Jerry Ulm Chrysler Dodge Jeep Ram - Service Center

A.C. Repair I purchased my 2014 RAM Longhorn in December of 2016. It was Certified Preowned. What A joke. Navigation went out 2 months after (vehicle phone needs I purchased my 2014 RAM Longhorn in December of 2016. It was Certified Preowned. What A joke. Navigation went out 2 months after (vehicle phone needs service), touchscreen doesn't come on (intermittently), and lastly at 73k miles my A.C. goes out. Is this how cars are made now? I take the car in for it to be looked at, and after some negotiation spent $1500 for the repair. Yesterday, while at a meeting with one of my coworkers, he mentioned the same thing happened to his NEW RAM at 40k miles. He only paid $500 for the repair, at the dealership. AFTER he made a stink about it. Maybe I should have. More

Easy place to work with They are very pleasant to work with and are respectful of my time. Very thorough in handling the problem with my vehicle even when it is a complicated They are very pleasant to work with and are respectful of my time. Very thorough in handling the problem with my vehicle even when it is a complicated one they don’t see very often. More

Dodge Family I took my car here becauses it still under warranty. I received good customer service even though it took almost 2 days to here back from them. I took my car here becauses it still under warranty. I received good customer service even though it took almost 2 days to here back from them. More

Quick and easy Alex rocks. Took the time to walk me through the process and communicated to me as it progressed. Very trustworthy and easy to deal with. Alex rocks. Took the time to walk me through the process and communicated to me as it progressed. Very trustworthy and easy to deal with. More

Excellent customer service! Everything was good. Only suggestion would be to drop off car and come back when it’s ready. My service took a little longer than expected. Everything was good. Only suggestion would be to drop off car and come back when it’s ready. My service took a little longer than expected. More

Patient and honest Alex was very patient with me when I asked for an explanation of the costs and how my discount (i.e., coupon) affected the costs. He was easy to speak Alex was very patient with me when I asked for an explanation of the costs and how my discount (i.e., coupon) affected the costs. He was easy to speak with, courteous, and sociable. I will take my Jeep back to Jerry Ulm. More

Grille replacement Able to walk in with quick turnaround time. Also extremely helpful with questions and recommendations for future enhancements. Gave a couple of bookle Able to walk in with quick turnaround time. Also extremely helpful with questions and recommendations for future enhancements. Gave a couple of booklets as well to help. More

Good and fast work on my car Carlos was attentive to my needs got me the part that was needed to fix the car and got it fixed in a timely matter. Carlos was attentive to my needs got me the part that was needed to fix the car and got it fixed in a timely matter. More

Tian Cummings is the best service nanager I have been having my Jeep serviced at Ulm since l bought it there. Brian Cummings has been the service manager. He is the best by far. I have been having my Jeep serviced at Ulm since l bought it there. Brian Cummings has been the service manager. He is the best by far. More

Fair, honest, and thorough Alex Perez took care of my wife’s Jeep after we had some issues. He diagnosed the issue and took care of it quickly. He also followed up afterward to Alex Perez took care of my wife’s Jeep after we had some issues. He diagnosed the issue and took care of it quickly. He also followed up afterward to ensure that the issue was resolved to our satisfaction. Excellent customer service and mechanics are courteous and knowledgeable. Would definitely go back. More