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Jerry’s Leesburg Chevrolet
Leesburg, VA
241 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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241 Reviews of Jerry’s Leesburg Chevrolet
January 24, 2017
Disappointed O THE WISE - We’d rather just chalk it up as a “live and learn” experience, but we have a responsibility to warn others not to make our mistake of ass O THE WISE - We’d rather just chalk it up as a “live and learn” experience, but we have a responsibility to warn others not to make our mistake of assuming dishonest used car salesmen are an obsolete stereotype. Unfortunately, we learned at least one is still in operation at Jerry’s in Leesburg. When we were considering the purchase (Chevy Tahoe), Harvey, very eager, was in constant contact with us. While test driving, we noticed the stereo was badly malfunctioning, but were immediately assured by Harvey it would be repaired - no worries. We could see we’d need to replace the tires (no problem), and planned for that. When we asked about the brakes, Harvey claimed “we only sell vehicles with 50% or more left on the brake pads.” We had no reason to disbelieve him about either the promise to repair the stereo or the statement about the brakes. When we arrived to pick up the vehicle and finalize the purchase, we inquired about the stereo, and Harvey, in the presence of several others, said it had been repaired. Not far down the road, the stereo malfunctioned again, and Harvey instructed us to bring it back at our earliest convenience to be corrected, which was fine with us. Shortly thereafter, the brakes began to make an awful noise, and we drove directly to a local shop (Maryland). We learned the brake pads were nearly gone (the warning tab was scraping) and had to be immediately replaced (costing us the $1,100 we had set aside for tires). We saved the pads and took them to the state police, where they were declared to have been “barely legal.” So much for the “50% or better” claim. During this time we’d been trying to arrange for the promised stereo repair, but the once eager Harvey had become impossible to reach by phone, text, or email. Weeks passed, with zero response to our many attempts. Exasperated, we called the service department, and learned no work order for the repair had ever been placed. Finally (coincidentally?) just after the 30 day warranty expired, we were miraculously able to get in touch with Harvey, who had complete amnesia about his promise to fix the stereo. He actually became adversarial. His manager told us we “should have gotten the promise in writing.” Advice (he must know Harvey well) that came too late for us, but hopefully not for you. His manager did “compromise” by offering us half toward the stereo repair, which was small consolation for the amount of time and energy it took to “resolve” this, not to mention the surprise brake repair we also had to absorb. Jerry’s “Let the competition beware” slogan might more accurately be “Let the buyer beware.” I very much hope that the other Jerry’s salespeople are honest and true. If so, I wish them well. As for Harvey, hopefully he will learn that you don’t really get ahead in life by taking advantage of people. Ultimately, the cost to him will be more than it was to us. More
by reviewer
Employees Worked With
Harvey Miles
December 23, 2016
Great Experience!! Found the car i wanted online and was contacted by Doug Holcomb. Being 4 hours away i was a little skeptical at first to make the trip up as i didn't Found the car i wanted online and was contacted by Doug Holcomb. Being 4 hours away i was a little skeptical at first to make the trip up as i didn't want to waste my time. Doug was extremely helpful every step of the way and an overall great person. Vehicle was ready for me when i arrived and looking flawless. Everyone at the dealership was great and friendly and definitely didn't make you feel like just another person being a vehicle. I highly recommend this dealership and it's a drive i wouldn't mind doing for a purchase again. Ask for Doug, he will not steer you wrong. Best car buying experience I've had so far in 20+ years buying vehicles. More
by Francis Colón
Employees Worked With
Doug Holcomb
October 25, 2016
Best service ever! My sister and I both purchased cars from.here, best service we've ever had! Met with Tracey, he walked us through the entire process, followed up with My sister and I both purchased cars from.here, best service we've ever had! Met with Tracey, he walked us through the entire process, followed up with us afterwards and always gave an update along the way. More
by Amanda L Abernathy
Employees Worked With
Tracey Lambert, Silvana Hamdan
October 10, 2016
