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Jay Buick GMC
Bedford, OH
76 Reviews
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Showing 76 reviews
December 14, 2016
Best of the best Outstanding support staff here, and an amazing deal! They really treat you well and keep it down to earth. I will definitely be coming back here! Outstanding support staff here, and an amazing deal! They really treat you well and keep it down to earth. I will definitely be coming back here! More
by Bbdark
Employees Worked With
Anthony Salib, Brandon Beck
December 11, 2016
Purchasing a car If you are looking for a great experience in purchasing a car, go to Jay Buick GMC. Excellent staff. Matt was wonderful. He told me he would work with If you are looking for a great experience in purchasing a car, go to Jay Buick GMC. Excellent staff. Matt was wonderful. He told me he would work with me and help put me in the driver s seat. While I was waiting for the paper work to go through, he made sure I was comfortable, offering beverages. We even talked about going on cruises. The financial manager was also a great person. When I had to sign a lot of papers, the representative patiently explained what I was signing and why. He made sure I understood everything. Good looking out guys and a thumbs up to you. More
by Thetall1
Employees Worked With
Matt Stovarsky, Associate Sales Manager
December 03, 2016
Don't do it (especially for Service) My visit was due to the engine light coming on sporadically, car runs as good as ever but I figure I better get it checked. I was told it was a ti My visit was due to the engine light coming on sporadically, car runs as good as ever but I figure I better get it checked. I was told it was a timing chain issue and that it needed replaced (AGAIN) - another timing chain problem Really? I just had this replaced approx 15 months ago by JAY Buick GMC for nearly $2,000. I explain that the only way a 2010 GMC Acadia will need a 3rd timing chain is if the 2nd one was either improperly installed or there were faulty parts. To my dismay, I was basically told ‘we’re sorry, this is very unfortunate, and your unlucky because this repair is out of warranty’. Speaking with the Service Manager and requesting he speak with someone of higher authority led to the same response. I then decided to write a letter to the General Manager and Operations Manager at JAY to see how they respond (in hopes that someone at this dealership has the integrity to do the right thing). JAY’s General Manager, who apparently is also the Sales Manager, called me back to let me know I truly am unlucky because this repair is out of warranty. He did however suggest that I buy a new car (surprise surprise). SO, now everyone from bottom to top at JAY has shown no intention of considering customer satisfaction any more then what they can get away with. Just some additional info - the JAY Service Manager felt the need to hypothesize on this (2nd) timing chain failure and how it would go bad so quickly. He suggested that since he saw no oil change service history with JAY, perhaps not enough oil changes were performed… When I told him I could provide proof of adequate oil changes, he said it would not change anything. For the reasons stated above, I could neither recommend JAY Buick GMC nor return there for any reason, and the only communication I will offer regarding JAY is that the service is as poor as it gets and may perhaps be corrupt. I couldn't be more dissatisfied with my experience with JAY GMC and I highly recommend Consumers go to one of the many other BUICK GMC Dealers located in NE OHIO. Todd Currington More
by Todd Currington
Employees Worked With
Service Manager Norman, Jeff Tyler
December 01, 2016
Competent, friendly staff. Very knowledgeable sales staff helped me pick out my next car and made my shopping experience a real joy. I would recommend anyone in the process of Very knowledgeable sales staff helped me pick out my next car and made my shopping experience a real joy. I would recommend anyone in the process of buying a new car to consider Jay Buick GMC! More
by mickey208
Employees Worked With
Donovan Jamison, Anthony Salib
November 29, 2016
Great Customer Service We were looking at buying a Jeep or Chevy but decided to take a look at Jay Buick. We were treated the best at Jay and we felt they truly wanted our b We were looking at buying a Jeep or Chevy but decided to take a look at Jay Buick. We were treated the best at Jay and we felt they truly wanted our business which was not the case with the other dealers. George was very nice to work with and we were very impressed with the customer service. Also, we went into the shop to get some touch ups on our Encore and I was also very impressed with the cleanliness of the shop. George, Jeff and AJ all took great care of us and we would go back again! More
by Brandy Kearney
Employees Worked With
George Breckling, Jeff Tyler
November 27, 2016
Enjoyable! The way you imagine car buying will be We had an amazing experience. No pushy sales people, extremely friendly. At no point did we feel obligated to buy anything. Great GMC teachers discoun We had an amazing experience. No pushy sales people, extremely friendly. At no point did we feel obligated to buy anything. Great GMC teachers discount. The whole team was wonderful but Simone and Andy were just so fantastic towards us. We walked in while waiting to hear on a pending sale we had with another dealer but we were having such a bad experience with the other dealer that we decided to stop by Jay's and I am so glad we did because I left with a brand new car and a far better deal I was ever provided at any other dealer we looked at! I don't think I will ever go anywhere else for another car ever again! More
by Alliemarie530
Employees Worked With
Simone walker
November 20, 2016
Buying a new vehicle Donovan was great! He made sure all our questions were answered and gave us a wonderful car buying experience. Also we were running late and Donovan Donovan was great! He made sure all our questions were answered and gave us a wonderful car buying experience. Also we were running late and Donovan and A.J. made sure we got out in enough time to get to the airport to pick up a friend. THANKS GUYS !!!!! More
by terrainanator
Employees Worked With
donovan
November 08, 2016
Great Deakership! I was on my way to Toyota, and decided to stop in to Jay Buick which is across the street. So glad I did! I was met by Donovan, who was absolutely g I was on my way to Toyota, and decided to stop in to Jay Buick which is across the street. So glad I did! I was met by Donovan, who was absolutely great to work with. There was no pressure to buy, and he worked with me getting the deal I wanted. I will definitely be leasing my cars from him in the future. More
by Reeni in Brecksville
Employees Worked With
Donovan, AJ
November 01, 2016
Awesome experience! I have never been to this dealership before and as I was driving by I noticed their cars in the lot so I thought I would stop by and take a look at th I have never been to this dealership before and as I was driving by I noticed their cars in the lot so I thought I would stop by and take a look at the cars. I was set up with this great salesman Donovan who sat down with me to get to know me and my daughter. He then went over the different cars in his line. He picked out a car that he thought I would like and I took it for a test drive. I was in a rush that day so I told him I would come back on Monday as I wanted my husband to see it. He immediately went to get plates and told me to take the car home for the weekend -- WOW!!! I was so surprised and happy. My family loved the car and on Monday, the car was mine. More
by rursetti@carlislecbf.com
Employees Worked With
Donovan Jamison
October 18, 2016
GREATLEY APPRECIATED We were very pleased with the service we received from Jay Buick and we can not say enough about our salesman Donovan. Donovan actually took the time We were very pleased with the service we received from Jay Buick and we can not say enough about our salesman Donovan. Donovan actually took the time to explain everything to us like we were his own family. This was one of the best experiences we have received in a long time. The staff was great and I would recommend them to anyone looking for a car. Thanks Donovan you are the best. More
by Larry
Employees Worked With
Mark Timen
