Jay Wolfe Honda

Worst Car Shopping Experience Ever. My wife and I had Worst Car Shopping Experience Ever. My wife and I had been looking for over a month for used SUVs when we had the misfortune of winding up at Jay W Worst Car Shopping Experience Ever. My wife and I had been looking for over a month for used SUVs when we had the misfortune of winding up at Jay Wolfe Honda. The car we were looking at was priced higher than what we wanted to pay, but the salesman did tout the fact that this SUV had AWD (all wheel drive), not just 2WD, and he went on and on about the benefits of AWD, thus justifying the price of the SUV. We negotiated the price down to something we could accept, along with the sales manager. However, when we looked at a print-out of the SUV's specs, we noticed it was listed as 2WD instead of AWD. This was not a deal breaker for us, and we probably would have still bought the car for the negotiated price, but at that moment, the salesman and the sales manager both began to downplay the value of AWD, and asking us stupid questions like "What do you need AWD drive for? Did you know that in a year's time, AWD is used on average of 13 times?" Now that the SUV magically lost its AWD, they made it sound like it was just a nuisance. They lost the sale that night not because the price was not right, but because of their slimy way of covering their oversight. A simple apology would have sufficed. A week later, the SUV was still there, and we decided to see if Jay Wolfe Honda would honor the price they had negotiated with us. We had to deal with a diferrent saleman on the phone, and we didn't want to come if they would not sell the car for the agreed price. He claimed that the manager was busy, but if the sales manager had accepted a price offer, he would honor this. So we drove all the way from the Plaza with the expectation that we were going to iron out the remaining details based on the previously agreed price. Upon arrival, we were informed that the first salesman was no longer with the dealership, and we had to go over all the details previously discussed WITH the sales manager, who sat on his xxx in his office the whole time we were there. The new salesman started the entire negotiating process again. He did the usual back-and-forth with the sales manager (who never showed a tiny bit of courtesy to even come out of his glass-enclosed office to shake our hands or say hi). The new salesman then reported that his manager did not remember saying he would sell the car for the price we had agreed upon. After a long schpiel from the new salesman about the value of this SUV vs. others on the internet, we had to press him to answer the simple question of whether they were going to honor the agreed price or not. He said they would sell the SUV for $1300 more than our price. They had actually negotiated the price higher than their first counter-offer a week before. I know there's a lot of dishonesty with which we have to endure when negotiating with car dealers, but this experience topped our list of MOST SLIMY--worse than any of the stereotypically "seedy" car lots. More

First, let me start by saying that my salesperson Chris was GREAT - very good guy who spent a lot of time helping me decide on options. It was the 'back & forth' interaction when I actually wanted to purc was GREAT - very good guy who spent a lot of time helping me decide on options. It was the 'back & forth' interaction when I actually wanted to purchase, where he had to get the manager (whoever that was - never saw him) to approve numbers that Chris then had to present to me. They offered a stunningly low offer on trade in, exceptionally high (insulting) finance rates, and no break on price. This, at a time of year when every other dealership out there is working with clients or offering other incentives. I was even willing to come back & try again, since my salesperson was so great - but his arrogant management apparently doesn't need any new business. wow! The car business must be so good right now that Jay Wolfe needs no new clients. I'll never go back & will always tell anyone who will listen about how bad it was. If the management had a legitimate reason why they could not present a fair deal, they should at least have the guts to come out of their office (don't look at the "man behind the curtain") and face the customer - don't make my good salesperson do the dirty work for you! I think if you want a Honda, you should shop elsewhere. More

I would recommend Jay Wolfe Honda to anyone who is looking to purchase a car. We have worked with the same salesperson, Russ King, at Jay Wolfe Hones for over ten years! A big thank you to Russ King looking to purchase a car. We have worked with the same salesperson, Russ King, at Jay Wolfe Hones for over ten years! A big thank you to Russ King & Jay Wolfe for taking care of my car lease! Russ was especially helpful in guiding me through the process of turning in my old care & selecting a new one. He was very patient & professional in answering all my questions! Thank you! More

This dealership worked incredibly well with me. They This dealership worked incredibly well with me. They were actually fun to bargin with and I believe I received the best deal on the car of my "dream This dealership worked incredibly well with me. They were actually fun to bargin with and I believe I received the best deal on the car of my "dreams"! More

It was a wonderful experience! I would definitely buy from Diane & Jay Wolfe Honda again & again. If you are looking for a new or used car Diane Thompson is the one you should see. from Diane & Jay Wolfe Honda again & again. If you are looking for a new or used car Diane Thompson is the one you should see. More

Diane Thompson listened carefully to my needs (and wants) and then provided me with the perfect vehicle at an excellent price. She went above and beyond as I was coming from out of State to buy this Honda and then provided me with the perfect vehicle at an excellent price. She went above and beyond as I was coming from out of State to buy this Honda and I will be sure to give her my future business and to recommend her - and this dealership - to others. More

I approached my purchase of a new Accord with some concern based on past car purchases (20 or more) but I was very pleasantly surprised with the internet contact with Josh Hedrick at Jay Wolfe Honda. concern based on past car purchases (20 or more) but I was very pleasantly surprised with the internet contact with Josh Hedrick at Jay Wolfe Honda. He was knowledgeable and quickly gave me a very good price to consider making sure he reserved an opportunity to consider my view on the price. He was available to meet with me at a convenient time. Meeting him at the dealership I found him to be helpful and very straight forward with information. He presented his offer to me in writing as soon as he had a chance to value my trade in and the offer was very good. Better than my research had led me to expect. The value on my trade in was fair and I negotiated a slightly better amount with no games or long discussions. I drove away with the car the same day I visited the dealer. The car came with the exact options I wanted to have and it was obvious that the dealership had already understood the needs of its customers in ordering vehicles from the factory. I was impressed with Josh Hedrick's professional and knowledgeable approach. It is apparent that the management of the dealership selects quality people to provide service to their customers. I have never had a better new car purchasing experience and I would recommend Josh and the dealership to any persons seeking to consider buying a Honda. I also recommend using the internet connection with Jay Wolfe Honda as a good method of starting to shop. More

We returned to Jay Wolfe Honda because of the process for purchasing a new car was hassle free. Our dealer Russ was extremely helpful and did a great job with getting us into a new Civc lease. The car perfor purchasing a new car was hassle free. Our dealer Russ was extremely helpful and did a great job with getting us into a new Civc lease. The car performs well and gets much better fuel mileage than our 09 Civic, which is a big plus in today's economy. I would strongly recommend Jay Wolfe Honda to anyone. More

I was actually looking for a used 2011 CR-V and called Diane Thompson (got her on her day off). She worked with me and I got a new 2012 CR-V for just a couple hundred more than the 2011 model with 5,000 Diane Thompson (got her on her day off). She worked with me and I got a new 2012 CR-V for just a couple hundred more than the 2011 model with 5,000 miles on it that I was looking at. Second new Honda I bought from her. What a pleaseure. More

This is the 6th car we have purchased from Jay Wolfe Honda. We have had outstanding service from the day of sale throughout the maintenance of the vehicle. Service is very important to me--I have neve Honda. We have had outstanding service from the day of sale throughout the maintenance of the vehicle. Service is very important to me--I have never been disappointed in the service. The sales people are never "pushing" as I deal with them--often giving it much thought before I purchase. They have never called to encourage me in rushing to a decision. I highly recommend Jay Wolfe Honda and George Devlin and his staff. More