Great overall experience I recommend Jerry's Chevrolet in Leesburg. I found exactly what I was looking for and at a fair price. Ask for Mike McCauley - he is friendly, court I recommend Jerry's Chevrolet in Leesburg. I found exactly what I was looking for and at a fair price. Ask for Mike McCauley - he is friendly, courteous, professional and knowledgeable. The entire team is terrific. They are respectful , gracious and very generous with their time - even after the purchase has been completed. Tom Miller, Mike Goode, Silvana Hamdan & Mike McCauley made this a great overall experience. I will certainly come here first when shopping for another vehicle. More
by Christian Kassis
Employees Worked With
Mike McCauley, Silvana Hamdan, Mike Goode, Marcus DeSouza
September 07, 2016
Great teamwork We have been in the market for a new suburban for a while but have had bad experiences at other dealerships. We then found our way to Jerry's and Mik We have been in the market for a new suburban for a while but have had bad experiences at other dealerships. We then found our way to Jerry's and Mike McCauley. Mike took the time to review everything and found us a better deal than we could find anywhere else. Not only did we end up with the suburban we were looking for but he was able to help us find a safer, cheaper alternative cars for our daughters at school. Excellent work between Mike and Jay and the whole team getting a deal structured. Couldn't be happier. Will go back there first in the future. More
by Gleszczak5
Employees Worked With
Mike McCauley
May 03, 2016
Great buying experience My husband & I needed a bigger & safer SUV since having a baby. Rod helped us find the right vehicle, trade in the one we had, & helped the process mo My husband & I needed a bigger & safer SUV since having a baby. Rod helped us find the right vehicle, trade in the one we had, & helped the process move quickly. While we were in the decision making phase, Rod stayed in touch but wasn't over-bearing & was prompt in answering questions. We will definitely reach out to him again for our next purchase. More
by The Morgans
Employees Worked With
Rod Griffith
April 22, 2016
Impressive sales and service I am so happy with my new cargo van. Kurt is the best, most down to earth salesperson I met while looking to replace my work vehicle. He listened to I am so happy with my new cargo van. Kurt is the best, most down to earth salesperson I met while looking to replace my work vehicle. He listened to my concerns and found a fair deal without ever making me feel pressured. Greg made the financing and paperwork go smoothly, couldn't have been easier. Christina's honesty saved me a lot of money by bundling my ladder racks with the protective coating on my new van. I couldn't be more pleased with the product and quality of the workmanship. Also, Christina's professionalism and the way she took time to explain all my options was beyond my expectations. It was a pleasure doing business with this company. More
by D&D
Employees Worked With
Kurt, Greg Stewart, Christina Smathers
April 21, 2016
No sales pressure! Needed a vehicle for transport of clients Pkus something to get around in the snow. Rod talked with me for about 2 weeks without any pressure knowing Needed a vehicle for transport of clients Pkus something to get around in the snow. Rod talked with me for about 2 weeks without any pressure knowing my concerns. When I went in the first time we just walked and talked but nothing caught my attention. Stopped by again after work 2 weeks later and walked around again. Found exactly what I needed and I just kept going back to it. No issues with the sales office part. Colin was very nice and got numbers I liked. When I went to finance though I started to get annoyed. The Eddy was just messing up and taking longer than I planned. Colin and Rod made the leaving experience great so I was very happy going home. Service department has been great too with getting my services done without extras. Thank you Rod and Colin for a calming experience in buying a car! More
by Anne78
Employees Worked With
Chris Gearity, Rod Griffith, Colin Lamb, Ashley Neece
April 21, 2016
Friendly Sales Rod was kind and friendly. No pressure sales at all. Rod listens and makes you feel comfortable with everything needed with buying a car from beginnin Rod was kind and friendly. No pressure sales at all. Rod listens and makes you feel comfortable with everything needed with buying a car from beginning to end. More
by Q128
Employees Worked With
Rod Griffith, Colin Lamb
April 08, 2016
Mom car success! What a wonderful experience my husband and I had when shopping for my first mom car! We went into the dealership with one car in mind and ended up le What a wonderful experience my husband and I had when shopping for my first mom car! We went into the dealership with one car in mind and ended up leaving with it that day with the help of Rod G! I would highly recommend purchasing your next vehicle through Rod! More
by ATWilson
Employees Worked With
Rod Griffith
