Jerry Ulm Chrysler Dodge Jeep Ram - Service Center

Poor services all across. Had to bring my truck for a recall, and after waiting 4 hours (the recall letter mentioned 20 minutes of estimated waiting time) I received my car wi Had to bring my truck for a recall, and after waiting 4 hours (the recall letter mentioned 20 minutes of estimated waiting time) I received my car with thrash inside the cup holders. I do not recommend this place. More

The service was very helpful and I enjoyed my time there. They kept me informed and did a wonderful job. They kept me informed and did a wonderful job. More

They Rocked for Me! I recently had the pleasure of experiencing the top-notch services provided by Jery Ulm Body Shop. I am impressed by the exceptional quality of I recently had the pleasure of experiencing the top-notch services provided by Jery Ulm Body Shop. I am impressed by the exceptional quality of their automotive repair services from start to finish. The team’s commitment to excellence and dedication was unbelievable. The friendly and knowledgeable staff took time to listen to my concerns and their genuine interest in addressing my car's issues put me at ease right away. The repair process itself was a testament to their skill and dedication. The attention to detail was nothing short of impressive. The emphasis they place on quality ensures that repairs are not just temporary fixes but long-lasting solutions. Communication throughout the process was outstanding. I received regular updates on the status of the repairs, which kept me in the loop and reassured me that my vehicle was in capable hands. The level of honesty and professionalism is rare and greatly appreciated. In conclusion, I cannot speak highly enough of the Jerry Ulm Team and their exceptional automotive repair services. If you're looking for a body shop that goes above and beyond this is the place to go. More

2018 Dodge Ram 1500 Rebel On July 27, the back of my truck was setting low. I started the vehicle, and the dashboard displayed a message needing immediate service on the suspension. I lowered the truck truck was setting low. I started the vehicle, and the dashboard displayed a message needing immediate service on the suspension. I lowered the truck to entry level, reset it and then raised it back up to third position. This happened several times. I called Jerry Ulm Chrysler Dodge Jeep Ram (2966 N Dale Mabry Hwy, Tampa, FL 33607) to get an appointment for my truck to be serviced. My appointment was scheduled for July 28 at 10:30am. On 7/28/2023, I brought the truck there at 9:30am and gave my keys to Jeff Slone, my service advisor. I requested he keep me updated on the status, as this is my primary work truck. He tagged it with ***** ticket on the key. Later that day, at 4:38pm, I called Jeff to check on the status of the truck. With no answer, I left a voice mail. I called again at 5:55pm and was put through to Jeff’s phone and I left another voicemail. On 7/29/2023, I received a text that the vehicle still had not made it to the Tech and it probably wouldn’t until Monday. I let Jeff know the RAM is my primary vehicle and being down a vehicle and having to use my wife’s Dodge Durango for this long was unacceptable. Obviously, there was no contact on 7/30/2023 since the service department was closed. On 7/31/2023, I called several times and left voicemails with no response. On 8/1/2023, since I was not reaching anyone by calling, I sent a text at 9:55am asking for an update. At 10:50am, I received a text reply that it still had not made it to the Tech, but that I would be provided an answer that day. I immediately called and asked to speak to the General Manager and was placed on hold. After 20 minutes, I heard an automated message and was hung up on. After being unable to reach the General Manager and no update on the status of my truck, I texted Jeff at 11:07am that I would be coming to get it. Jeff responded I could come any time before 6:45pm. I arrived at Jerry Ulm Dodge at 5:30pm and was informed they would bring the truck out. After my wife and I waited for over 30 minutes, my truck was finally brought to me with the statement that they couldn’t find it. After a brief discussion that it was lost because the Tech had just started to look at it, I left. I must wonder if the main problem with Jerry Ulm Chrysler Dodge Jeep Ram is with scheduling appointments and taking vehicles that they are not going to even look at it for several days or was it that my vehicle has Mopar Vehicle Protection with lifetime warranty, making it not important. Neither is acceptable. I have owned many Dodge vehicles, including the two newer ones my wife and I currently drive, but this is the first time I have ever had to deal with an unfortunate situation like this. And my truck is still broken. More

Mr.Brian is a great customer it’s very nice and helpful great sales man good customer and knows everything about cars and engine of ask about the cars great sales man good customer and knows everything about cars and engine of ask about the cars More

They completed all my requirements They finished the work in a good time, Amazing, kind in a good time, Amazing, kind More

I drive past other Jeep dealers to come to Jerry Ulm. Alex and the gang are always great. Alex and the gang are always great. More

William was knowledgeable and very helpful and got in in and out in record time and out in record time More

Elias is the best Every time I go there I use the same service manager, Mr. Elias he is the best service manager, Mr. Elias he is the best More

Upon arrival service was fast and efficient. Enjoyed having area to relax and have breakfast. Made time go by faster Enjoyed having area to relax and have breakfast. Made time go by faster More