Jerry Ulm Chrysler Dodge Jeep Ram - Service Center

I drive past other Jeep dealers to come to Jerry Ulm. Alex and the gang are always great. Alex and the gang are always great. More

Upon arrival service was fast and efficient. Enjoyed having area to relax and have breakfast. Made time go by faster Enjoyed having area to relax and have breakfast. Made time go by faster More

Great It was Great Call if you need more than that send me a secretary me a secretary More

Great John was great. He is always do helpful. The dealership is well maintained and managed He is always do helpful. The dealership is well maintained and managed More

I always have an awesome experience at dealership. Jeff in the service department always takes care of me. Very professional !! This is the only place I take my truck Jeff in the service department always takes care of me. Very professional !! This is the only place I take my truck More

The dealership is great. I have both my Jeeps serviced there I plan on having service there for the life of my Jeeps. Which in Jeep years is a long time I have both my Jeeps serviced there I plan on having service there for the life of my Jeeps. Which in Jeep years is a long time More

I have purchased and have referred friends that have purchased various vehicles. The main reason that I chose them is because of their service departments outstanding customer service. Jerry Ulm use t purchased various vehicles. The main reason that I chose them is because of their service departments outstanding customer service. Jerry Ulm use to have the BEST Service department in the business! Unfortunately, that now is not the case. I have been trying to schedule my friends Jeep, that came in from out of town for some warranty work since Tuesday (5.9.2023). I called several times but couldn't get anyone on the phone... So I drove down in person to speak with a service rep. I eventually had to speak with the service manager to get an appoint by Friday or Saturday. We dropped the car off Thursday night and was the first in line at the service bay. I followed up Friday evening and they said they would call me back shortly with an update but they never did call me back. I called again on Saturday morning (5.13.2023) and it took over 20 minutes to get a hold of someone... I explained my dissatisfaction with having to call several times and the excessive amount of time that it took to get through. They told me that the service manager dropped the ball and the car would not be seen until at least Monday (5.15.2023). I explained the situation again that we need the Jeep diagnosed by Saturday because me friend had to drive back home Sunday morning. The CSR stated if you don't like my service then come and pick up your vehicle... I tried to reason with him but unfortunately they showed me that they were in charge and were not going to help me out! So the moral of the story is do not count on Jerry Ulm to follow through in a timely many with any future service or warranty work even after they sold you the vehicle and the extended warranty... Try to find another dealership that appreciates its' customer, has integrity, and does what they say they are going to do! More

Sales is solid. ..Sercice is to hard to work with. Sometimes you just want to call and make an appointment. Online is fine for a simple oil change etc. ..Sercice is to hard to work with. Sometimes you just want to call and make an appointment. Online is fine for a simple oil change etc. More

2nd time working with Sheldon. He is very good. Not pushy but incredibly helpful. Sheldon is very good about checking up with me on a regular basis. He is very good. Not pushy but incredibly helpful. Sheldon is very good about checking up with me on a regular basis. More