Jay Honda

Fantastic The professionalism, care and customer service I received was FANTASTIC!! Omar took his time and explained the functionality of my car and made sure I The professionalism, care and customer service I received was FANTASTIC!! Omar took his time and explained the functionality of my car and made sure I was comfortable with working it before I left the dealership. I've never had a new vehicle before and I'm very excited and satisfied with my choice and purchase!!! I look forward to my next Honda purchase, and spread the word about Honda and the wonderful service I reviewed Sincerely, DeVelle Munday Workman More

A Genuine and Respectful Experience Until last week, I held with the idea that to have a genuine, human, and authentic experience was rare, at best, and a car dealership was the last pla Until last week, I held with the idea that to have a genuine, human, and authentic experience was rare, at best, and a car dealership was the last place to find such an occasion. First, I spent over an hour with mostly Rob, the friendliest family man you'd ever want to meet, and Betty, this vivacious, sparkly woman in finance who's clearly adept at her job and valued by her coworkers. I came to them with the expectation that they would lay out information for me in black and white, discussing all of my options openly, and they did exactly that. However, I'll be honest, I wasn't comfortable with the numbers I was given. It just wasn't going to work for me, but I had decided, based on the figures in front of me, that another lease was my best option. I remained in that kind of limbo state until Rob had to briefly leave to pick up his kids from school, during which time, Jamie Pilla, the sales manager, stepped in to take over the discussion. Now, realize, I did my best not to immediately lionize Jamie once we started a dialogue that led to my finding out about his many accolades. Really quickly, it became clear that this was a human who had made strategic decisions about finances and personal development throughout his life. And, I watched him find in me a charismatic, strong, and genuine woman, adding to the sense of respect that I already felt was being paid to me. I immediately wanted this man as my life guru...and I told him so. Good moment. So, that's all cute and cheeky, but, in truth, what that did was instilled in me a sense that, not only did he, in fact, care about me (yes, Jamie, I realize that should have been an emotionless process, lol), but that he was also going to outline a wise financial decision. I had faith both in him and in his clear vision of who I am. After hours, we finally negotiated a deal that I was comfortable with. That, along with Rob's thorough explanations and general warm demeanor, as well as Betty's insight into my options to finance vs lease and really incredible selfhood, raised the bar on what I expect from my car dealership. Huh, I have "a" car dealership. Thanks for everything, guys. :-) More

Excellent car buying experience with Ryan My husband and I were in the market for a new car with a trade-in. We Worked with Ryan Goldstein and he was professional, courteous, and honest. Bein My husband and I were in the market for a new car with a trade-in. We Worked with Ryan Goldstein and he was professional, courteous, and honest. Being a Saturday, it was quite busy and was a lengthy process, however, Ryan worked diligently and efficiently to move the sale along as quickly and smoothly as possible. We are thrilled with our new vehicle and the customer service that we received from Ryan, as well as Betty in financing. More

Long time Jay Honda customer I have been working with Jay Honda for a long time. Getting me into my new Honda Fit lease was very easy. I would recommend Jay Honda to all my family I have been working with Jay Honda for a long time. Getting me into my new Honda Fit lease was very easy. I would recommend Jay Honda to all my family and friends. More

Much better options in the area This dealership cannot be recommended. I've had the displeasure of working with rob Logan, Tony spitalieri and Charles porter. All are extremely unpro This dealership cannot be recommended. I've had the displeasure of working with rob Logan, Tony spitalieri and Charles porter. All are extremely unprofessional and the first two have downright lied to me in order to waste my time and have me visit their dealership. We have bought from them before unfortunately and refuse to ever go back. They are incapable of even providing a simple price via email, or at least an honest one. Jay Honda is the reason why people hate car dealerships. Don't go here. Both Great Lakes Honda and Motorcars are very close by and offer more selection and competent sales staff. More than anything they provide straight forward pricing. Park Honda in Akron is much better too. I have bought from all 4 of these dealerships for myself and my family. Will never be going back to Jay. More

Simply Amazing This was my first time buying a brand new car. In fact, it's only the second car that I have ever owned in my life. I cannot thank Rob Logan and Tony This was my first time buying a brand new car. In fact, it's only the second car that I have ever owned in my life. I cannot thank Rob Logan and Tony Spitalieri enough for how they handled my sale. Never once did I feel like I was just another comission for them, which was my worst fear because sales people unfortunately have that reputation. They actually cared about my thoughts and wishes for the car I bought, and were extremely helpful in answering all of my questions and in going over options. I could not have asked, or begged, for a better experience. I will definitely send anyone I know that needs a car to them! More

Great experience!!!!! Rob Logan made my purchase so easy and stress free I purchased my second civic and could not be any happier. He went over and beyond any car salesmen Rob Logan made my purchase so easy and stress free I purchased my second civic and could not be any happier. He went over and beyond any car salesmen that i have ever dealt with in my past experiences. I would truly recommend going to see Rob for any car purchase . Everyone that I came in contact with at Jay Honda was very helpful More

Fantastic experience After browsing several dealerships and feeling stressed and frustrated from salespeople who are lying and have little to no people skills, we were so After browsing several dealerships and feeling stressed and frustrated from salespeople who are lying and have little to no people skills, we were so happy with our experience at Jay Honda. Highly recommend Jay Honda and Omar was an outstanding salesperson. More

Perfect In Every Way, Service, Price, Product Zach Paetzold was an absolute dream to deal with. Kind, Knowledgeable, Easy Going, Hard Working And Dedicated. This is the second vehicle I have acqui Zach Paetzold was an absolute dream to deal with. Kind, Knowledgeable, Easy Going, Hard Working And Dedicated. This is the second vehicle I have acquire through Jay but it will NOT BE THE LAST. A customer for life. More

Great team Jay Honda was recommended to us by both my sons. We called Rob to set up an appointment, left him a message and he promptly returned the call. We were Jay Honda was recommended to us by both my sons. We called Rob to set up an appointment, left him a message and he promptly returned the call. We were impressed with this because in this day and age, no one returns a call. Both Rob and Tony were there to assist us. Tony worked with us to make the lease work after we test drove both the Civic and Accord. We settled on the Accord and Rob thoroughly explained the dashboard technology and set up Bluetooth for the phone. There was no pressure from either salesmen. We had a first class experience at Jay Honda. More