Jay Honda - Service Center

Great service concerned about time to repair. Was teated well by staff.Was helped with a loaner car to get back and forth Was teated well by staff.Was helped with a loaner car to get back and forth More

I have purchased honda cara from Jay Honda for the last 12 years. July 3, 2025 my HRV neede to be towed to Jay Honda. They took a look at and showed me a small dent.. i am talking the size of my fingertip 12 years. July 3, 2025 my HRV neede to be towed to Jay Honda. They took a look at and showed me a small dent.. i am talking the size of my fingertip dent and proceeded to tell me to call my insurance and make a claim because that is the problem that caused my vehicle to be damaged and not start. The service manager screamed and yelled at me for 15 minutes because i asked questions about how this small dent was the cause of my oil coming out of my car. Robert was very rude and basically told me i am responsible for the damage. I am so disappointed with this incident. He was so hostile towards me and the worst customer service I have seen in there More

Sandy and Mark in the Service Center have always been kind, knowledgeable and willing to assist in any way they can. kind, knowledgeable and willing to assist in any way they can. More

Ty was pleasant, professional and courteous. His manager was pleasant also. I don't think there should be a word minimum when completing a survey. His manager was pleasant also. I don't think there should be a word minimum when completing a survey. More

I have purchased only Honda vehicles in my lifetime in 1992, 2001, 2009, 2014, and 2021. I reported a problem to the service department (this should be well documented in the vehicle history notes) while 1992, 2001, 2009, 2014, and 2021. I reported a problem to the service department (this should be well documented in the vehicle history notes) while my current vehicle was under warranty and was ignored/dismissed. The mechanic simply turned the car's wheel in front of me and said it did not make a noise. I don't think the vehicle was taken for a test drive, and I was not told that I could purchase a suspension evaluation to get a diagnosis. Now my car is just out of warranty, and I am told it needs $4,000 in repairs due to a binding steering rack. I opened a complaint with Honda corporate. If Honda does not make this right, I will sell my car and never buy a Honda again. On a positive note, service advisor Ty is excellent. More

Speed of light service and very friendly staff and technicians. Highest recommendation 👌. I appreciated the text video review and a car wash to boot, technicians. Highest recommendation 👌. I appreciated the text video review and a car wash to boot, More

Professional and courteous at all times. Follow up with me after service. Continue to be helpful Follow up with me after service. Continue to be helpful More

Ty took very good care of me and my van , very knowledgeable and made sure that the noise was gone . knowledgeable and made sure that the noise was gone . More

They were able to take care of all of my issues the same day I called for an appointment, including a couple of recalls on my car. Ty did a great job of setting expectations on how long it would take. day I called for an appointment, including a couple of recalls on my car. Ty did a great job of setting expectations on how long it would take. More

Impeccable right on time kept me informed on my service Jill was on time. Thanks. Jill was on time. Thanks. More