they all made me feel very comfortable. I was treated as department and I was very pleased with my experience. I dealt with Nate, Jimmy and Mike and they all made me feel very comfortable. I was treated as a valued customer and they all took a personal interest in me. There were a few minor snags along the way, as can be expected, but they were immediately addressed and I felt as though they were bending over backwards to make everything right as quickly as possible. This was my first purchase with Jerry’s and I’m glad I made my first stop there. More

My name is Nikki Carter I just purchase 2005 Chevrolet trailblazer the sales Consultant that I had was wonderful I would give him a 10 excellent customer services. I would definely referral to someone in trailblazer the sales Consultant that I had was wonderful I would give him a 10 excellent customer services. I would definely referral to someone in my family when purchase a new or used car from Jerry Chevrolet. Thanks Momoh for your help at Jerry Chevrolet it was a great experience .Thanks again Carter Family More

My experience at Jerry's was wonderful. Beginning with Charles who responded to my I online request. Very attentive and pleasant and informative. My salesman Bob Micelli was informed of all my needs an Charles who responded to my I online request. Very attentive and pleasant and informative. My salesman Bob Micelli was informed of all my needs and wants and was ready when I arrived. Bob was very down to earth and very straight forward. He knew so much about the vehicle I was interested in I was pleasantly surprised. Bob was able to locate the exact vehicle that I was interested in even though it was not originally on the lot. The price was EXACTLY what I planned to spend with no fast talk nor mind-games. I totally would consult with Bob again and plan to refer my daughters when purchasing their new vehicles. We have a history of Mitsubishi's in our family and have been very happy and satisfied. Thank you Charles and especially Bob--I am very satisfied!! Rochelle Arrington Mitsubishi Lancer Owner :) More

I saw a car online so i came into to test drive it. after walking around and not seeing anyone to help me we went in. The manager at the desk was seeing if he could find someone to help us. He asked the one walking around and not seeing anyone to help me we went in. The manager at the desk was seeing if he could find someone to help us. He asked the one guy who got an attitude because he was helping someone. The manager said sorry he couldnt see over the truck in front of him. then he asked someone else nope and someone else. finally someone said they would help us. Honestly i cant see how anyone had a good experience here at all. So i tell him what car we came for he goes and gets the keys and they didnt work so then he tries to tell us this isnt the car i came for. ummmm yes it is, longgggg story short he couldnt find the keys so i could even test drive it. so what ever lets go in and talk about price for when you do find the keys. the whole time my husband and i got like a attitude. i wanted to know about all warrenties so some guy comes over and says we would have to go over to the store on the right to sit down and talk about it. well shouldnt this be in all one place and shouldnt we figure which one we want to get figured. how are you going to give me payments when nothing is added in. and i still dont understand why there is a 1200.00 inspection added on to it. how about i take it to any other shop and get one for 60.00 and bring it back and save 1140.00. i dont except a dealer to wine and dine me to buy for them but some respect and caring wouldnt hurt at all. More

I purchased a used vehicle from Jerrys Mitsubishi last week and I have to say this was the most unprofessional, unorganized dealership I have ever walked into and will not be back. After waiting a week f week and I have to say this was the most unprofessional, unorganized dealership I have ever walked into and will not be back. After waiting a week for a vehicle to be inspected the issues were still not dealt with. I had to wait another 2 days for tires to be replaced (not with the brand I was told would be replaced) then I had to wait another day for inspection and when I picked up the vehicle I had to wait again after I signed the paperwork for the radio code to be resolved that was mentioned 4 days prior to picking up the vehicle. I was told everything was ready and to pick up the truck. These were all issues that I stated I wanted fixed, but nothing was addressed. Then I got to deal with the finance personal (a man) who I wouldn’t ever let deal with customers in any business situation. If I asked a question about what I was signing he would give a smart comment or answer in a demeaning manner as if I was stupid for asking. He didn’t want to deal with anything/anyone, just wanted papers signed and to push me out the door, no questions asked. I called the managers 3 times and spoke to Nate about the issue thinking this would be resolved. NOPE he never called me back and I had to continue to hunt him down to resolve this. This place should be avoided no matter what the deal looks like, they suck and even Jerrys Cheverolet staff agreed with me and spoke nothing good of the used lot saying Jerrys Mitsubishi doesn't want to fix any issues that come up and its hard to get them to pay for there repairs. Several problems with Jerrys Mitsubishi from the time I walked in the used lot I was left waiting and frustrated. This place suckes, STAY AWAY More

