Jay Honda - Service Center

I have purchased only Honda vehicles in my lifetime in 1992, 2001, 2009, 2014, and 2021. I reported a problem to the service department (this should be well documented in the vehicle history notes) while 1992, 2001, 2009, 2014, and 2021. I reported a problem to the service department (this should be well documented in the vehicle history notes) while my current vehicle was under warranty and was ignored/dismissed. The mechanic simply turned the car's wheel in front of me and said it did not make a noise. I don't think the vehicle was taken for a test drive, and I was not told that I could purchase a suspension evaluation to get a diagnosis. Now my car is just out of warranty, and I am told it needs $4,000 in repairs due to a binding steering rack. I opened a complaint with Honda corporate. If Honda does not make this right, I will sell my car and never buy a Honda again. On a positive note, service advisor Ty is excellent. More

Ty was pleasant, professional and courteous. His manager was pleasant also. I don't think there should be a word minimum when completing a survey. His manager was pleasant also. I don't think there should be a word minimum when completing a survey. More

Speed of light service and very friendly staff and technicians. Highest recommendation 👌. I appreciated the text video review and a car wash to boot, technicians. Highest recommendation 👌. I appreciated the text video review and a car wash to boot, More

They were able to take care of all of my issues the same day I called for an appointment, including a couple of recalls on my car. Ty did a great job of setting expectations on how long it would take. day I called for an appointment, including a couple of recalls on my car. Ty did a great job of setting expectations on how long it would take. More

Professional and courteous at all times. Follow up with me after service. Continue to be helpful Follow up with me after service. Continue to be helpful More

Ty took very good care of me and my van , very knowledgeable and made sure that the noise was gone . knowledgeable and made sure that the noise was gone . More

Impeccable right on time kept me informed on my service Jill was on time. Thanks. Jill was on time. Thanks. More

First, Sandi was awesome! Service is great especially video. Took too long 2.5 hours for oil change, tire rotation and brake maintenance. Service is great especially video. Took too long 2.5 hours for oil change, tire rotation and brake maintenance. More

All service staff friendly and helpful. Wait time reasonable. Clean facility. Could be better with followup Wait time reasonable. Clean facility. Could be better with followup More

Ty was great! He explained everything in a professional manner, and the mechanic did a great job! I was very impressed with the whole operation. He explained everything in a professional manner, and the mechanic did a great job! I was very impressed with the whole operation. More