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Jenkins Mazda - Service Center

Ocala, FL

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60 Reviews

60 Reviews of Jenkins Mazda - Service Center

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February 25, 2025

We bought my wife a Two year old Chevy Silverado 2500 HD diesel for $50,000 we told them when we bought it that the air conditioning wasn’t working correctly they told me it was in my head that I should pus More

by Doc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steve Sullivan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Katelyn Spencer
1.0
This rating includes all reviews, with more weight given to recent reviews.
August 19, 2024

RUN TO JENKINS MAZDA service center! !! I recommend it 1000000X over and it will be my new dealership of choice! There are not enough stars that I can give Katelyn and Justin at the Je More

by Mazda3Service
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katelyn Spencer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin
October 20, 2022

I absolutely enjoyed this purchase process because of the lady I worked with. She is very knowledgeable and patient. More

by Ferriellsusan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
German Bracho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Sullivan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Katelyn Spencer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sheriff Lowe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Bly
Oct 21, 2022 -

Jenkins Mazda responded

We are happy to hear that you got exactly what you wanted out of your car-buying experience with us. We wish you safe travels in your new vehicle and look forward to seeing you again soon! We appreciate your business.

August 25, 2022

I was fraudulently sold tires with no warranty. They hid it from me and gave me zero options. When I repeatedly asked for the paperwork on the tires, Steve wrote a “warranty” on the back of a busin More

by Kayr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Steve Sullivan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Bronson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : William Smith
August 17, 2022

Brought my car in for a recall fix. The service center let the car leave the dealership after the repair with a check engine light on. There was no check light on when we dropped the c More

by Not Happy with Jenkins
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Steve Sullivan
3.0
This rating includes all reviews, with more weight given to recent reviews.
Katelyn Spencer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2022 -

Jenkins Mazda responded

Customer satisfaction is very important to us. We would like the opportunity to know how we can improve. Please contact me at 352-620-2264 Ext. 3487 Thank you, Maria Director of Customer and Community Relations

May 22, 2022

The service is always awesome ! You feel at home when you’re there. Everyone knows everyone, the environment is welcoming and I highly recommend this dealership ! More

by Ondrathomas68
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Katelyn Spencer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2022 -

Jenkins Mazda responded

Thank you so much for your kind words about your visit! We appreciate your business!

November 02, 2021

Sheriff is the best! She deserves a 10. Jenkins Mazda is so friendly and helpful. More

by ruthylucy9581
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Sullivan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Katelyn Spencer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sheriff Lowe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Moe Solgot
Dec 02, 2021 -

Jenkins Mazda responded

Thank you so much for your high rating! We appreciate your business and your review!

March 10, 2021

The absolute best service experience I have ever had a car dealership. The service advisors were professional, courteous, and went above and beyond in all phases of the repairs being made. Because of this More

by kennybrownlee44
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa and Haley were excellent
December 19, 2020

The best service ever received from e dealership. The shop Forman Steve was very friendly and professional. Great place to get honest work, thank you. More

by William B
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Sullivan
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 10, 2019

Always great service! Timely, knowledgeable and affordable service for my Mazda CX 5. Katelyn goes out of her way to be accommodating. Would recommend this service dept. h More

by JFC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Katelyn Spencer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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