After several bad experiences with dealers during my search for a used truck, Jerry's was a refreshing example of how to run a quality car dealership. I traveled from Arlington to Baltimore in response search for a used truck, Jerry's was a refreshing example of how to run a quality car dealership. I traveled from Arlington to Baltimore in response to an ad, and and it was well worth it. Initially, I simply couldn't afford the terms of the finance package they pursued, but my salesman Kris and his managers didn't give up: they tracked down a lender in Arlington that beat both my credit unions in terms, and put the vehicle's monthly payments in price range I could afford. They were patient while I made multiple phone calls to my insurance company to tie up loose ends, and then completed the paperwork and had me in my truck quickly. At no point did I feel pressured to buy, or feel like anybody wasn't being straightforward with me. They told me the sticker price for my vehicle was a great buy, but that they really couldn't go any lower; I independently confirmed (thank you, Droid Incredible), that indeed the sticker price was significantly below KBB value, and my own prior research squared with their position. So instead, they turned their efforts to getting me the lowest possible finance rate and appropriate term. There were no hidden fees or gimmicks, and the vehicle is in great condition. Kris was personable, and I felt I could trust him. I recommend Jerry's- and Kris- to anybody looking for a hassle-free and honest car buying experience. More

My name is Christopher. I recently purchased a 2011 Mitsubishi Outlander Sport. The car has been great but my experience with your dealership has been awful!!! I am sending you this to make you aware Mitsubishi Outlander Sport. The car has been great but my experience with your dealership has been awful!!! I am sending you this to make you aware that the LACK of customer service I received has turned me off to Jerry's. I will NOT be attending the dinner and most certainly will NOT buy another car from Jerry's. Before buying the 2011 Outlander Sport our family has purchased 7 cars since 2002. We are good customers and all I ask is that I am treated with respect and the same level of customer service that I give to my own customers! I am an insurance agent and would never dream of being as rude as your staff last Friday evening, 7/15/2011. This is what happened: I scheduled an appointment for my 7000 mile service on Thursday, 7/14/2011. When I initially called I am told I am not in the system.....? This is odd because I had already been in for my 3500 mile service and gave the service department all of my info. I was told it was not a big deal they would take care of it when they did the service. I dropped off my car early Friday morning and got a ride to work from my boss. I received a call around 10am notifying me that the car was ready. I told him I was going to have my boss take me there after work to pick it up. I was about to leave that afternoon and it was 5:25pm. I told my boss to wait because I wanted to call Jerry's because I thought they closed at 6pm and if that was the case I was going to make arrangements to leave the key with a salesperson until I got there. I called the number on your website, 877-455-9164, and spoke to a woman who told me "Oh no they close at 7pm".......I told her my situation and said I wanted to be sure this was correct. She put me on hold came back and said "Yes, 7pm is when they close, you'll be fine." Now I also went on your website and under hours & map it clearly states M - F 7am -7pm. Today, 7/19/2011, I went on before sending this email and it still has the same info. So at this point I say no worries and we leave work heading to the dealership. I get there at 6:30pm and since my boss was in a hurry to make an appointment I told him to just go that I would be fine. I go to the sales desk at the Mitsubishi showroom and spoke to Paul. I tell Paul who I am I get a look like I am an idiot. I explain that I spoke to the person at the service number and she told me they were open till 7pm. He says "they work at the Chevy side and are not familiar with our hours we close at 6pm." I than explained that it also states 7pm on the Jerry's website. To that I get "Really, our website, well service now closes at 6pm." He said let me see if the key is in the back. He leaves for a few minutes comes over very unapologetic and says "Sorry it is not here and there is really nothing I can do" I said my ride has left and I need to get home what can we do.......I am thinking I can at least get a rental car until tomorrow.....I get told "You got a cell phone, right?" I said yes, than get told "Well call somebody to help you" WHAT!?! Who says that to a customer! Especially in a situation where clearly Jerry's has made a change in hours and there is some confusion about it. I am a pretty civil guy, all I needed to hear was "Look we made a mistake, we'll give you a rental to get home and you can come back tomorrow to get your car." That is it! If that is what I am told I am good to go, instead I get "you got a phone....go call somebody"??????? Unacceptable, period. Than I do storm out.......clearly upset and while I am making a few calls hoping I can get help, no one comes out......There was another opportunity to at least say "Hey I am sorry about this........Can you give me an opportunity to make this right.........NOTHING!!! So needless to say I did not have anyone that was immediately available so I walked all the way to a friends house at Doncaster village apartments (a good 3 miles away) who thankfully was home and was able to give me a ride to my house. So I WILL NOT be attending this or any other function Jerry's has nor will I ever spend another dime in a Jerry's dealership again! More