Jannell Ford - Service Center

Employees in Service Dept are outstanding I regularly have my Explorer serviced at Jannell. The one time I needed to come back for a recurring problem, they were very thorough in determining t I regularly have my Explorer serviced at Jannell. The one time I needed to come back for a recurring problem, they were very thorough in determining the issue and worked hard to fix it. I was very pleased! More

Great Service I didn't buy my 2013 Taurus here at Jannell Ford but have been coming here for all service. Because of the great service and the great people, I will I didn't buy my 2013 Taurus here at Jannell Ford but have been coming here for all service. Because of the great service and the great people, I will certainly buy my next new car here. More

Always the Best My latest experience with my car being serviced for a recall was superb. Always the nicest people at the service desk I can't say enough about Janne My latest experience with my car being serviced for a recall was superb. Always the nicest people at the service desk I can't say enough about Jannell. Excellent - would recommend (and do) to anyone. More

Always done right the first time Friendly, knowledgeable and all ways get the job done right the first time. I have all my service done here and have never had anything but a great ex Friendly, knowledgeable and all ways get the job done right the first time. I have all my service done here and have never had anything but a great experience. More

Fusion deal Went in for a test drive with no intention of buying. After test drive I was asked to make an offer so I low balled an offer and the haggle began. So Went in for a test drive with no intention of buying. After test drive I was asked to make an offer so I low balled an offer and the haggle began. So with no intention of buying I played the game. My salesmans name was Mike a great person easy to talk to and understood my situation and played along. My credit wasn't great which made my haggle harder but I couldn't walk away from the deal I was offered so I now am a happy owner of a 2014 Ford Fusion hybrid. Thanks to Mike and Joanne. More

Both Service and Sales Staff are Excellent & Friendly Shaon Simpon went above and beyond what any Service Advisor has ever done for any of my vehicles. He was patient trying to find the problem and very c Shaon Simpon went above and beyond what any Service Advisor has ever done for any of my vehicles. He was patient trying to find the problem and very courteous. The Retail Sales Manager noticed I was cold, and he gave me a jacket to warm up. Everyone made sure I was in the loop & continuously checked in. This was my first time at this dealership. It was clean & comfortable. I will be a Jannell customer forever! More

peace of mind we bought a car from colonial ford in Plymouth, had front brake issues within 2 wks of purchase, got that fixed to the tune of $550,,,took the car to we bought a car from colonial ford in Plymouth, had front brake issues within 2 wks of purchase, got that fixed to the tune of $550,,,took the car to my sons wedding in philly, and the back brakes seized, another $600, on the way home we heard noises coming from the rear, we didn't tell the grandkids, so papa and I white knuckled it home the 300+miles home, all the way home scared that something else was going to happened and we would end up dead,,, colonial ford told me it was a preown certified ford car, had a 30 day warranty, and gave me a sticker,it wasn't until talked to dell at colonial ford that I realized that I was a sucker,,,this is the dealership they warn u about, dell was no help, actually insulted, bullied and hung up on me when I called him on sat 6/27 from philly, on the way home I am trying to figure how the heck am I going to solve this mess, well I chose to take that lemon of a car to jannell ford in hanover, so glad I did,,,i asked shawn in the service dept for a diagnostic on the lemon, and lo and behold,,,,2 inner tie rods end were inservicable and the rear differential was leaking beyond limits, I couldn't believe it, we could have had an accident at any second from the moment of purchase, what ifs just kept going on and on in my head, I had made a $20,000 mistake at colonial,,,so, now, I want options, I want out of this lemon and away from anything to do with colonial ford,,,so now I am in jacks hands, what a difference,,,then eddie came into the picture and then joanne, I am now thinking,,,is this team of professionals really working this hard for me,,,YES THEY ARE,,finally I felt safe and secure,,,and in a real preown ford certified car, that had paperwork to prove it, a real warranty not 30days, from shawn in service, to jack and eddie in sales and then joanne in finance,,what an dfference,,,papa and I where treated with respect, this is where we should have gone in the first place,,,and the next time we purchase a car this is the dealership to go to, they are honest and respectful. from stem to stern a real professional dealership where the customers concerns and safety do come first, my car pymt is a bit higher but I could not put a price on peace of mind when safety of ourselves and grandkids are in the car, don't make my mistake, don't white knuckle your driving experience ,,don't go anywhere else,,,go to jannells, they will take good care of you,,, More

Love them! This is a great dealership- always helpful- I purchased my escape from john - he's terrific ! And the service gang is always helpful!! I wouldn't he This is a great dealership- always helpful- I purchased my escape from john - he's terrific ! And the service gang is always helpful!! I wouldn't hesitate to refer anyone to them ! More