Jay Honda
Bedford, OH
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Al and team worked very hard and patiently with our situation to find the right deal for us. We were in a difficult credit rating. During this time my father died but Al waited and worked with finance situation to find the right deal for us. We were in a difficult credit rating. During this time my father died but Al waited and worked with finance over a two week period to get us approved. He also worked to allow trade in of our previous leased vehicle. More
I had a great experience at Jay Honda and specifically with our salesperson, Rob Logan. Have been a Honda owner since 1981, when I purchased my first Honda, and have generally leased one or two vehicl with our salesperson, Rob Logan. Have been a Honda owner since 1981, when I purchased my first Honda, and have generally leased one or two vehicles, every two or three years since that time. Would say I'm a good customer, without question, but things happen to change opinions/minds. I like the vehicle but some experiences, with dealers, (not Jay Honda) have driven me to pursue another brand and that's Toyota. During the time mentioned and a bad experience with a dealer, again, not Jay Honda, I opted for a Toyota. Went back to Honda, after a two year lease. Believe you received more for your money with Honda, and I liked the Accord better than the Camry. At any rate, I was ready for a change, again, and with some recent reviews about Toyotas and some incentives - -like extended warranties and free oil changes, and some aggressive pricing was ready to take the plunge with a Camry, from a local dealer. Received a call from Rob, due to an internet inquiry and the rest is history. I was pleased with the experience, which included no going back and forth to reach "a deal" and when comparing current lease costs to what Jay Honda offered, I was sold. The overall experience is what "sold me" and that is a tribute to the straight forward approach to all that I worked with at Jay Honda. I have another Accord, leased from a different dealer and when that comes due (two years) will again contact Jay Honda, and Rob. Any member of my family, or friends, who is pursuing a new vehicle will encourage them to give Rob and Jay Honda a call. One interesting note here is the fact that Jay Honda is not located near me, but that was not an issue, after I met with Rob and discussed a new lease. It has been said, that buying a car is something that people "hate to do" and it is sad that the buying experience is like that. The hassle, the waiting, the mistrust between between dealer and buyer, and the list goes on, must be the reason. My son, who is a Navy Fighter Pilot also told me that he would "rather make a night carrier landing, rather than buy a car", tells a story in itself. That question/scenario should be pursued by dealers and the guy who understands it, and most suitably deals with it, is the winner. It is my contention that Jay Honda, and Rob, understand that fact and they won my business. I am sure that my experience with Rob and Jay Honda will not change as times moves forward. More
From the first email I had with Joann, I knew this is where I would go to purchase my vehicle. I was so impressed with the staff at Jay Honda. They did not hassle me and the deal was far beyond what I w where I would go to purchase my vehicle. I was so impressed with the staff at Jay Honda. They did not hassle me and the deal was far beyond what I was expecting. I went to another Honda dealer and the staff was courteous however the deals were no way the same. I am so glad I went to Jay Honda. More
I worked with Rob Logan on the internet, when he wasn't I worked with Rob Logan on the internet, when he wasn't available when I came to visit, he refered me to Mose Pickens. They did not push me into I worked with Rob Logan on the internet, when he wasn't available when I came to visit, he refered me to Mose Pickens. They did not push me into a vehicle, I pushed them to find me the Pilot I wanted. They came through for me, These guys are great. I had a couple of minor problems with my new purchase, but they took great care of the problems. I am very pleased with Jay Honda. I talked with one of the managers Mark Lyon, Super nice guy. Pleasant experience with the financial manager, Xavier Pepple, made me feel very comfortable, easy going personality. These guys make it a pleasure dealing with. My overall experience with Jay Honda was very pleasing, Thanks guys , you are awesome. More
Bob is an awesome salesman. He seems very knowledgeable, and definitely very experienced. He gave me a good deal on my first car ever (I bought used), and never tried to force me with stupid tricks. (e.g on and definitely very experienced. He gave me a good deal on my first car ever (I bought used), and never tried to force me with stupid tricks. (e.g one other dealer tried to pull a trick on me where he told me the car I was looking at was 7000, when in reality it was 9500, and tried negotiating from there) Anyways, I felt very welcome at Jay Honda, and comfortable with the attention I got. I am hoping we'll have a great long relationship with them. More
The atmosphere was relaxed. The salesperson was honest and sincere as was the manager and financial manager. They worked a good deal for me and my wife. They also followed up with calls the next day. and sincere as was the manager and financial manager. They worked a good deal for me and my wife. They also followed up with calls the next day. More
Experience overall was excellent. Salesman very friendly and knowledgeable. He spent alot of time with us and we were not made to feel rushed. Manager also provided us with information on benefits of buying and knowledgeable. He spent alot of time with us and we were not made to feel rushed. Manager also provided us with information on benefits of buying certified honda which also helped us make our decision on purchasing a vehicle. More
I had the best dealership experience ever at Jay Honda. They went over and above to get me financed for the car I wanted, and succeeded in gaining a cutomer for life I hope. My salesman and the business of They went over and above to get me financed for the car I wanted, and succeeded in gaining a cutomer for life I hope. My salesman and the business office did everything they could to get me on a new path and with a great car, the Fit. More
We used Jay Honda for the purchase of our last two accords. Now that it was time for a new car, we knew where to go. Tony Grauer greeted us as soon as we entered the showroom. We had decided to accords. Now that it was time for a new car, we knew where to go. Tony Grauer greeted us as soon as we entered the showroom. We had decided to get a Civic this time and had some questions about performance, safety features, etc. After completing a test drive (he even suggested a route so we would be driving in different traffic situations) he took the time to answer all of our questions and gave us all of the information we needed to make our decision. This was all done in a professional, manner with no high pressure sales pitch. We really appreciate the manner in which we were treated. He called to let us know that the car had come in and we met again to finalize the purchase. Once again he took the time to explain all the controls and features of our new Civic. We drove out with a good feeling that we were taken care of by a salesman who cared about us and it was a positive experience. We would not hesitate to recommend Tony, Jay Honda and their service department to our relatives and friends. More
Our sales rep Tony Spitalieri was helpful from the first call back , which was prompt, through the demo and closing. He answered all my questions and was very patient. The team at Jay including the sales call back , which was prompt, through the demo and closing. He answered all my questions and was very patient. The team at Jay including the sales manager , leasing agent and porter were polite and service oriented. They made the process easy and pressure free. I am more than pleased with my Honda Crosstour. It was my first experience and purchase of a Honda but it certainly won't be my last. Great car, great service so far and a fair price. I am a very satisfied customer and have already recommended Tony and the Jay Honda company. More