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207 Reviews of Jannell Ford - Service Center
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January 26, 2015
EXCELLENCE Stopped in for an oil change at 35,000 miles. Were on time and also validated any outstanding MFG Recalls; found one and found time to complete it wi Stopped in for an oil change at 35,000 miles. Were on time and also validated any outstanding MFG Recalls; found one and found time to complete it within a reasonable time/experience. More
by prokopii
Employees Worked With
January 13, 2015
Replacement of Audio Control Module The Jannell Ford Service team has never disappointed me. My repair work on 1/12/15 is no exception. The professionalism, quality of work and overall The Jannell Ford Service team has never disappointed me. My repair work on 1/12/15 is no exception. The professionalism, quality of work and overall exceptional customer service has been present since the day I walked into the dealership and purchased my Ford Fiesta back in 2012. I love my car; it is the right fit for me and I feel confident in bringing my car to Jannell's service department for all of my checkup and repair needs. Thanks to Cliff and the rest of the service department for always treating me as a valued customer and for taking good care of my beloved Fiesta! (always a shout out to William Roderick for knowing the exact car that was right for me)! More
by makpjazz57
Employees Worked With
Very nice lady who took care of my payment; sorry I'm not sure of her name...
January 05, 2015
Excellent Service Department Within the last 2 weeks, I had both of my cars serviced at Jannell. The customer service is excellent! The ease of making an appointment and havin Within the last 2 weeks, I had both of my cars serviced at Jannell. The customer service is excellent! The ease of making an appointment and having the ready when promised was great! More
by jaroyan
Employees Worked With
December 12, 2014
$$$ extra fees!!!! Dropped off 2012 f350 diesel for oil change. Happy with overall service except for extra 11.00 paperwork fee? Really 149.00 not enough don't knowif I Dropped off 2012 f350 diesel for oil change. Happy with overall service except for extra 11.00 paperwork fee? Really 149.00 not enough don't knowif I will go back. More
by bigshow419
Employees Worked With
not sure of name, scott torres
April 01, 2014
Happy with Jannell Ford of Hanover The service department took the time to figure out the issue with my car and did not take the easy way out by just saying they couldn't find anything The service department took the time to figure out the issue with my car and did not take the easy way out by just saying they couldn't find anything wrong. The problem I had with my car was one that did not happen all the time, so it was difficult to reproduce the first time a technician took the car on a drive to try and figure out what the problem was. I was pleased that they were finally able to experience the noise I was describing and really troubleshoot in order to fix the problem. I was very pleased with the service I received. More
by lizodd
March 27, 2014
Great Friendly Service Great service, very courteous and friendly. Explained everything, gave me a breakdown and even stayed open late to make sure my car was done that day! Great service, very courteous and friendly. Explained everything, gave me a breakdown and even stayed open late to make sure my car was done that day! More
by Dmolla
Employees Worked With
Drew Gill
February 13, 2014
Andrew is always a professional. His knowledge of my lincoln Towncar is exemplary. Andrew is courteous, knowledgable and his customer service skills are excellent. He is credit to the the Jannell Ford lincoln Towncar is exemplary. Andrew is courteous, knowledgable and his customer service skills are excellent. He is credit to the the Jannell Ford service department and is the reason that i return for all my service nneds. More
by tdifolco67
February 09, 2014
It is always a positive experience at Jannell Ford's Service Department. Andrew Gill is especially helpful and informative. He explains the work performed and reviews recommendations to maintain my vehi Service Department. Andrew Gill is especially helpful and informative. He explains the work performed and reviews recommendations to maintain my vehicle. More
by turkey15
January 24, 2014
Very professional staff whose main concern was customer satisfaction. Made sure my issues were put to rest while keeping me updated throughout the process. Provided a courtesy ride to my place of business satisfaction. Made sure my issues were put to rest while keeping me updated throughout the process. Provided a courtesy ride to my place of business so that I did not have to waste time waiting to be picked up. Overall, a very pleasant experience. More
by spineguy1227
January 12, 2014
I've always been wary of taking my car to a dealership because I've heard horror stories of people being overcharged and having work done that was unnecessary. But since I have bought my car th dealership because I've heard horror stories of people being overcharged and having work done that was unnecessary. But since I have bought my car through Jannell I've had all my service done with them. They are friendly and explain everything that they've done or will do to the vehicle. They also make a point to tell you how much your bill will be which is so refreshing. I always recommend people to take their cars to be serviced at Jannell...such a great dealership! More
by twister893
