Back

Jeff Wyler Eastgate Auto Mall

Batavia, OH

4.1
3,667 Reviews

1117 State Route 32

Batavia, OH

45103

Directions

By Type

Showing 3,667 reviews

February 01, 2010

I got the car i want with payments i wanted, I had to wait a extra day so they could try to work up the numbers to work for me but the price was right at the end. Keith made the deal work it took a littl More

by kristaball
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
keith beach, Keith Beach
Feb 18, 2010 -

Jeff Wyler Eastgate Auto Mall responded

Thank you for your patience. We try to get everyone the best deal possible even though it may take a little while.

February 01, 2010

After 11 years with the same car, I decided to purchase a new one. This experience at Jeff Wyler could not have gone smoother. I had done some research on the web and knew what I wanted. In Joe Comer I fo More

by PGKIA2010
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Comer
Feb 18, 2010 -

Jeff Wyler Eastgate Auto Mall responded

Thank you for your kind words about Joe. He works very hard to make sure all of his customers are completely satisfied.

January 19, 2010

I still owed money on my trade-in, but Joe Comer worked with me to purchase a new Kia Rio with a payment I could afford. Since I purchased the car, representatives of Jeff Wyler dealership have followe More

by Donne
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Comer
Feb 18, 2010 -

Jeff Wyler Eastgate Auto Mall responded

Donne, Thanks for your praise of Joe. He is very dedicated to his customers and he takes care of them before, during and after the sale.

January 07, 2010

I would highly recommend this dealership and in particular, Bryan Sexton as a salesman. He was very knowledgable, friendly and very low key as I test drove four different cars. I wasn't ready to ma More

by cwsofge
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Sexton
Jan 11, 2010 -

Jeff Wyler Eastgate Auto Mall responded

Many thanks for your business. We sincerely appreciate you and are glad that we were able to find the vehicle you were looking for. Welcome to the Jeff Wyler Automotive Family!

December 23, 2009

Very helpful, friendly folks, both online and in person. Made first contact via internet, received a responsive call and email quote immediately, and picked up the car at the quoted price the next day. Bou More

by manager11
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jerri Kirby
Jan 04, 2010 -

Jeff Wyler Eastgate Auto Mall responded

We just wanted to thank you for your kind words. We try to do all we can to help our customers with whatever needs they have.

December 15, 2009

We needed a reliable used car for our teenage daughter but did not want to spend a lot of money (5k or less). While this is not the typical car these guys carry, Matt and Jerry researched this for us and More

by Murraymom
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jerry Smith, Matt Schreiner, Matt Schreiner
Jan 04, 2010 -

Jeff Wyler Eastgate Auto Mall responded

Thank you for response. While not every customer request is the same, we do our best to help in any way we can. Thanks again.

December 09, 2009

I highly recommend that if anyone has to have any service work done to their vehicle that they take pictures beforehand. I took my 2006 Nissan Murano into Jeff Wyler's service dept on a recall. I had purch More

by spiatt
Customer Service
Recommend Dealer
No
Employees Worked With
Robert Kasten, Jim Buckingham
Dec 21, 2009 -

Jeff Wyler Eastgate Auto Mall responded

We regret that this customer did not have a great experience at our dealership. We inspected the vehicle before performing any work, and saw the damage, at which time we did notify the customer. There was some oxidation in place which would indicate that the damage had happened beforehand. We asked if the customer was aware of the damage. The customer claimed that we had caused the damage. While we were unsure of how the damage had happened, we were certain that it had not happened in the short period of time since the vehicle had been dropped off for service (approximately 15 minutes – and it had not even been pulled back to our service bay yet). The customer disputed this, left, and then returned the next day and yelled at our service tech again. The customer left, and threatened to “trash us” online, as well as to contact Nissan. Nissan has already investigated their claim and agrees that we bear no liability. While we are sorry for the customer’s situation, we our confident that are outstanding reputation will bear that we maintain the highest degree of professionalism and standards for all of our customers.

Dec 26, 2009 -

spiatt responded

If the damage had been done previous to our bringing the car in to the dealership they should have taken us out to see the damage before taking it in to the area that the work was done on the auto, but we did not see the damage until after they had done the work, approximately an hour after leaving it. As to oxidation, it is their word against ours. There was absolutely no oxidation on the place where the damage was. When I spoke with the representative from Nissan I was told that it was in fact Jeff Wyler's rep's word against ours and that they have no way to corroborate either's claim to the oxidation or to when the actual damage had occurred. They did say that they normally deal with complaints that would pertain to the vehicle's performance, etc and not to the dealership's actions. But they did not, as inferred in the response given by Jeff Wyler's dealership, state that they agreed with them regarding their liability for the damage. While I do admit that my husband was very upset and may have "yelled at" their service rep, their service rep also said some very unacceptable words to him that I will not print on this review. My car is being repaired and my insurance company is treating it as a hit and run, since we cannot prove where and when the damage occurred but rest assured, we know and will leave it at that. Once again, I will state that before leaving my car in the hands of anyone else I will be sure to inspect it fully, in their presence.

Nov 13, 2013 -

Jeff Wyler Eastgate Auto Mall responded

We agree that we did not do the best job possible with your experience, and we sincerely apologize. Our goal is to give an exceptional shopping experience to every customer, and we work to learn from reviews like this to become better.

December 02, 2009

Matt always goes that extra mile! It has beeen a pleasure to work with Matt. No matter what curve ball is thrown during your buying experience he always finds a way to make it work! Thank you Matt More

by tamaraoberme
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Schreiner, Matt Schreiner
Dec 14, 2009 -

Jeff Wyler Eastgate Auto Mall responded

Many thanks for your kind words Tamara, we sincerely appreciate your business!

November 18, 2009

The salesman was friendly and knowledgeable. He covered all options of the kind of truck i was looking for. He also worked with his boss, to find the best deal.I was also pleased about the way he showed me More

by hunter dan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ben Higham
Dec 15, 2009 -

Jeff Wyler Eastgate Auto Mall responded

Thank you for your comments! We look forward to helping you when ever you need us!

November 12, 2009

I went to jeff wyler chevrolet with an offer in hand from another dealer and gave them the opportunity to beat the deal. They did. and I left with a new truck that I liked better than what the competition ha More

by crash105
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
L.B. and Ben in new chevy sales
Dec 15, 2009 -

Jeff Wyler Eastgate Auto Mall responded

James, We are always glad to hear from repeat customers. We are happy you are enjoying your new truck and we look forward to helping you in the future! Thanks again!

...
358
...