Jenkins Hyundai

Excellent service. They went above and beyond to ensure everything went perfect. Their service department was also top notch. Will have all my business in the future. They went above and beyond to ensure everything went perfect. Their service department was also top notch. Will have all my business in the future. More

They were readily available to take my car for state inspection and completed the job within 30 minutes. Checked out and on my way without any issues. During my wait period they offered complimentary inspection and completed the job within 30 minutes. Checked out and on my way without any issues. During my wait period they offered complimentary drinks and snacks. Staff greeting customers waiting in a friendly and sincere manner. More

I am extremely disappointed with my recent service experience at Jenkins Subaru. I live about two hours away from the dealership, so getting there for service appointments is not easy for me. Short experience at Jenkins Subaru. I live about two hours away from the dealership, so getting there for service appointments is not easy for me. Shortly after purchasing my 2026 Subaru Crosstrek Wilderness, I scheduled a service appointment for an issue with the rear driver-side window not rolling down. When I purchased the vehicle, I also purchased the Subaru dog door protector covers, which were pre-installed before I left with the car. During the delivery walkaround, we reviewed the vehicle’s features and tested the rear passenger-side window with the protectors installed, and everything appeared to be working properly. A few weeks later, when the weather warmed up, I tried to roll down the rear driver-side window and realized it was not working. Since the protectors had been installed by the dealership, I wondered if the issue could have been related to a sensor, installation issue, or something similar, so I contacted the service department to schedule an appointment. I was unable to make the original appointment and rescheduled with the same information. Because the next available appointment was later in the day at 4:00 p.m., I called the day before to confirm that there would be enough time to properly inspect the vehicle. I explained that I would be driving two hours and did not want to make the trip if the vehicle could not actually be looked at. I was assured that there would be enough time and that they would be able to take things apart if needed to determine what was going on. When I arrived, it felt like there was no context at all regarding the issue or the previous conversations. I was immediately told they probably would not have enough time to really look at the vehicle. After waiting only about 20 minutes, I was told the rear window switch was broken, that parts would need to be ordered, and that I would be responsible for the repair. I explained again that this issue had been present since shortly after purchasing the vehicle, and instead of working through the situation with me, the blame was placed on my dog. The only reason they even knew a dog rides in the vehicle was because his seat enclosure was visible in the car. This was especially frustrating and unfair because my dog is not a large breed, has never been in the vehicle without the door protectors, and has never been on the driver’s side of the back seat because I use a half-seat enclosure on the passenger side. Blaming the dog felt like a convenient assumption rather than an honest attempt to understand the issue. To make the experience worse, I was told my oil had been changed, but my service window sticker was not updated. The staff also refused to discuss any other options or possible solutions with me. They mentioned that the vehicle was over 6,000 miles, even though it was only over by about 100 miles, and I had already explained that I live two hours away and drive approximately two hours daily for work. Overall, I felt rushed, dismissed, and treated as though my concerns did not matter. I made the trip after being assured that the vehicle would be properly inspected, only to leave feeling like the issue was brushed aside and unfairly blamed on me. This was a very poor experience, and based on how this was handled, I would not purchase another Subaru from this dealership. More

Fast and great job. Everyone is always so friendly and helpful every time I've been there Everyone is always so friendly and helpful every time I've been there More

Got right in and was taken care of easily. they stated I needed a alignment, but i had just got car aligned in August during a trip,. I refused the alignment and they didn't seem too thrille they stated I needed a alignment, but i had just got car aligned in August during a trip,. I refused the alignment and they didn't seem too thrilled about that. But, I really didn't feel it needed it again that soon. But overall, great service. More

Excellent service at Jenkins Subaru as always. Communication, wait times, quality of work all excellent Communication, wait times, quality of work all excellent More

They do Good job very courteous and Professional on what they Do. Have no issues on the job they are doing they Do. Have no issues on the job they are doing More

Everyone was very helpful and nice. Did my oil change and tire rotation very quickly and I appreciated them doing it even though I didnt have an appointment. Did my oil change and tire rotation very quickly and I appreciated them doing it even though I didnt have an appointment. More

The Express Service was very fast and efficient. The staff were very friendly and the waiting area was very clean! The staff were very friendly and the waiting area was very clean! More

Always happy with service provided. Staff conducted a thorough inspection and advised me of any relevant issues. Staff conducted a thorough inspection and advised me of any relevant issues. More