Jeff Wyler Florence Buick GMC

One of the most unethical Dealerships we have ever dealt with and based on our service experiences, they have a total disregard for the customer. There were two separate events that were horrible the last o with and based on our service experiences, they have a total disregard for the customer. There were two separate events that were horrible the last one being when my wife took our Buick in for powertrain warranty service and they said the part was covered but the work to replace it was not (totally different than the stated GM Warranty). That extra work would cost us $1,922.00! They treated my wife horribly (assume because she is a woman) and we argued back and forth for three weeks which left us without a vehicle. Finally, we took it to another dealership who, covered 100% by warranty, had it repaired in less than 2 hours. Tried to speak and email leadership at Jeff Wyler numerous times with no response. We have filed an ethics complaint with GM to hopefully prevent the behavior with future customers. More

I Love y Boys! They are always in a good mood they are fast and friendly. If they are running behind someone always comes out and talks to me and tells me what is going on. The oil change package is very fast and friendly. If they are running behind someone always comes out and talks to me and tells me what is going on. The oil change package is very nice cause you pay one flat fee for all your oil changes. Just a great dealership! Go check them out and soon they will be your boys too. Candy H More

I tried for weeks to get in down the road and couldn't. My husband delivers cars here and told me to call...I called and made an appointment here and had it for the next day. The lady on the phone was so n My husband delivers cars here and told me to call...I called and made an appointment here and had it for the next day. The lady on the phone was so nice. When I got there the guy in service was super nice and helpful. They had me in and out within 45 minutes. The waiting area was very comfortable and had all the amenities. Very impressed! More

My wife is in her 7 th year of Alzheimers. I can't wait around for a long period of time because she is home by herself. On a Friday, on my way home from a doctors appointment, I stopped in and told them around for a long period of time because she is home by herself. On a Friday, on my way home from a doctors appointment, I stopped in and told them I needed an oil change and tire rotation and explained that I could not wait long. They told me to bring it back on the following Monday and they would take it right in. And true to their word they took it in and did the work as soon as i got there. Great service. Bill McKee More

First time taking my 2018 GMC in for oil change and warranty work. Truck was in and out as promised. warranty work. Truck was in and out as promised. More

When you take your vehicle in for an oil change and get a call stating they for got after you are home, well. That sucks! Then your vehicle acts stupid for days and you take it back and tell them. Your check call stating they for got after you are home, well. That sucks! Then your vehicle acts stupid for days and you take it back and tell them. Your check engine light is on, the stability track is on, and none of the displays lights would work.Second oil change on our package recently, took car home and it would only go innREVERSE AND THE COMPUTER COMPLETELY STARTED BLINKING OUT!!! Mind you my vehicle is almost new! What are these clowns doing!? I have my vehicle scheduled to be looked at by another company and if Jeff Wyler Florence Ky messed up my vehicle 🤬 More

Over charged on multiple occasions, and met with rude customer service when questioning our invoice. We will not be taking our vehicle back to Jeff Wyler. Very disappointed. customer service when questioning our invoice. We will not be taking our vehicle back to Jeff Wyler. Very disappointed. More

Jeff Wyler should be ashamed of himself for charging $10,000 over sticker yes just call or stop by. Wyler will not ever get my families business again. I'll drive to Michigan. He must be a non America $10,000 over sticker yes just call or stop by. Wyler will not ever get my families business again. I'll drive to Michigan. He must be a non American. Now I'll buy a Ford or Dodges for my fleet. More

Over charged, poor communication, dismissed concerns and left car in too long. Untrustworthy answers and dismissed concerns. Worth Going out of your way to A different service center. left car in too long. Untrustworthy answers and dismissed concerns. Worth Going out of your way to A different service center. More

Was purchasing a 2018 Jeep Compass for full price ($17,900) for cash today. The gas fill door would not open and it was scratched and they agreed to repair it. Once the "paper work" came to me they t ($17,900) for cash today. The gas fill door would not open and it was scratched and they agreed to repair it. Once the "paper work" came to me they tacked on a Jeff Wyler Service Protection Plan for $3,990. I declined the service protection plan and all of a sudden I need to take the car "as is" (scratched gas filler door that would not open). I have previously purchased three "new" Honda's from Jeff Wyler Florence. So much for customer service More