Jerry Ulm Chrysler Dodge Jeep Ram - Service Center

Didn’t change oil when paid to do so. Took my ram 2500 diesel in for matinance on sep. 17 2018. It needed oil change, fuel filters change and tire rotation also alignment. They called next Took my ram 2500 diesel in for matinance on sep. 17 2018. It needed oil change, fuel filters change and tire rotation also alignment. They called next morning said it was ready. They pull the truck around, I always check oil level whenever I get oil changed before I leave the lot, I pulled the dip stick the oil is as black as can be, never changed the oil and charged me for it, manager came out after 10 minutes and said so I hear u think we didn’t change your oil I said no I dont it’s black. He said we will change it again and you can watch and I want you to pull the dip stick when we are finished you’ll see it’s black because it’s a diesel that’s how they are, which is not true. So they change it “again” as I’m watching you can seee the oil coming out is black it wasn’t new oil they never changed it. When it was done and pulled it around, I check the dip stick it’s new fresh gold oil on the stick. Who knows if they changed my fuel filters no way of tellingassuming they just rest the computer. Also I told them I wanted a two wheel alignment not 4 they truck has a solid axle doesn’t really need to be adjusted. They charged me 139$ instead for 4wheelalignment instead of the 89$ 2 wheel alignment I specially asked for. They can’t be trusted, I will never take my truck to JERRY ULM AGAIN!! and I will not recommend anyone to do so as well. More

when it rains it pours but then there’s the rainbow two Cars with not small problems within 10 days....not good. But what is good is my trust in our service advisor, Carlos Batista. He is the ultimate two Cars with not small problems within 10 days....not good. But what is good is my trust in our service advisor, Carlos Batista. He is the ultimate professional with a wonderful way about him. He made sure to get our problems diagnosed, presented the bad news with compassion and got the issues repaired promptly, keeping me informed. I feel confident in bringing our cars to Jerry Ulm. A very trustworthy dealership in my humble opinion. We’ve been loyal customers for years now. More

Great dealership! Jerry Ulm dealership always does a great job with all my vehicle repairs and services. They are open at convenient times and have fair pricing. Jen is Jerry Ulm dealership always does a great job with all my vehicle repairs and services. They are open at convenient times and have fair pricing. Jen is the best at taking care of my service needs. Thank you very much for being here for us when we need it! More

Great! Very helpful. Made sure I was taken care of abd have me a ride to abd from school. Very nice abd courteous. Keep coming back Very helpful. Made sure I was taken care of abd have me a ride to abd from school. Very nice abd courteous. Keep coming back More

lift kit Great support from the parts and express service department: patient, knowledgable, good communication skills, and fair assessments. I am going to re Great support from the parts and express service department: patient, knowledgable, good communication skills, and fair assessments. I am going to return to add on more Jeep modifications. More

Great Guy name is Richard but ain’t see his name.He was very helpful great attitude and customer service fantastic . I would come back anytime long as servi Guy name is Richard but ain’t see his name.He was very helpful great attitude and customer service fantastic . I would come back anytime long as service is great like today was thank u More

Angelo was more than accommodating I had an issue with mistakes that were made from a previous visit. I brought them too the service managers attention, where I was expecting to meet re I had an issue with mistakes that were made from a previous visit. I brought them too the service managers attention, where I was expecting to meet resistance. On the contrary Angelo handled everything and even offered me lunch. This has restored my faith in dealerships. TWO THUMBS UP More

Fast Oil Change ! Ask for Jen ! Great experience! Didn’t wait too long and the price for oil change, tire rotation and balance was not too bad at all ! Will definitely return soon to Great experience! Didn’t wait too long and the price for oil change, tire rotation and balance was not too bad at all ! Will definitely return soon to use the coupon they gave me ! More

Very helpful and accommodating Brian Cummings is service is very efficient. He takes excellent care of me and my family with our vehicles. I highly recommend this service department Brian Cummings is service is very efficient. He takes excellent care of me and my family with our vehicles. I highly recommend this service department! More

Brakes Tracy was amazing and communicated well with me throughout the process. And that is all I have to say about that. Thank you very much Tracy was amazing and communicated well with me throughout the process. And that is all I have to say about that. Thank you very much More