Jay Wolfe Honda

After I'd been there 2 hours - my service guy came in and said I needed to get a 4 wheel alignment - soon. Told me it would be another $99, I think, and take 45 min to an hour more. I wish he would have and said I needed to get a 4 wheel alignment - soon. Told me it would be another $99, I think, and take 45 min to an hour more. I wish he would have come in an hour before that. Also, they said they'd wash my car - which they did - but it wasn't impressive. Still dirty and bugs on the front. The price always seems a little high for me. Just my opinion.. Thanks, Nicole More

Jeff and the new employee were courteous, prompt and efficient at preparing the service plan (including discovering that I didn't need my transmission oil changed this time, as it had been done 3000 mil efficient at preparing the service plan (including discovering that I didn't need my transmission oil changed this time, as it had been done 3000 miles previously--thank you!!), giving me a correct estimate, and then contacting us promptly when my car was ready. The complete experience was a delight! (Except the price tag, which always hurts, but that's car maintenance for you--) :-) I'm glad my dealership is Jay Wolfe Honda! Thanks, guys! More

Really nice experience. Shawn Klein was very professional and friendly. He explained things very well and treated me like a valued customer. The service on my Honda CRV was done quickly and I a professional and friendly. He explained things very well and treated me like a valued customer. The service on my Honda CRV was done quickly and I assume well. The customer lounge is very nice and the folks there are very friendly. Overall a very good job done by J. Wolfe Honda. More

Last week we leased a new (2013) Honda Accord. A service plan was also purchased which necessitated taking the car in for some special coating which is designed to help protect the finish from scratches, et plan was also purchased which necessitated taking the car in for some special coating which is designed to help protect the finish from scratches, etc. It was emphasized that it was advisable to leave the car for several hours after the coating application in order that it would "cure" well. We left the car with them at 8:00 am, being told it would be ready at 4:00 pm. It was not ready at 4:00 and was still being worked on. As my husband had an evening appointment, they hurried to finish by 5:00. I wonder if this left enough time for the curing process which earlier was deemed to be so important. On returning home it was discovered that a key was left in the car which did not belong to our car. On calling the service department no one seemed to be able to identify the key or why it was in the car. After some discussion we were asked to bring the key back to the dealership and we would be given a free oil change. We declined as our evening plans had already been delayed and we felt it was their error which should be rectified by them. Ultimately a salesman was dispatched to collect the key. We might have been more charitable if we had not already experienced frustration with the dealership. This was our first experience with leasing which was related to them. The business office did not do an adequate job of informing us of the ins and outs of licensing, taxes, titling, and other details of leasing. Everyone at Jay Wolfe seemed more interested in telling us of their new cafe service, complete with menu, rather than pertinent facts. This required several phone calls to the dealership in which we learned of a lack of communication between departments. A question posed to one department elicited the response, "We don't know anything about that. You will have to check with XXX department." A minimum of info at the least should be part of every employee's knowledge. Jay Wolfe is a model of inefficiency that I would not recommend to anyone. More

I had been looking to move up to the Pilot for some time and stopped into Jay Wolfe Honda. Had It not been for the salesmanship of Diane Thompson I would probably still be looking. She is a tremendous ass and stopped into Jay Wolfe Honda. Had It not been for the salesmanship of Diane Thompson I would probably still be looking. She is a tremendous asset to your business and your dealership, so please don't lose her. Thanks Diane you are a real professional in your business. More

From the moment we walked in to the dealership and From the moment we walked in to the dealership and throughout the whole process, everyone was very helpful and very courteous. We had two young chi From the moment we walked in to the dealership and throughout the whole process, everyone was very helpful and very courteous. We had two young children with us and the people we dealt with didn't make that feel like a problem. More

In early April 2012, I purchased a used Pilot and traded in an almost new Acura and I bought a service contract from Jay Wolfe Honda. Despite repeated requests, I have not received any paperwork about in an almost new Acura and I bought a service contract from Jay Wolfe Honda. Despite repeated requests, I have not received any paperwork about the deal: the service agreement contract, the contract for sale, the trade in value proof. I cannot license the car, get a refund on the old license plates, and the dealer keeps charging for service. I cannot get a copy of the paper trail after talking to sales in the Acura, Honda or administration part of the dealership. At first it was because they said they wanted a copy of the hard paper title (but it was an e-title in KS so I couldn't have had it in the first place). Eventually I was told I shouldn't have purchased a car out of state. This dealer is blocks from the state line and markets to KS citizens. The dealership has also charged me for service on the vehicle as I couldn't prove I had a prepaid service contract. I have asked for the service contract and all documents for months in writing for months. Today the excuse was "I'm waiting for it. I will get it to you ASAP." I signed all contracts there. I don't understand why providing a photocopy is so hard. I honestly cannot understand why they won't give me copies of the paper documents still. I have been stopped by police for not registering the car in a couple states and cannot get what I need. The service contract paid for has not been honored at all. I paid $1000 and so far got nothing for the service contract. More

DO NOT BUY FROM THIS DEALERSHIP. ALL OF THE CARS ARE ABOUT $5000 OVERPRICED. GO SOMEWHERE ELSE. I test drove a 2008 Honda Fit and was given an insulting offer of a price on the car. They started at $ ABOUT $5000 OVERPRICED. GO SOMEWHERE ELSE. I test drove a 2008 Honda Fit and was given an insulting offer of a price on the car. They started at $16,307 for a 2008 Honda Fit!!!! $16,307! Ridiculous. They did the typical dealership BS and said oh we have this and that in the car, and we cannot come down any. They dropped to $14,552 immediately but would not budge from there. A comparable car at any other dealership would not have even been priced at $14,552 to start with and there would have been room to work. In fact, when I pointed out that Kelly Blue Book was no where close to that even for dealer retail in the condition, they tried to scrap together some comps, which took over 20 minutes, to which they came with 2 cars at other Honda dealerships, which were already price less than the $14,552 they quoted me. And this particular Fit had dents all over it. Yet, they would never even negotiate. He kept saying it was certified and they have $3000 in repairs in the car. First, if you have that much in repairs you expected, you would not have paid much as trade in anyway. But in actuality, their mechanics do all the work and the part are at cost, so $3K to them is chump change and maybe worth $600 in repairs. Just realize they try to talk up everything. Please people, BEWARE! You are not getting a good deal at Jay Wolfe. In fact, you will get taken if you buy from them! You can save 3, 4, or 5 thousand dollars by going somewhere else. Just do your homework and don't let them talk you into something that is not what it seems. More

My husband and I tried to purchase a 2013 Honda Accord from this Kansas City dealership. It was a joke what they wanted to offer us for our trade in. They even went so far as to say "no one in Missouri from this Kansas City dealership. It was a joke what they wanted to offer us for our trade in. They even went so far as to say "no one in Missouri or Kansas" would offer us more than what they did. WRONG!!!!! We went 15 minutes across the state line to Olathe, KS to Frank Ancona Honda and bought our new 2013 Honda Accord for exactly the price we wanted to pay for it as well as got the higher price needed for our trade in. Anyone who buys from this dealership without checking with Jason Heard or Tony Yi @ Frank Ancona Honda would be fools! More

Great quick service. We came in at 6:00pm and drove out with our new pilot at 7:30pm. Friendly sales group that were down to earth in their negotiations and price. Followed through with all they promised with our new pilot at 7:30pm. Friendly sales group that were down to earth in their negotiations and price. Followed through with all they promised. I would recommend them to anyone. More