Jerry Ulm Chrysler Dodge Jeep Ram

Over a month ago, I purchased a Lexus GX460 from this dealership after driving more than 3 hours to see the vehicle. Upon arrival, I discovered damage that had never been disclosed beforehand. The sales dealership after driving more than 3 hours to see the vehicle. Upon arrival, I discovered damage that had never been disclosed beforehand. The sales manager acknowledged the issue and assured me that if I took the vehicle that day, they would cover the repair costs at my local body shop and reimburse me in full. Since then, it has been over a month of repeated phone calls, text messages, and follow-ups. Each time, I am told that payment has been "sent," yet no one can provide a tracking number, proof of payment, or any meaningful update. Communication has been poor, and my attempts to resolve this matter directly with the dealership have gone nowhere. I am writing this review in the hope that someone above the dealership level will become aware of this situation and help bring it to a resolution. I simply expect the dealership to honor the commitment that was made to me at the time of purchase. If this matter cannot be resolved promptly, I will have no choice but to pursue assistance through the Better Business Bureau and the State Attorney General's Office. I would much prefer to settle this directly and amicably, but after more than a month of unanswered calls and unfulfilled promises, I feel compelled to make my experience public More

The experience was pleasant. JD was great to work with, very professional. The dealership was also very pleasant to visit. Clean and welcoming. The financing manager was also ver JD was great to work with, very professional. The dealership was also very pleasant to visit. Clean and welcoming. The financing manager was also very professional. Thank you More

This is the 4th car we’ve gotten from Yohanny. Always feel he has our best interest in mind. Wouldn’t deal with anyone else. Always feel he has our best interest in mind. Wouldn’t deal with anyone else. More

Worked with us and our budget to achieve our satisfaction. AUSTEN went to bat several times for us. Sales manager also friendly and work with us. Financing manager was informative and helped us satisfaction. AUSTEN went to bat several times for us. Sales manager also friendly and work with us. Financing manager was informative and helped us make some good choices. Only knock I have is time spent. 5 hours at a dealership is trying. More

Great customer service, the outstanding mechanics, staff are great, & makes Jerry ulm dodge a world class dealership are great, & makes Jerry ulm dodge a world class dealership More

Great customer service. Ricardo, David, Derrick, and our talented finance expert did an excellent job and deserve a raise! Ricardo, David, Derrick, and our talented finance expert did an excellent job and deserve a raise! More

Sales person Austin was great. Finance was great. I was looking to trade my car and got the best deal here. Would come back. Finance was great. I was looking to trade my car and got the best deal here. Would come back. More

Moe did an excellent job. Very thorough, very attentive to what I wanted. Highly recommend!! Very thorough, very attentive to what I wanted. Highly recommend!! More

Sales person Chris Jr was good. There was some issues with the financing department that was not good There was some issues with the financing department that was not good More

Leyldell was a pleasure to work with in sales and Ali in finance was outstanding! I wasn't looking to trade my car in. But, at the end of the day, they make me a deal I couldn't refuse. This is my third c finance was outstanding! I wasn't looking to trade my car in. But, at the end of the day, they make me a deal I couldn't refuse. This is my third car I've purchased from Jerry Ulm and have always been treated great. Friendly and professional and willing to work with you to get a deal done. I also like to say that the service department is great as well. I've had my cars service there on Sundays which is a great service being open. Will keep take my car back there for service More