Jeff Haas Mazda

I bought my Mazda5 new in May 2006. I found the car online searching their inventory. I emailed the dealer asking for the best price. Mel responded immediately and gave me what I thought was fair pri online searching their inventory. I emailed the dealer asking for the best price. Mel responded immediately and gave me what I thought was fair price. I even got the blue book value on my old car as a trade-in. I showed up, wrote out a check, and drove off with absolutely no hassle. Since then, they have been the only people to service my car. When it's time to buy another vehicle, Jeff Haas will be my first stop! More

The initial contact with Bob and the sales was okay; we drove 3 cars and throughout it all Bob was very professional and courteous. However, once I agreed to the sales, Bob left me hanging. He introduced m drove 3 cars and throughout it all Bob was very professional and courteous. However, once I agreed to the sales, Bob left me hanging. He introduced me to Darlene in Customer Service and this lady was a total disorganized mess. She could not get anything straight. The new car was not ready for me to drive home and the dealership was supposed to provide a loaner since they were going to keep the trade-in. I had to loudly voiced that I was going to take my old car home sine they did not have a loaner, and that's when some other salesman reacted and helped me. Bob did not appear in all this neither Darlene. The next day I had to call at least twice to find out when the new car was going to be ready. It was noon time !. Once I arrived at the dealership I was dealing with Darlene Plunkett again, who by the way did not remember me at all !!!. Surprising since only a few hours before (the night before) I had sat with her and she had given me the manuals of the car. But the story did not end there nor was it happily ever after: the lost the second key of my new Mazda 6 !!!!!. How could this be possible ?. Truly after looking at all the disorganized array of people at that dealership it should not surprise me at all. So, Darlene called the Service Department so I could get a replacement key for my NEW car. She said Friday Dec 18 at 8:30AM. I showed up at the Service Department as indicated, and SURPRISE AGAIN !, they did not know that I was going to be there for a replacement key: the appointment was not made. Allan, the service department rep was nice enough to take the car, but we have to leave it there until noon time. Again, one whole morning lost and all due to the incompetency and disorganization of the sales team: first loosing the key, then not making any appointment. This is not the first Mazda I own, and in fact back in 2008 I bought a Mazda 3 from this dealership and the service was excellent: don't know what happened to the folks that attended on me then, but Mazda should really considerer bringing them back. Now, I do want to take this opportunity to mention that the Service Department has been so far an excellent provider and can only hope that they do not get tainted by the poor customer service skills of the sales department. Unless something radically changes within the sales department I will not buy another Mazda from this dealership! More

so i went in there with a print out sheet of paper in hand with a mazda3 i like, but upon hearing my price range the salesperson immediately rejected my choice, forcing me to go to a lower class. very di hand with a mazda3 i like, but upon hearing my price range the salesperson immediately rejected my choice, forcing me to go to a lower class. very disrespectful. this not like i cant afford the car i just giving out my ideal price range. then later after i test drived the car we started to talk price, after some disagreements over the price i left the place and on my way back home the salesperson called me and try to get me back with offering $2000 less than the original price. although it's not the ideal price i agreed to go back. i went back told him i want $500 less than what he is offering and i agree to put a thousand more down, he went to finance department and i heard from the finance guy very loudly, i quote word for word "TELL THEM TO GET OUT OF HERE!" and i left without a word. so overall i would not recommend this dealer. they just way too cocky and unappreciative of their customers. More

The Jeff Haas Mazda dealership was the most legitimately competitive I dealt with (as opposed to some which will say/email anything to get you on the lot THEN reveal that the unit they mentioned is no longe competitive I dealt with (as opposed to some which will say/email anything to get you on the lot THEN reveal that the unit they mentioned is no longer available but they have another just $2K more ...). I explained what I was looking for and Bob Wills searched till he found something -- though he had to work with out-of-town dealership to get it. There was small electronics problem w/ car that should have been spotted, but it was fixed quickly. Straightforward dealership, willing to deal. More

I went in Thursday, Bob told me my options. I test drove the car I wanted, and told him I wanted to go with a lease option for the CX-7. Then my application went to financing where Kourtney got me approved. the car I wanted, and told him I wanted to go with a lease option for the CX-7. Then my application went to financing where Kourtney got me approved. I drove off of the lot Saturday with a clean car. It was easy, simple, I got what I wanted and they were quick. Overall, a great experience, being that it was my first car purchase at a big dealer. More

My first Mazda was a Mazda5 lease from Jeff Haas that just completed. I replaced it with a purchase of the same model. Throughout my 2 year lease, I brought the car to Jeff Haas for service. Every appoin just completed. I replaced it with a purchase of the same model. Throughout my 2 year lease, I brought the car to Jeff Haas for service. Every appointment was handled with courtesy and professionalism. It was always a pleasure to have Jeff Haas Mazda service my car. Mel did a great job getting me into the lease and I called on him again when it came time to make a new deal. Mel, Darlene and Danyel are very professional and knowledgable and did a great job getting me into my new Mazda. I am looking forward to the same great experience I have had for the past two years. Thank you, Jeff Haas Mazda. More

Our experience in purchasing our vehicle was a very pleasuable experience. Charles listened to our needs and also our concerns during the negotiations. We will recommnend Jeff Haas Mazda in the futur pleasuable experience. Charles listened to our needs and also our concerns during the negotiations. We will recommnend Jeff Haas Mazda in the future and especially Charles. We thank you again, Stellakis Family More

I gave Craig and the staff of Jeff Haas an exceptional rating based on them delivering an awesome experience when I bought my 2010 Mazda CX-7 last week. Craig's laid back sales approach made me feel comfo rating based on them delivering an awesome experience when I bought my 2010 Mazda CX-7 last week. Craig's laid back sales approach made me feel comfortable from the test drive through until I completed the sales process. This is the first time that I felt I was able to focus on choosing a car, and not having to keep the salesperson from trying to run my credit or fill out this or that form. This is also the first time in buying a car where I actually sat with someone who showed me how things work inside the car! Truly amazing!! I am excited about my new car and I look forward to a long relationship with Mazda! My only wish is that I could get the 0 APR special that you guys are running now (hint, hint)!! Thanks Jeff Haas team! More

Sales people were great (my salesman was Bob), including the sales manager Paul. I enjoyed the entire experience. In fact, I liked Bob enough to request him get my car (with color/options I wanted) from a d the sales manager Paul. I enjoyed the entire experience. In fact, I liked Bob enough to request him get my car (with color/options I wanted) from a different dealership so that I could continue to interface with him (and it saved me some trouble). He did everything I asked! The financing people WILL try to sell you on a lot of things, talk fast, and try to talk (read "verbally intimidate") you into everything. I found the financing department side of things somewhat stressful, but I don't include that in the experience of shopping for and buying the car. I did get a great financing deal so I will not complain too much. Overall, I love the car and will go back to Jeff Haas (and ask for Bob, no doubt) when I am looking for another car. More