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210 Reviews of Jannell Ford - Service Center
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June 30, 2015
peace of mind we bought a car from colonial ford in Plymouth, had front brake issues within 2 wks of purchase, got that fixed to the tune of $550,,,took the car to we bought a car from colonial ford in Plymouth, had front brake issues within 2 wks of purchase, got that fixed to the tune of $550,,,took the car to my sons wedding in philly, and the back brakes seized, another $600, on the way home we heard noises coming from the rear, we didn't tell the grandkids, so papa and I white knuckled it home the 300+miles home, all the way home scared that something else was going to happened and we would end up dead,,, colonial ford told me it was a preown certified ford car, had a 30 day warranty, and gave me a sticker,it wasn't until talked to dell at colonial ford that I realized that I was a sucker,,,this is the dealership they warn u about, dell was no help, actually insulted, bullied and hung up on me when I called him on sat 6/27 from philly, on the way home I am trying to figure how the heck am I going to solve this mess, well I chose to take that lemon of a car to jannell ford in hanover, so glad I did,,,i asked shawn in the service dept for a diagnostic on the lemon, and lo and behold,,,,2 inner tie rods end were inservicable and the rear differential was leaking beyond limits, I couldn't believe it, we could have had an accident at any second from the moment of purchase, what ifs just kept going on and on in my head, I had made a $20,000 mistake at colonial,,,so, now, I want options, I want out of this lemon and away from anything to do with colonial ford,,,so now I am in jacks hands, what a difference,,,then eddie came into the picture and then joanne, I am now thinking,,,is this team of professionals really working this hard for me,,,YES THEY ARE,,finally I felt safe and secure,,,and in a real preown ford certified car, that had paperwork to prove it, a real warranty not 30days, from shawn in service, to jack and eddie in sales and then joanne in finance,,what an dfference,,,papa and I where treated with respect, this is where we should have gone in the first place,,,and the next time we purchase a car this is the dealership to go to, they are honest and respectful. from stem to stern a real professional dealership where the customers concerns and safety do come first, my car pymt is a bit higher but I could not put a price on peace of mind when safety of ourselves and grandkids are in the car, don't make my mistake, don't white knuckle your driving experience ,,don't go anywhere else,,,go to jannells, they will take good care of you,,, More
by janiceplymth
February 23, 2015
Love them! This is a great dealership- always helpful- I purchased my escape from john - he's terrific ! And the service gang is always helpful!! I wouldn't he This is a great dealership- always helpful- I purchased my escape from john - he's terrific ! And the service gang is always helpful!! I wouldn't hesitate to refer anyone to them ! More
by Goldengirl
February 07, 2015
Great follow up I had brought my 2008 F-150 in for 75,000 mile check and during this the technician found come problems with the steering rack and front end struts. I had brought my 2008 F-150 in for 75,000 mile check and during this the technician found come problems with the steering rack and front end struts. I OK'd the repairs but had forgotten to tell them about my Easy Care extension warranty. After the repairs were completed I told the Service Advisor, Shawn Hillegass, about this warranty and he followed up with Easy Care to get this taken care of. Many thanks Shawn. Saved me some money and was very helpful throughout. I have always had good service from Jannell Ford and this was another confirmation of what a great service center Jannell is. More
by TerryMac
Employees Worked With
January 26, 2015
EXCELLENCE Stopped in for an oil change at 35,000 miles. Were on time and also validated any outstanding MFG Recalls; found one and found time to complete it wi Stopped in for an oil change at 35,000 miles. Were on time and also validated any outstanding MFG Recalls; found one and found time to complete it within a reasonable time/experience. More
by prokopii
Employees Worked With
January 13, 2015
Replacement of Audio Control Module The Jannell Ford Service team has never disappointed me. My repair work on 1/12/15 is no exception. The professionalism, quality of work and overall The Jannell Ford Service team has never disappointed me. My repair work on 1/12/15 is no exception. The professionalism, quality of work and overall exceptional customer service has been present since the day I walked into the dealership and purchased my Ford Fiesta back in 2012. I love my car; it is the right fit for me and I feel confident in bringing my car to Jannell's service department for all of my checkup and repair needs. Thanks to Cliff and the rest of the service department for always treating me as a valued customer and for taking good care of my beloved Fiesta! (always a shout out to William Roderick for knowing the exact car that was right for me)! More
by makpjazz57
Employees Worked With
Very nice lady who took care of my payment; sorry I'm not sure of her name...
January 05, 2015
Excellent Service Department Within the last 2 weeks, I had both of my cars serviced at Jannell. The customer service is excellent! The ease of making an appointment and havin Within the last 2 weeks, I had both of my cars serviced at Jannell. The customer service is excellent! The ease of making an appointment and having the ready when promised was great! More
by jaroyan
Employees Worked With
December 12, 2014
$$$ extra fees!!!! Dropped off 2012 f350 diesel for oil change. Happy with overall service except for extra 11.00 paperwork fee? Really 149.00 not enough don't knowif I Dropped off 2012 f350 diesel for oil change. Happy with overall service except for extra 11.00 paperwork fee? Really 149.00 not enough don't knowif I will go back. More
by bigshow419
Employees Worked With
not sure of name, scott torres
April 01, 2014
Happy with Jannell Ford of Hanover The service department took the time to figure out the issue with my car and did not take the easy way out by just saying they couldn't find anything The service department took the time to figure out the issue with my car and did not take the easy way out by just saying they couldn't find anything wrong. The problem I had with my car was one that did not happen all the time, so it was difficult to reproduce the first time a technician took the car on a drive to try and figure out what the problem was. I was pleased that they were finally able to experience the noise I was describing and really troubleshoot in order to fix the problem. I was very pleased with the service I received. More
by lizodd
March 27, 2014
Great Friendly Service Great service, very courteous and friendly. Explained everything, gave me a breakdown and even stayed open late to make sure my car was done that day! Great service, very courteous and friendly. Explained everything, gave me a breakdown and even stayed open late to make sure my car was done that day! More
by Dmolla
Employees Worked With
Drew Gill
February 13, 2014
Andrew is always a professional. His knowledge of my lincoln Towncar is exemplary. Andrew is courteous, knowledgable and his customer service skills are excellent. He is credit to the the Jannell Ford lincoln Towncar is exemplary. Andrew is courteous, knowledgable and his customer service skills are excellent. He is credit to the the Jannell Ford service department and is the reason that i return for all my service nneds. More
by tdifolco67
