Jerry Ulm Chrysler Dodge Jeep Ram - Service Center

2018 Dodge Ram 1500 Rebel On July 27, the back of my truck was setting low. I started the vehicle, and the dashboard displayed a message needing immediate service on the suspension. I lowered the truck truck was setting low. I started the vehicle, and the dashboard displayed a message needing immediate service on the suspension. I lowered the truck to entry level, reset it and then raised it back up to third position. This happened several times. I called Jerry Ulm Chrysler Dodge Jeep Ram (2966 N Dale Mabry Hwy, Tampa, FL 33607) to get an appointment for my truck to be serviced. My appointment was scheduled for July 28 at 10:30am. On 7/28/2023, I brought the truck there at 9:30am and gave my keys to Jeff Slone, my service advisor. I requested he keep me updated on the status, as this is my primary work truck. He tagged it with ***** ticket on the key. Later that day, at 4:38pm, I called Jeff to check on the status of the truck. With no answer, I left a voice mail. I called again at 5:55pm and was put through to Jeff’s phone and I left another voicemail. On 7/29/2023, I received a text that the vehicle still had not made it to the Tech and it probably wouldn’t until Monday. I let Jeff know the RAM is my primary vehicle and being down a vehicle and having to use my wife’s Dodge Durango for this long was unacceptable. Obviously, there was no contact on 7/30/2023 since the service department was closed. On 7/31/2023, I called several times and left voicemails with no response. On 8/1/2023, since I was not reaching anyone by calling, I sent a text at 9:55am asking for an update. At 10:50am, I received a text reply that it still had not made it to the Tech, but that I would be provided an answer that day. I immediately called and asked to speak to the General Manager and was placed on hold. After 20 minutes, I heard an automated message and was hung up on. After being unable to reach the General Manager and no update on the status of my truck, I texted Jeff at 11:07am that I would be coming to get it. Jeff responded I could come any time before 6:45pm. I arrived at Jerry Ulm Dodge at 5:30pm and was informed they would bring the truck out. After my wife and I waited for over 30 minutes, my truck was finally brought to me with the statement that they couldn’t find it. After a brief discussion that it was lost because the Tech had just started to look at it, I left. I must wonder if the main problem with Jerry Ulm Chrysler Dodge Jeep Ram is with scheduling appointments and taking vehicles that they are not going to even look at it for several days or was it that my vehicle has Mopar Vehicle Protection with lifetime warranty, making it not important. Neither is acceptable. I have owned many Dodge vehicles, including the two newer ones my wife and I currently drive, but this is the first time I have ever had to deal with an unfortunate situation like this. And my truck is still broken. More

Mr.Brian is a great customer it’s very nice and helpful great sales man good customer and knows everything about cars and engine of ask about the cars great sales man good customer and knows everything about cars and engine of ask about the cars More

William was knowledgeable and very helpful and got in in and out in record time and out in record time More

Elias is the best Every time I go there I use the same service manager, Mr. Elias he is the best service manager, Mr. Elias he is the best More

They completed all my requirements They finished the work in a good time, Amazing, kind in a good time, Amazing, kind More

I drive past other Jeep dealers to come to Jerry Ulm. Alex and the gang are always great. Alex and the gang are always great. More

Upon arrival service was fast and efficient. Enjoyed having area to relax and have breakfast. Made time go by faster Enjoyed having area to relax and have breakfast. Made time go by faster More

Great It was Great Call if you need more than that send me a secretary me a secretary More

Great John was great. He is always do helpful. The dealership is well maintained and managed He is always do helpful. The dealership is well maintained and managed More

I always have an awesome experience at dealership. Jeff in the service department always takes care of me. Very professional !! This is the only place I take my truck Jeff in the service department always takes care of me. Very professional !! This is the only place I take my truck More